Top 23 Help desk Jobs in Corvallis, Or

Customer Service Representative
Alyrica Networks —Philomath, OR
- $18 - $26 an hour
- Full-time
- Background check
- High school diploma or GED
- Driver's License
- Paid training
- Health insurance
Quick Apply
Help Desk Support (Remote)
MEI Rigging & Crating LLC —Albany, OR
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Customer Support Representative
Alyrica Networks Inc —Philomath, OR
- $18 - $26 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Typing
- Paid training
- Health insurance
Quick Apply
Contractor - IT Systems Support 3
NuScale Power, LLC —Corvallis, OR
- Contract
- Mid-level
- Office
- Windows
IT Client Engineer
ENTEK —Lebanon, OR
- $25 - $35 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
1d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Corvallis, OR
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
2h

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help desk jobs near corvallis, or

Customer Service Representative

Alyrica Networks
Philomath, OR

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Job Details

Full-time
$18 - $26 an hour

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
Flexible schedule

Qualifications

Interpersonal skills
High school diploma or GED
Driver's License
Typing
Empathy

Full Job Description

About Alyrica Networks

Alyrica Networks is an Internet Service Provider in the Mid-Willamette valley that services its customers through both wireless and fiber solutions. At Alyrica we strive to be the best customer experience in telecommunication. We believe in building a great company for our employees to work at so they can focus on serving the customer. As Alyrica continues to grow, we are looking for great people to join our team. We are seeking a candidate who is willing to help people first and go the extra mile for our customers. We also are looking for someone who is willing to take ownership and has the courage to do the right thing.

Role Specifics

The Customer Service Representative, or CSR, is the front-line of Alyrica to our customers, providing service information and resolve any emerging problems that our customers may be experiencing accurately and efficiently. A great CSR is a person who is patient, empathetic, and able to verbally communicate effectively as well as being a great problem solver. A CSR must be calm under pressure, have excellent written communication skills, enjoy talking to people and be a good listener. CSRs are able to see the customer’s point of view and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Pay Scale

CSR I: $18-$21/hour

CSR II: $20-$26/hour

(Night shift hours include an added 15% wage differential)

Core Role Responsibilities

Managing incoming calls and customer service inquiries
Make outbound calls to potential customers as they inquire about our service
Performs basic network troubleshooting with customers to help resolve problems they may be experiencing
Maintaining documentation of all calls and troubleshooting performed
Be able to handle multiple interruptions and modifications to schedule
Must be reachable and able to respond to network emergencies at all times when on call
Willing to work night shift for 3 months at a time, 2 times per year
Perform other duties as requested by the Customer Service Manager
Understands basic RF/Fiber and Networking
Go the extra mile in helping our customers

Requirements

Experience: Customer Service, 1 year (Preferred)
Technical Support: 1 year (Preferred)
Education: High school or equivalent (Required)
License: Driver's (Required)
Typing speed of 35 wpm minimum (Required)

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance

Application Question(s):

What time of day is best for you to do virtual interviews?
If necessary, are you willing to work night shift 3 months at a time, twice per year?

Ability to Commute:

Philomath, OR 97370 (Preferred)

Work Location: In person

Quick Apply

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help desk jobs in corvallis, or

Customer Service Representative

Help Desk Support (Remote)

Customer Support Representative

Contractor - IT Systems Support 3

IT Client Engineer

Seasonal, Operations Technical Specialist (Part Time)

Major Incident Manager III

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