Top 21 Client manager Jobs in Conway, Ar

Customer Service Representative
BITEC —Morrilton, AR
- $18 - $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- Health insurance
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4d
Telephonic Case Manager I
CorVel Corporation —Little Rock, AR
- $63,739 - $95,264 a year
- Full-time
- Remote
- Nursing
- RN License
- Computer literacy
- Health savings account
- Disability insurance
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Sr Manager, Client Experience
Vestcom —Little Rock, AR
- $109,000 - $146,000 a year
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- Team management
- Health insurance
- 401(k)
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Client Specialist
Vestcom —Little Rock, AR
- Overtime
- Hybrid work
- Microsoft Outlook
- Marketing
- 3 years
- Paid holidays
- Health insurance
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Client Success Specialist - Construction
APPLIED TECHNOLOGY GROUP INC —North Little Rock, AR
- Full-time
- Remote
- English
- Mid-level
- US work authorization
- Health savings account
- AD&D insurance
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Client Security Strategist (vCSO)
NetGain Technologies LLC —Little Rock, AR
- $70,000 - $90,000 a year
- Full-time
- Azure
- Computer Science
- HIPAA
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Client Solutions Specialist
PCA Technology Solutions —Little Rock, AR
- Full-time
- Computer science
- Computer Science
- Mid-level
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9d
SNAP E&T Case Manager
University of Arkansas —Morrilton, AR
- $40,000 - $45,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
Case Manager
Little Creek Behavioral Health —Conway, AR
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
4d
Founding Customer Success Manager
Inlet —United States
- $75,000 - $140,000 a year
- Full-time
- Remote
- 1 year
- Senior level
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2d

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Telephonic Case Manager I
CorVel Corporation —Little Rock, AR
URAC recognized Case Management certification (ACM, CCM, CDMS, CMAC, CMC, CRC, CRRN, COHN, COHN-S, RN-BC) required to be obtained within 3 years of hire if no…
$63,739 - $95,264 a year
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Medical RCM Client Account Manager
Accountable Revenue Cycle Solutions —Westerville, OH
Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred. Understand client operational, financial, and clinical…
$35 - $40 an hour
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1d
Account Manager (B2B) (Customer Account Partner)
SkySource Solutions Inc. —Dublin, OH
You will play a critical role in aligning customer satisfaction with company performance goals, making decisions that positively impact both the client…
$23 - $26 an hour
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4d

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Customer Service Representative

BITEC -
Morrilton, AR

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Job Details

Full-time
$18 - $21 an hour
4 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Computer operation
Managing customer accounts
Microsoft Excel
Microsoft Outlook
Account maintenance
Phone communication
Copy machines
ERP systems
Sales order data entry
High school diploma or GED
Desktop applications
Sales management systems proficiency
Microsoft Teams
Collaboration with manufacturing teams
Customer information system software
Cross-functional communication
Customer data entry

Full Job Description

Job Purpose

The Customer Service Representative serves as a primary point of contact for BITEC's sales representatives, distributors, contractors, and other customers. This position is responsible for delivering exceptional customer service by managing the complete order lifecycle, responding to customer inquiries, resolving issues, and coordinating with internal departments to ensure timely and accurate order fulfillment. The Customer Service Representative utilizes the company's ERP and CRM systems to maintain accurate customer and order information while supporting the sales organization and contributing to a positive customer experience.

Main Duties and Responsibilities

Serve as the primary customer service contact for assigned sales representatives, distributors, contractors, and customers through phone, email, and other communication channels.
Manage the complete order management process, including order entry, order verification, order modifications, backorders, returns, credits, and order follow-up through shipment and delivery.
Process customer orders accurately and efficiently within the company's ERP system while ensuring pricing, product availability, shipping requirements, and customer-specific requirements are met.
Respond promptly and professionally to inquiries regarding product availability, pricing, lead times, order status, shipping information, invoices, and company policies.
Coordinate with Sales, Manufacturing, Planning, Logistics, Technical Services, Accounting, and other internal departments to resolve customer issues and ensure customer expectations are met.
Proactively communicate order status, delays, shipment updates, and other critical information to customers and the sales organization.
Investigate and resolve customer concerns, order discrepancies, shipping issues, and product-related questions, escalating issues to the Customer Service Manager when appropriate.
Monitor inventory levels for resale items and coordinate replenishment when established minimum inventory levels are reached.
Assist in maintaining customer pricing, customer records, and related master data within the ERP systems.
Support the sales organization by preparing quotes, gathering order information, providing customer documentation, and assisting with administrative requests.
Identify opportunities to improve customer service processes, order management procedures, system utilization, and overall operational efficiency.
Maintain a working knowledge of BITEC products, roofing systems, programs, and company policies to effectively support customers and the sales organization.
Perform other duties and responsibilities as assigned.

Physical Requirements

Ability to communicate clearly, professionally, and effectively in person, by telephone, and through written correspondence.
Ability to remain seated and perform computer-based work for extended periods.
Ability to operate standard office equipment, including computers, telephones, printers, scanners, and copiers.
Ability to maintain regular, predictable, and punctual attendance.

Qualifications, Required Skills, and Competencies

High school diploma or equivalent required; associate degree or additional post-secondary education preferred.
Two or more years of customer service, order management, inside sales support, or related experience in a manufacturing or distribution environment preferred.
Experience utilizing ERP systems for order entry, order management, and customer account maintenance.
Experience utilizing CRM software (HubSpot or similar) to maintain customer records and communication history is a plus.
Strong computer skills with proficiency in Microsoft Office Suite (Outlook, Excel, Word, and Teams).
Excellent organizational skills with exceptional attention to detail and accuracy.
Strong verbal, written, and interpersonal communication skills.
Ability to manage multiple priorities while maintaining a high level of accuracy in a fast-paced environment.
Strong problem-solving and critical thinking skills with the ability to resolve customer concerns professionally.
Demonstrated ability to collaborate effectively with cross-functional teams including Sales, Manufacturing, Logistics, Accounting, and Technical Services.
Self-motivated with the ability to work independently while contributing positively to a team environment.
Demonstrates professionalism, integrity, dependability, and a strong commitment to delivering an outstanding customer experience.

Pay: $18.00 - $21.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Experience:

Customer Service: 2 years (Preferred)

Work Location: In person

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Refine Your Search

client manager jobs in conway, ar

Customer Service Representative

Telephonic Case Manager I

Sr Manager, Client Experience

Client Specialist

Client Success Specialist - Construction

Client Security Strategist (vCSO)

Client Solutions Specialist

SNAP E&T Case Manager

Case Manager

Founding Customer Success Manager

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