Top 20 Credit union Jobs in Corpus Christi Tx

Contact Center Agent II
RALLY CREDIT UNION —Corpus Christi, TX
- Bilingual
- Mid-level
- High school diploma or GED
6h
Member Service Assistant
RALLY CREDIT UNION —Corpus Christi, TX
- Office
- High school diploma or GED
- Ability to stand for extended periods
Consumer Lending Assistant
RALLY CREDIT UNION —Corpus Christi, TX
- Windows
- High school diploma or GED
- Entry level
8d
Teller/Banker (Rodd Field)
Security Service Federal Credit Union —Corpus Christi, TX
- Background check
- Microsoft Outlook
- Mid-level
Quick Apply
14h
Full Time Teller
RALLY CREDIT UNION —Corpus Christi, TX
- Full-time
- Office
- Windows
- High school diploma or GED
7d
Part Time Teller
RALLY CREDIT UNION —Corpus Christi, TX
- Part-time
- Office
- Windows
- High school diploma or GED
14d
ITM Teller
RALLY CREDIT UNION —Corpus Christi, TX
- Full-time
- Spanish
- English
- Windows
Teller/Banker Part-Time (Portland)
Security Service Federal Credit Union —Portland, TX
- Part-time
- Background check
- Microsoft Outlook
- Mid-level
Quick Apply
IT Financial Application Administrator
RALLY CREDIT UNION —Corpus Christi, TX
- Microsoft Outlook
- Word processing
- Bachelor of Science
Mortgage Loan Officer II
Navy Federal Credit Union —Corpus Christi, TX
- $27.26 - $34.09 an hour
- Weekends as needed
- Word processing
- Mid-level
- Office
6d
Teller
RALLY CREDIT UNION —Calallen, TX
- Part-time
- Office
- Windows
- High school diploma or GED
Corporate Counsel
RALLY CREDIT UNION —Corpus Christi, TX
- Extended hours
- Office
- Analysis skills
- Continuous improvement

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Contact Center Agent II

RALLY CREDIT UNION -
Corpus Christi, TX

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Job Details

6 hours ago

Qualifications

Confidential information handling
Copy machines
High school diploma or GED
Decision making

Full Job Description

PRIMARY OBJECTIVE OF POSITION

Delivering an exceptional member experience by efficiently handling high-volume inbound calls and digital inquiries, resolving member issues accurately, and completing transactions in real time. Utilize strong product knowledge and effective questioning to identify member needs, provide appropriate solutions, and promote relevant credit union products and services during each interaction.

ESSENTIAL JOB FUNCTIONS

Assist Members Contacting the Credit Union by Telephone/Email.
Process member transactions via telephone request.
Process Change of Terms for qualifying members.
Provide information/research to members on overall account and/or service inquiries.
Proactively identifying opportunities to cross-sell and up-sell beneficial products and services
Ensure member is properly charged for services rendered.
Process wires and various transactions.
Be knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, payments, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders, CD Modifications and Openings, quote loan payoff’s, IRA’s, etc.
Promotes CU products and cross sells additional products to meet the members’ needs.
Contributes to department and credit union goals by handling high contact volumes and assisting the department in meeting overall Contact Center Goals.
First Call Resolution Oriented.
Identify members that have an upcoming loan pay off or CD maturity date in order to advise members of current rates and promotions in effort to retain money or bring in new money.
POA Inquiries, Address Trust or Estate Related Questions
Provisional Credit (fees) Decisions for pending disputes
Process courtesy fee credits for confirmed fraud /dispute resolutions
Ability to make real time decisions.
Check Hold Releases
Follow Current Policies and Procedures as Set by the Board of Directors.
Comply with financial industry Rules and Regulations as required by law.
Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), Anti-money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.
Responsible for completing BSA/AML compliance training annually.
Other duties as assigned

RELATIONSHIPS AND CONTACTS

Supervise Approximately: None

Reports To: Contact Center Manager

Contacts: Extensive daily telephone contact with members and frequent contact with other departments.

EDUCATION

High School Diploma or GED required

EXPERIENCE

Two (2) years of customer service to include one (1) year financial institution experience
Contact Center experience preferred
Bilingual preferred

PHYSICAL REQUIREMENTS

Physical requirements are minimal, but position involves wrist/hand manipulation and sitting for long periods of time.
Must be able to speak clearly and hear effectively in order to assist members over the telephone.
Vision abilities required by this job include close vision for frequent viewing of computer monitors and review of documents.

MENTAL REQUIREMENTS

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must have a strong ability to read and carry out various written instructions and follow oral instructions.
Must have a strong ability to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform responsibilities with composure under the stress of deadline requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Must be able to perform responsibilities with composure under the stress of deadlines/ requirements of extreme accuracy and quality in a fast-paced environment.

EQUIPMENT REQUIREMENTS

Personal computer with windows environment, copy machine, calculator and scanner.

I acknowledge that I have received, read, and understand this Job Description. I agree to perform to the best of my abilities the functions and duties described herein, with or without reasonable accommodation. I understand that this Job Description does not constitute an employment contract or alter my "at-will" employment status. I further understand that the duties and responsibilities described in this Job Description are subject to change or modification, as determined by management, and that I am responsible for performing any job duties, or other tasks, and responsibilities that may be assigned, and/or directed by management.

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Refine Your Search

credit union jobs in corpus christi tx

Contact Center Agent II

Member Service Assistant

Consumer Lending Assistant

Teller/Banker (Rodd Field)

Full Time Teller

Part Time Teller

ITM Teller

Teller/Banker Part-Time (Portland)

IT Financial Application Administrator

Mortgage Loan Officer II

Teller

Corporate Counsel

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