Lead Call Center Representative - Arkansas
Gainwell Technologies —Conway, AR
- $32,700 - $46,700 a year
- Full-time
- Hybrid work
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
Site Lead - RFID
Professional Solutions Delivered, LLC —Jacksonville, AR
- $120,000 - $140,000 a year
- Full-time
- 7 years
- Construction site
- Customer service
Team Leader, Entry - Maintenance
Virco MFG. Corpoation —Conway, AR
- $22 an hour
- 8 hour shift
- Background check
- English
- Mid-level
Quick Apply
DevOps SRE - Senior or Lead (Remote Eligible)
Southwest Power Pool —Little Rock, AR
- $87,950 - $145,810 a year
- Extended hours
- Hybrid work
- Computer science
- 6 years
- Computer Science
- Disability insurance
- Health insurance
Compliance Standards Analyst - Senior/Lead
Southwest Power Pool —Little Rock, AR
- $97,580 - $126,795 a year
- Extended hours
- Hybrid work
- Engineering
- English
- Office
- Disability insurance
- Health insurance
6d
Senior/Lead BI Analyst
Southwest Power Pool —Little Rock, AR
- $87,950 - $145,810 a year
- On call
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Health insurance
14d
Food & Beverage Team Leader
Target —North Little Rock, AR
- $21.00 - $35.70 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
Lead Administrator
Bell & Company, P.A. —North Little Rock, AR
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Consultant Lead, Professional Services
FIS Global —Little Rock, AR
- Full-time
- Computer Science
- Pass drug screening
- Research
Shift Lead
Pizza Hut —Morrilton, AR
- 18 years or older
- Guest services
- Restaurant
- Flexible spending account
- Paid time off
Quick Apply
Lead and Senior Technical Analyst – Balancing Authority Operations
Southwest Power Pool, Inc. —Little Rock, AR
- $97,580 - $126,795 a year
- Extended hours
- Hybrid work
- English
- 3 years
- SQL
- Disability insurance
- Health insurance
Lead Project Controls Specialist
Garver —North Little Rock, AR
- Call employer
- Office
- 8 years
- High school diploma or GED
- Wellness program
Quick Apply
Database Administrator - Senior, or Lead
Southwest Power Pool —Little Rock, AR
- $112,240 - $126,795 a year
- Extended hours
- Hybrid work
- 5 years
- Bachelor's degree
- Continuous improvement
- Disability insurance
- Health insurance
5d
LEAD MAINTENANCE & CONSTRUCTION TECHNICIAN
WELLSPRING VENTURES LLC —North Little Rock, AR
- $20 - $25 an hour
- Full-time
- Construction site
- Customer service
- English
Quick Apply
Bridge Inspection Team Leader
Garver —North Little Rock, AR
- Call employer
- Hybrid work
- 5 years
- Office
- Microsoft Office
- Wellness program
Quick Apply
I, II, Sr, Sr II, or Lead Engineer - Congestion Hedging
Southwest Power Pool, Inc. —Little Rock, AR
- $80,000 - $151,000 a year
- Extended hours
- Hybrid work
- Doctoral degree
- Bachelor of Science
- Engineering
- Disability insurance
- Health insurance
2h
Civil Engineering Team Leader, Water/Wastewater
Halff —Little Rock, AR
- Urgently hiring
- Hybrid work
- Background check
- Engineering
- Pass drug screening
- Health savings account
- Paid holidays
Netsuite Lead 2 Cash Technical Consultant - Order fulfillment and Billing - Remote USA/Canada
Platform 6 Ltd —United States
- Contract
- Remote
- 5 years
- DevOps
- Senior level
Quick Apply
Electrical Commissioning Lead
PIC Group Inc. —United States
- Contract
- Management
- Engineering
- 8 years
Quick Apply
VP / Lead - Ground Segment Security
Holt Executive —United States
- Computer science
- Computer Science
- 11+ years
Quick Apply

I want to receive the latest job alert for technical lead in conway, ar

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical lead jobs near conway, ar

Technical Analyst jobs in Little Rock, AR

Administrator jobs in North Little Rock, AR

Compliance Officer jobs in Little Rock, AR

Call Center Representative jobs in Conway, AR

Database Administrator jobs in Little Rock, AR

Business Intelligence Analyst jobs in Little Rock, AR

Shift Leader jobs in Morrilton, AR

Security Supervisor jobs in Galveston, TX

Housekeeping Supervisor jobs in Switzerland, FL

Social Work Supervisor jobs in Minneapolis, MN

Security Supervisor jobs in Phoenix, AZ

Security Supervisor jobs in Omaha, NE

Nuclear Plant Security jobs in Pennsylvania

Security Supervisor jobs in Torrance, CA

Security Guard jobs in Woodbridge, VA

Senior Lead Engineer jobs in Oak Creek, WI

Solutions Engineer jobs in Atlanta, GA

Civil Engineer jobs in Los Angeles, CA

Senior Lead Engineer jobs in Brookfield, WI

Senior Program Manager jobs in Remote

Lead Call Center Representative - Arkansas

Gainwell Technologies -
Conway, AR

Apply Now

Job Details

Full-time
$32,700 - $46,700 a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Computer operation
Phone communication
Coaching
High school diploma or GED
Mentoring
Desktop applications
Telephone systems
Productivity software
Client interaction via phone calls

