Top 17 Customer service manager Jobs in Conway, Ar

Manager, Customer Experience
Smiley Technologies —Little Rock, AR
- Office
- Analysis skills
- Continuous improvement
Client Service Manager (Healthcare and Insurance)
Acxiom —Conway, AR
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
1d
Customer Care Manager - State Farm Agent Team Member
Matt Mccarty - State Farm Agent —Little Rock, AR
- $65,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
Quick Apply
Customer Accounts Manager
Aaron's Sales & Leasing —Conway, AR
- Pass drug screening
- Mid-level
- Office
Quick Apply
Escalation Manager - Customer Care Centers
Bank OZK —Little Rock, AR
- Full-time
- Writing skills
- High school diploma or GED
- Bachelor's degree
- Dental insurance
- Paid time off
Quality Assurance Manager, Call Center
Bank OZK —Little Rock, AR
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Dental insurance
- Paid time off
3d
Full Time Lead Customer Service Representative, Damascus Branch
First Arkansas Bank and Trust —Damascus, AR
- Full-time
- Mid-level
- Office
- High school diploma or GED
2d
Customer Experience Supervisor I - Mc Cain Shopg Cntr
JCPenney —North Little Rock, AR
- $19.00 - $23.75 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Retail Customer Service Lead
PetSmart —North Little Rock, AR
- $13.66 - $18.70 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Customer Experience Manager
Five Below Inc —Jacksonville, AR
- From $15 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
Quick Apply

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Manager, Customer Experience

Smiley Technologies -
Little Rock, AR

Apply Now

Job Details

Qualifications

Customer communication
Employee relationship building
Bank experience
Data interpretation
Cross-functional communication

Full Job Description

Description:

Why Smiley

At Smiley Technologies, how we work matters as much as what we build. We’re a community-bank technology company grounded in clear ownership, thoughtful decisions, and a strong sense of responsibility to our customers and one another.

We’re known for a people-first culture where employees are trusted to think, contribute, and own meaningful work. You won’t be a number here. You’ll be part of a team that values transparency, respect, and accountability — and that isn’t afraid to work through hard problems together. Expectations are high, but support is real.

Smiley is a place where work is purposeful, collaboration matters, and growth is intentional and sustainable. We value direct, respectful feedback and encourage people to build strong careers while maintaining full lives outside of work.

We work hard, take pride in what we do, and genuinely enjoy the people we work with. If you’re looking for a role where your judgment matters and your contribution is valued, Smiley may be the right fit.

Summary

The Manager of Customer Experience leads and champions the delivery of exceptional service across all client interactions. This role guides the daily work of the Customer Experience Team with a focus on responsiveness, accuracy, and relationship-building. Working cross-functionally, the manager ensures support efforts align with Smiley’s values and business goals.

With a strong commitment to growth, communication, and clarity, the Manager, Customer Experience is a visible leader—coaching the team, driving strategic improvements, and helping to create a culture of service, accountability, and collaboration.

Responsibilities

This is an on-site position in our Little Rock, AR office.

Team Leadership & Development

Lead, coach, and develop the Customer Experience Team through regular feedback, intentional one-on-ones, and targeted training.
Model accountability and clarity, ensuring expectations are clear and progress is visible.
Monitor workload, ticket quality, and responsiveness; create space for learning while reinforcing excellence.
Facilitate a collaborative, service-first culture grounded in curiosity, adaptability, and shared ownership.
Celebrate both individual and team wins—big and small.

Customer Experience Oversight

Ensure all customer interactions are resolved with accuracy, timeliness, and warm professionalism.
Guide the team in prioritizing meaningful, high-impact work.
Act as an escalation point for complex, sensitive, or high-visibility issues.
Ensure customer touchpoints—whether documentation, follow-up, or conversation—are handled with clarity, intention, and attention to detail.

Customer Insights & Journey Enhancement

Proactively gather and analyze customer feedback, identifying patterns, roadblocks, and opportunities.
Lead or support initiatives that reduce friction in the customer journey, including process improvements, education, and expectation-setting.

Cross-Functional Collaboration

Collaborate with CRMs, Product, Development, and Marketing to represent the customer in product design, system enhancements, and project planning.
Support development of internal and external communications, including release notes and support guides.
Translate customer needs into business insights, test cases, or solution proposals.

Training, Documentation & Empowerment

Keep training materials clear, current, and helpful for both internal teams and clients.
Support onboarding, development, and documentation efforts in partnership with leaders across the company.
Advocate for continuous learning—encouraging questions, new ideas, and personal growth.
Champion knowledge-sharing across the team to build confidence and reduce single points of failure.

Continuous Learning & Strategic Flexibility

Stay informed on product updates, releases, industry changes, and client needs.
Support testing, conversions, documentation, and cross-functional projects with a flexible and growth-minded approach.
Bring fresh ideas forward with a solutions-first mindset, helping the team and company evolve thoughtfully.

Requirements:

4–6+ years of relevant experience, ideally in customer support, operations, or similar client-facing role
Banking / data processing exposure
Direct leadership experience (3+ years preferred)

Required Knowledge, Skills, and Abilities

Job Related Skills (Hard Skills)

Strong understanding of customer needs and the ability to translate them into actionable strategies.
Excellent communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams.
Strong analytical skills and the ability to use data to drive decisions.
Passion for creating a customer-centric culture and enhancing the overall customer experience.

Soft Skills & Professional Abilities

Collaboration – Works effectively within a team, seeking guidance from senior members while contributing independently.
Communication – Ability to communicate technical concepts clearly in both verbal and written form.
Problem-Solving – Analytical mindset to approach challenges logically and systematically.
Adaptability – Willingness to learn and apply new technologies, processes, and best practices.
Attention to Detail – Ensures accuracy and thoroughness in documentation and testing.
Time Management – Ability to prioritize tasks and manage workload effectively under supervision.

Cultural Expectations - CORE IS

Our core values of Collaboration, Optimism, Respect, Empathy, Integrity, and Service (CORE IS) are at the heart of our organization's vision and strategy, and our employees are expected to support our values in what they say and do. This applies to all interactions, internally, and externally.

Physical Requirements, Demands, and Environmental Conditions

Communicating with others to exchange information - Often

Moving self in various positions to accomplish tasks - Occasionally

Sedentary work that primarily involves sitting/standing - Often

Light work that requires moving objects up to twenty (20) pounds - Occasionally

Medium to heavy work that requires moving objects up to seventy-five (75) pounds - Occasionally

Working in an office environment - Often

Traveling to other locations for work - Occasionally

Apply Now

Refine Your Search

customer service manager jobs in conway, ar

Manager, Customer Experience

Client Service Manager (Healthcare and Insurance)

Customer Care Manager - State Farm Agent Team Member

Customer Accounts Manager

Escalation Manager - Customer Care Centers

Quality Assurance Manager, Call Center

Full Time Lead Customer Service Representative, Damascus Branch

Customer Experience Supervisor I - Mc Cain Shopg Cntr

Retail Customer Service Lead

Customer Experience Manager

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