Top 14 Call center manager Jobs in Coral Springs Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
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Call Center Manager
NATIONAL FLOORS DIRECT INC —Boca Raton, FL
- $58,000 - $68,500 a year
- Weekends as needed
- 3 years
- Senior level
- Leadership
- Paid training
- Health insurance
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OSS Call Center In Office Supervisor
Quest Health Solutions LLC —Coral Springs, FL
- $50,000 - $65,000 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- Dental insurance
- Paid time off
Quick Apply
13d
Customer Service Manager
Legnetix, Inc —Boca Raton, FL
- $80,000 - $90,000 a year
- Full-time
- Spanish
- English
- Office
- Paid time off
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1d
Call Center Manager
WM —Davie, FL
- Full-time
- Marketing
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Director, Collections & Call Center Strategy
Southern Auto Finance Company, LLC —Pompano Beach, FL
- From $150,000 a year
- Spanish
- English
- Office
- Paid holidays
- Disability insurance
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Director of Admissions Call Center Operations
The Florida House —Deerfield Beach, FL
- Full-time
- Background check
- CPR Certification
- Nursing
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4h
Manager, Customer Service II
Chewy —Hollywood, FL
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Customer Care Manager
Ocean Blue Yacht Sales Lighthouse Point —Lighthouse Point, FL
- Full-time
- 5 years
- Senior level
Nutritional Services - Supervisor (Hospital)
Holy Cross Hospital —Fort Lauderdale, FL
- Weekends as needed
- Hospital
- Sanitation
- Mid-level
- Health insurance
- Dental insurance
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Supervisor Title Services
Hilton Grand Vacations —Boca Raton, FL
- $65,000 - $75,000 a year
- Full-time
- Microsoft Word
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
9d
Customer Service Team Supervisor - Boynton Beach, Florida
NYU Langone Health —Boynton Beach, FL
- Online Application
- Mid-level
- High school diploma or GED
- Mentoring
- Wellness program
Director of BPO & Contact Center Sales
NexGen Technologies, LLC —Boynton Beach, FL
- $80,000 - $100,000 a year
- Full-time
- Remote
- Contracts
- Senior level
- Leadership
Quick Apply

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Project Manager – Beauty & Fragrance (Product Launch & Operations)
Prestige Beauty Company —Plantation, FL
Own end-to-end program timelines with suppliers, proactively managing risks, resolving issues, and driving accountability.
$65,000 - $80,000 a year
Quick Apply
General Manager, Golf Retail
Confidential —West Palm Beach, FL
Lead and develop a team of approximately 40 sales, fitting and operations team members. A Collaborative and Flexible Environment.
$95,000 - $140,000 a year
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8d

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Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
$74,500 - $89,400 a year
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Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year

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call center manager jobs near coral springs fl

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

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Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

call center manager jobs in coral springs fl

Remote Contact Center Supervisor

Call Center Manager

OSS Call Center In Office Supervisor

Customer Service Manager

Call Center Manager

Director, Collections & Call Center Strategy

Director of Admissions Call Center Operations

Manager, Customer Service II

Customer Care Manager

Nutritional Services - Supervisor (Hospital)

Supervisor Title Services

Customer Service Team Supervisor - Boynton Beach, Florida

Director of BPO & Contact Center Sales

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