Top 8 It help desk support Jobs in Cortland, Ny

IT SUPPORT SPECIALIST I
J.M. Murray Center, Inc. —Cortland, NY
- $22.10 - $26.85 an hour
- Full-time
- Travel
- Computer networking
- 1 year
Quick Apply
8d
Junior Desktop Support Technician
Xtensys Connected Health Solutions —Ithaca, NY
- $24 - $30 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
1d
Senior Systems Administrator - IT
Racker —Ithaca, NY
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- DevOps
- Children
- Senior level
- Paid holidays
- Retirement plan
Instructional Tech Spec III – Facilities Enterprise Systems Trainer
Cornell University —Ithaca, NY
- $76,354 - $88,735 a year
- Temporary
- Classroom
- Word processing
- Mid-level
- Adoption assistance
- Parental leave
Senior Software Engineer, Core Experiences - Ithaca, NY, USA
Speechify —Ithaca, NY
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
4d

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IT Support Specialist
Rapid Response Monitoring —Syracuse, NY
Bachelor's degree in IT, Computer Science, Information Science, or a related field of study. CompTIA A+ certification or equivalent foundational IT knowledge.
$70,000 - $100,000 a year
Quick Apply
Junior Desktop Support Technician
Xtensys Connected Health Solutions —Ithaca, NY
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to users with varying levels of technical expertise.
$24 - $30 an hour
1d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
7d

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IT SUPPORT SPECIALIST I

J.M. Murray Center, Inc. -
Cortland, NY

Quick Apply

Job Details

Full-time
$22.10 - $26.85 an hour
8 days ago

Qualifications

Desktop computer repair
Asset management
Non-technical user support
Knowledge management
Safety protocol adherence
IT user and group management
Procedural guides
IT asset management
Enterprise software
Laptop (troubleshooting support)
Peripheral setup
Hardware maintenance
Equipment troubleshooting
Operating system updates
Information Systems
Software installation
Personal protective equipment (PPE) adherence
User training (technical support)
Associate's degree in information technology
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Computer management
Hardware configuration
Computer networking
Help desk systems
Computer Information Systems
Customer service knowledge base
Safety equipment
Event setup

Full Job Description

Job Title

IT Support Specialist I

Reports to

IT MANAGER

Direct Reports

NONE

FLSA Status: NON-EXEMPT

DSP Status: NO

This job description is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents.

Full time

To explore the full range of benefits please visit our website www.jmmurray.com

$22.10-26.85/hour- Placement in the range will be determined based on experience and other factors allowed by law.

GENERAL SUMMARY

The IT Support Specialist I provides frontline technical support for JM Murray employees by troubleshooting hardware, software, and connectivity issues. This role focuses on end-user support, device configuration, and assisting with the daily operation of endpoint systems and business applications.

COMPANY STANDARDS

Maintains regular attendance and punctuality in order to perform tasks related to daily and ongoing company IT needs. This position performs all hours onsite and at all assigned physical locations of operations and services.
Follows all safety rules and regulations; wears and/or uses required protective equipment while working; immediately reports any safety concerns or unsafe working conditions to IT Management.
Conducts all aspects of job responsibilities in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations.

ESSENTIAL FUNCTIONS

Helpdesk Support

Provide first-line technical support for desktop computers, laptops, printers, scanners, and other endpoint devices.
Troubleshoot common software issues including Microsoft Office, Citrix clients, web applications, and other business software.
Respond to user requests submitted through the help desk system.
Assist users with account lockouts, password resets, and basic Active Directory tasks.

Endpoint Support

Configure and deploy computers, laptops, and other endpoint devices.
Install operating systems, drivers, and standard software packages.
Perform routine equipment maintenance and basic hardware troubleshooting.
Assist with equipment setups for meetings and organizational events.

Asset and Equipment Management

Maintain inventory of computers, mobile devices, and IT equipment.
Track hardware warranties and lifecycle replacement schedules.
Assist with laptop and equipment loan programs.

Department Support

Assist IT staff with system updates, device deployments, and infrastructure maintenance.
Document support procedures and update internal knowledge bases.
Provide user training and guidance for common technology tasks.

Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity.

Performs additional duties and responsibilities, as assigned.

COLLABORATION

INTERNAL

JM Murray Staff and Management

EXTERNAL

Technology vendors and hardware suppliers.

EDUCATION and EXPERIENCE

Associate degree in Information Technology, Computer Information Systems, or related field preferred.

1–2 years experience in technical support or IT help desk environments preferred.

KNOWLEDGE and SKILLS

Working knowledge of Windows operating systems
Basic understanding of Microsoft 365 and enterprise applications
Basic networking concepts
Strong troubleshooting and customer service skills
Ability to communicate technical concepts to non-technical users

OTHER REQUIREMENTS: N/A

Must have flexibility to work occasional hours outside of regular schedule.

Occasional travel between JM Murray locations may be required.

WORKING CONDITIONS

Job assignments may take place indoors and outdoors, in various environmental conditions including rain, snow and cold weather.

PHYSICAL REQUIREMENTS

Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission.

0-24 %

25 -49 %

50 -74 %

75 –100 %

Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment.

Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors.

External Conditions: Must be able to work in a position requiring exposure to the weather conditions.

Lifting: Must be able to lift unaided, at least 10lbs

Must be able to lift unaided, from 11-30lbs

Must be able to lift unaided, from 31-70lbs

Must be able to lift unaided, from 71-100lbs

Must be able to lift unaided, over 100lbs

Manipulating/Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials.

APPLICANTS

I have reviewed this job description and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this job description prior to signing this document.

___________________________________________________________

PRINT NAME

___________________________________________________________ _______________________

SIGNATURE DATE

EMPLOYEE

I have reviewed this job description and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department without it being specifically included in the job description. I have discussed any questions I may have about this job description prior to signing this document.

___________________________________________________________

PRINT NAME

___________________________________________________________ _______________________

SIGNATURE DATE

Quick Apply

Refine Your Search

it help desk support jobs in cortland, ny

IT SUPPORT SPECIALIST I

Junior Desktop Support Technician

Senior Systems Administrator - IT

Instructional Tech Spec III – Facilities Enterprise Systems Trainer

Senior Software Engineer, Core Experiences - Ithaca, NY, USA

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