Full Job Description

Lead Call Center Representative - Arkansas

Date: Jun 25, 2026

Location:

Conway, AR, US, 72034-9501

Req ID: 32680

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

We are seeking an experienced and motivated Lead Call Center Representative - Arkansas to support our customer service team. This role is responsible for leading by example, coaching and mentoring team members, and ensuring high-quality interactions with customers. The ideal candidate will have a strong background in customer service and a passion for team development, performance monitoring, and continuous improvement. Looking for a subject matter expert in the areas of Medicaid knowledge, call center operations, claims, and provider enrollment. Duties will include, but are not limited to, research and resolution of escalations received at the member, provider, or client level; identifying continued training needs of the call center team; helping to develop plans/guides for call center process; and monitoring staff/call volume.

Your role in our mission

Train and onboard new team members to ensure a smooth integration into the team.
Provide ongoing coaching and support to both new and existing representatives to enhance performance and service quality.
Monitor live and recorded calls to assess performance and provide timely, constructive feedback.
Track queue activity to ensure agents adhere to schedules and meet service level expectations.
Assist in the creation of training materials, job aids, and performance-enhancing tools.
Reinforce company policies, team goals, and account expectations in alignment with leadership objectives.
Serve as a resource and escalation point for complex inquiries or issues.
Collaborate with leadership to identify opportunities for process improvement and implement solutions.
Complete outreach to providers to gather required information.
Ensure compliance with all PHI protocols and requirements.
Provide a professional, positive experience when communicating with members and providers.
Perform other duties as assigned by management.
Strong organizational and time-management skills.
Familiarity with help desk or customer service management systems.
Strong mathematical, verbal, and written communication skills.
Ability to balance accuracy, quality, and efficiency across all tasks.
Willingness and ability to learn internal systems, processes, and programs as needed.
Quick learner with problem-solving and decision-making skills, even with minimal supervision.
Adaptability and collaboration in a fast-paced, production-driven environment.
Flexibility to work a variable schedule to support peak volume times.
Excellent attention to detail.

What we're looking for

High school diploma or GED equivalent
Minimum of 4 years of customer service or call center experience, including phone-based support
Demonstrated experience coaching or mentoring peers in a professional setting
Proficient in computer systems, telephone technologies, and common business software
General computer knowledge including Microsoft Office, use of the internet, and email is required

What you should expect in this role

This is a remote position based in Conway, Arkansas.
Some training will be conducted on-site and will follow the standard work schedule.
The work schedule is Monday through Friday, with shifts of either 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM, depending on business needs.
Video cameras are required to be on during all interviews and throughout the first week of orientation.
To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
To Test your internet download and upload speed:
- Go to Google.
- Search for Internet Speed Test or click here.

Employee Benefits & Perks:

Health benefits (medical, dental, and vision) begin on Day 1 of employment.
401(k) with company match and additional benefits become available within the first few months.
Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
Career growth and advancement opportunities are encouraged and supported.
A company-provided computer is supplied for work use.

This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-HYBRID #LI-JA1 #LI-CM1

The pay range for this position is $32,700.00 - $46,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply Now

Refine Your Search

technical lead jobs in conway, ar

Lead Call Center Representative - Arkansas

Site Lead - RFID

Team Leader, Entry - Maintenance

DevOps SRE - Senior or Lead (Remote Eligible)

Compliance Standards Analyst - Senior/Lead

Senior/Lead BI Analyst

Food & Beverage Team Leader

Lead Administrator

Consultant Lead, Professional Services

Shift Lead

Lead and Senior Technical Analyst – Balancing Authority Operations

Lead Project Controls Specialist

Database Administrator - Senior, or Lead

LEAD MAINTENANCE & CONSTRUCTION TECHNICIAN

Bridge Inspection Team Leader

I, II, Sr, Sr II, or Lead Engineer - Congestion Hedging

Civil Engineering Team Leader, Water/Wastewater

Netsuite Lead 2 Cash Technical Consultant - Order fulfillment and Billing - Remote USA/Canada

Electrical Commissioning Lead

VP / Lead - Ground Segment Security

I want to receive the latest job alert for technical lead in conway, ar

Explore jobs in more locations

Lead Call Center Representative - Arkansas

Summary

Your role in our mission

What we're looking for

What you should expect in this role

#LI-HYBRID #LI-JA1 #LI-CM1

Job Seeker Tools

Employer Tools

Browse

Stay Connected