Top 3 Desktop support technician Jobs in Covington, La

IT Support Technician – MSP Client Support
NetSpark IP & Telecom —Covington, LA
- $25.30 - $30.47 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Health insurance
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3d
PC Technician I
SCP Distributors LLC —Covington, LA
- Full-time
- Bilingual
- Office
- Windows
- Paid parental leave
- Employee stock purchase plan
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1d
PC/Cable Technician
CORE Networks —Covington, LA
- $16 - $20 an hour
- Part-time
- Background check
- Reliable transportation
- Entry level
- On-the-job training
- Opportunities for advancement
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2d

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PC Technician I
SCP Distributors LLC —Covington, LA
A professional IT Technician with experience in a large company enterprise support role, help desk / support call center experience, and / or onsite repair or…
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1d
Service Desk Technician I
Ntiva —Metairie, LA
Accept incoming client troubleshooting calls and make outbound calls in response to email requests. Proficiency with troubleshooting problems with, but not…
$37,000 - $47,000 a year
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8d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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desktop support technician jobs near covington, la

IT Support Technician – MSP Client Support

NetSpark IP & Telecom
Covington, LA

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Job Details

Permanent | Temp-to-hire | Full-time
$25.30 - $30.47 an hour
3 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication

Full Job Description

About the Role

OPTRIC is hiring an IT Support Technician to provide day-to-day technical support for our clients, with secondary responsibilities supporting our Internal IT team. This role is primarily client-facing, handling ticket resolution and troubleshooting for OPTRIC clients, while also providing backup coverage for internal helpdesk needs.

This is an on-site position based in our Covington, LA office, with some local travel to client sites as needed.

What You'll Do

Serve as a primary point of contact for OPTRIC client support tickets: troubleshooting hardware, software, network, and account issues
Respond to and resolve tickets within Freshservice, our helpdesk platform, meeting defined Service Level Agreement (SLA) targets for Critical and Standard priority issues
Provide backup support for OPTRIC Internal IT helpdesk tickets when client volume allows
Support day-to-day Microsoft 365 administration tasks: user account setup, Multi-Factor Authentication (MFA) troubleshooting, Outlook and OneDrive support
Assist with endpoint monitoring and remediation using NinjaOne, our Remote Monitoring and Management (RMM) platform
Support security tooling awareness, including endpoint detection alerts, escalating to senior IT staff as needed
Document recurring issues and contribute to our internal knowledge base
Maintain a professional, customer-first approach when working directly with client site contacts

What We're Looking For

3+ years of IT support experience; helpdesk, desktop support, or client-facing support background preferred
Comfortable working directly with external clients, not just internal end users
Working knowledge of Microsoft 365 (Outlook, OneDrive, Teams) and Windows environments
CompTIA A+ or Network+ certification a plus, but not required if you have equivalent hands-on experience
Strong communication skills and a calm, patient approach to troubleshooting with non-technical users
Strong self-management skills; comfortable prioritizing your own ticket queue and working independently with minimal day-to-day oversight
Reliable transportation for occasional local client site visits in the Covington/Northshore area
Associate degree or technical certificate in IT, Computer Networking, or a related field a plus (e.g., Northshore Technical Community College's Computer Systems Networking program)

Why OPTRIC

OPTRIC is a growing SaaS telecom billing company, giving you exposure to a modern, multi-tenant Microsoft 365 environment, real client-facing support work, and a small, hands-on IT team where your contributions are visible.

Benefits

401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off (PTO)

To Apply

Submit your resume along with a brief note on a recent IT project you completed independently, including the challenge, your approach, and the outcome.

Pay: $25.30 - $30.47 per hour

Benefits:

401(k)
Health insurance
Health savings account
Paid time off
Vision insurance

Application Question(s):

Do you have reliable transportation and are you able to travel locally to client sites in the Metairie/Covington/Northshore area as needed?

Experience:

help desk, desktop support, or client-facing IT: 3 years (Preferred)

License/Certification:

CompTIA A+ or Network+ certification (Preferred)

Work Location: In person

Quick Apply

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desktop support technician jobs in covington, la

IT Support Technician – MSP Client Support

PC Technician I

PC/Cable Technician

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