We are seeking a dedicated and detail-oriented Medical Records/Front Desk Coordinator to join our growing fertility practice. This full-time opportunity is ideal for someone who is passionate about women's health and providing exceptional patient assistance in a fast-paced, compassionate healthcare environment.
Responsibilities include:
- Tracking, recording, and maintaining patient charts that have been scanned and electronically uploaded. Meticulously organize records to ensure patient confidentiality is maintained with record upload and/or disclosure.
- Retrieve and distribute incoming and/or outgoing documents to the appropriate teams.
- Verify the accuracy and completeness of patient records and resolve discrepancies.
- Process and respond to requests for medical records from patients, clinic staff, healthcare providers, insurance companies, and other authorized entities. Maintain accurate documentation of the record requests.
- Order historical physical charts as necessary for current patient care or lab needs. Ensure physical charts are digitized into the EMR.
- Generate reports related to medical records, such as statistics on record retrieval or compliance metrics.
- Respond to patient communication regarding medical records, and update records as needed.
- Implement and monitor policies and procedures for the handling of medical records.
- Adhere to healthcare regulations, such as HIPAA (Health Insurance Portability and Accountability Act), to ensure patient confidentiality and data security.
- Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Other duties as assigned.
Education / experience needed:
Why You'll Love Working Here – Our Amazing Benefits:
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
