Top 143 Customer service representative Jobs in Conway Ar

Customer Service Representative
BITEC —Morrilton, AR
- $18 - $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
1d
Call Center Representative - Remote Arkansas
Gainwell Technologies —Conway, AR
- $27,200 - $38,900 a year
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Bachelor's degree
- Travel reimbursement
- Profit sharing
Lead Call Center Representative - Arkansas
Gainwell Technologies —Conway, AR
- $32,700 - $46,700 a year
- Full-time
- Hybrid work
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
Customer Engagement Specialist
Bob and Eds —North Little Rock, AR
- $24 - $28 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
5d
Customer Service Representative-Onsite
Verida Inc —Little Rock, AR
- Full-time
- Computer literacy
- Urgent Care
- High school diploma or GED
Quick Apply
Call Center Agent
Arkansas Federal Credit Union —Little Rock, AR
- Full-time
- High school diploma or GED
- Entry level
- Under 1 year
- Paid holidays
- Disability insurance
Patient Communications Specialist
McFarland Eye Care —Little Rock, AR
- From $17 an hour
- Full-time
- Background check
- Surgery
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
7d
Senior Customer Support - Conway, AR (Onsite)
Gainwell Technologies —Conway, AR
- $28,500 - $40,700 a year
- Full-time
- Mid-level
- Office
- In-person
- Travel reimbursement
- Profit sharing
Customer Service Rep - Physician Enterprise
Conway Regional Heath System —Conway, AR
- Full-time
- Customer service
- Computer literacy
- High school diploma or GED
7d
Customer Service & Administrative Associate (Entry Level)
Lomanco, Inc. —Jacksonville, AR
- Full-time
- Microsoft Outlook
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Director of Call Center
Summit Utilities Inc —Little Rock, AR
- Full-time
- Hybrid work
- Finance
- Analysis skills
- Presentation skills
- Health insurance
- Vision insurance
Quick Apply
Expert Services Partner
Acxiom —Conway, AR
- Full-time
- Senior level
- Communication skills
Customer Service Representative
CITIZENS FIDELITY INSURANCE CO —Little Rock, AR
- Basic math
- Office
- High school diploma or GED
Quick Apply
9h
Customer Service Representative
Aaron's Sales & Leasing —Conway, AR
- Computer literacy
- Merchandising
- Pass drug screening
Quick Apply
Client Experience Specialist
Lukas Total Wealth —North Little Rock, AR
- $50,000 - $60,000 a year
- Overtime
- Mid-level
- Office
- Administrative experience
- Disability insurance
- Health insurance
Quick Apply
Customer Service Specialist
PerfectVision —Little Rock, AR
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Pat Frizzell - State Farm Agent —Little Rock, AR
- $40,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Matt Morris - State Farm Agent —Little Rock, AR
- $40,000 - $48,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Associate
Walgreens —Conway, AR
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Pharmacy Customer Service Associate
Walgreens —Conway, AR
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
12h

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Customer Service Representative

BITEC -
Morrilton, AR

Quick Apply

Job Details

Full-time
$18 - $21 an hour
1 day ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Computer operation
Managing customer accounts
Microsoft Excel
Microsoft Outlook
Account maintenance
Phone communication
Copy machines
ERP systems
Sales order data entry
High school diploma or GED
Desktop applications
Sales management systems proficiency
Microsoft Teams
Collaboration with manufacturing teams
Customer information system software
Cross-functional communication
Customer data entry

Full Job Description

Job Purpose

The Customer Service Representative serves as a primary point of contact for BITEC's sales representatives, distributors, contractors, and other customers. This position is responsible for delivering exceptional customer service by managing the complete order lifecycle, responding to customer inquiries, resolving issues, and coordinating with internal departments to ensure timely and accurate order fulfillment. The Customer Service Representative utilizes the company's ERP and CRM systems to maintain accurate customer and order information while supporting the sales organization and contributing to a positive customer experience.

Main Duties and Responsibilities

Serve as the primary customer service contact for assigned sales representatives, distributors, contractors, and customers through phone, email, and other communication channels.
Manage the complete order management process, including order entry, order verification, order modifications, backorders, returns, credits, and order follow-up through shipment and delivery.
Process customer orders accurately and efficiently within the company's ERP system while ensuring pricing, product availability, shipping requirements, and customer-specific requirements are met.
Respond promptly and professionally to inquiries regarding product availability, pricing, lead times, order status, shipping information, invoices, and company policies.
Coordinate with Sales, Manufacturing, Planning, Logistics, Technical Services, Accounting, and other internal departments to resolve customer issues and ensure customer expectations are met.
Proactively communicate order status, delays, shipment updates, and other critical information to customers and the sales organization.
Investigate and resolve customer concerns, order discrepancies, shipping issues, and product-related questions, escalating issues to the Customer Service Manager when appropriate.
Monitor inventory levels for resale items and coordinate replenishment when established minimum inventory levels are reached.
Assist in maintaining customer pricing, customer records, and related master data within the ERP systems.
Support the sales organization by preparing quotes, gathering order information, providing customer documentation, and assisting with administrative requests.
Identify opportunities to improve customer service processes, order management procedures, system utilization, and overall operational efficiency.
Maintain a working knowledge of BITEC products, roofing systems, programs, and company policies to effectively support customers and the sales organization.
Perform other duties and responsibilities as assigned.

Physical Requirements

Ability to communicate clearly, professionally, and effectively in person, by telephone, and through written correspondence.
Ability to remain seated and perform computer-based work for extended periods.
Ability to operate standard office equipment, including computers, telephones, printers, scanners, and copiers.
Ability to maintain regular, predictable, and punctual attendance.

Qualifications, Required Skills, and Competencies

High school diploma or equivalent required; associate degree or additional post-secondary education preferred.
Two or more years of customer service, order management, inside sales support, or related experience in a manufacturing or distribution environment preferred.
Experience utilizing ERP systems for order entry, order management, and customer account maintenance.
Experience utilizing CRM software (HubSpot or similar) to maintain customer records and communication history is a plus.
Strong computer skills with proficiency in Microsoft Office Suite (Outlook, Excel, Word, and Teams).
Excellent organizational skills with exceptional attention to detail and accuracy.
Strong verbal, written, and interpersonal communication skills.
Ability to manage multiple priorities while maintaining a high level of accuracy in a fast-paced environment.
Strong problem-solving and critical thinking skills with the ability to resolve customer concerns professionally.
Demonstrated ability to collaborate effectively with cross-functional teams including Sales, Manufacturing, Logistics, Accounting, and Technical Services.
Self-motivated with the ability to work independently while contributing positively to a team environment.
Demonstrates professionalism, integrity, dependability, and a strong commitment to delivering an outstanding customer experience.

Pay: $18.00 - $21.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Experience:

Customer Service: 2 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in conway ar

Customer Service Representative

Call Center Representative - Remote Arkansas

Lead Call Center Representative - Arkansas

Customer Engagement Specialist

Customer Service Representative-Onsite

Call Center Agent

Patient Communications Specialist

Senior Customer Support - Conway, AR (Onsite)

Customer Service Rep - Physician Enterprise

Customer Service & Administrative Associate (Entry Level)

Director of Call Center

Expert Services Partner

Customer Service Representative

Customer Service Representative

Client Experience Specialist

Customer Service Specialist

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Associate

Pharmacy Customer Service Associate

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