Top 193 Senior account representative Jobs in Cranberry Township, Pa

SR CUSTOMER SERVICE REP - CHESWICK, PA
Packaging Corporation of America —Cheswick, PA
- $60,000 - $75,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Lead Specialist, Continuous Improvement
Westinghouse Electric Company —Cranberry Township, PA
- $100,800 - $129,000 a year
- Remote
- Bachelor's degree
- Travel
- Mentoring
- Health savings account
- Paid holidays
Personal Injury Paralegal
Chaffin Luhana LLP —Pittsburgh, PA
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- 1 year
- Medical terminology
- Commuter assistance
- Paid holidays
Quick Apply
Sales Representative
Apex One Partners —Pittsburgh, PA
- $25 - $30 an hour
- Full-time
- Background check
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Sales Representative
Matthews International Corporation —Pennsylvania
- Weekends as needed
- Microsoft Outlook
- Customer service
- Computer literacy
Commercial Real Estate Asset Manager
Confidential Commercial Real Estate Development Company —Carnegie, PA
- $82,000 - $110,000 a year
- Full-time
- Mid-level
- 3 years
- Finance
- Paid time off
- 401(k) matching
Quick Apply
Director, OPX Communications
Westinghouse Electric Company —Cranberry Township, PA
- $144,000 - $180,000 a year
- Remote
- Marketing
- Experience equivalent to degree accepted
- Senior level
- Health savings account
- Paid holidays
Procurement Operations Manager, North America
Westinghouse Electric Company —Cranberry Township, PA
- $112,500 - $140,500 a year
- Remote
- Analysis skills
- Experience equivalent to degree accepted
- Senior level
- Health savings account
- Paid holidays
Account Manager, Americas OMS
Westinghouse Electric Company —Cranberry Township, PA
- $112,400 - $140,500 a year
- Hybrid work
- 7 years
- Bachelor's degree
- Travel
- Health savings account
- Paid holidays
Sales Development Representative
Life Science Connect —Cranberry Township, PA
- $50,000 - $70,000 a year
- Full-time
- Business development
- Bachelor's degree
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Associate Sales Representative - Medical Device Sales - 16
Rep-Lite —Pittsburgh, PA
- $90,000 a year
- Full-time
- Up to 50% travel
- Customer service
- Driver's License
- Paid training
- Mileage reimbursement
Quick Apply
ICS PMO / Operational Excellence Manager
Westinghouse Electric Company —Warrendale, PA
- $112,400 - $1,405,000 a year
- Hybrid work
- Engineering
- 11+ years
- Business Administration
- Health savings account
- Paid holidays
Manager, Supply Chain Resiliency
Westinghouse Electric Company —Cranberry Township, PA
- $100,800 - $126,000 a year
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Health savings account
- Paid holidays
ICS Quality Assurance Manager
Westinghouse Electric Company —Warrendale, PA
- $112,000 - $140,500 a year
- Hybrid work
- 7 years
- Engineering
- Analysis skills
- Health savings account
- Paid holidays
Senior Project Manager
Westinghouse Electric Company —Cranberry Township, PA
- $85,200 - $106,500 a year
- Remote
- 5 years
- Senior level
- Business
- Health savings account
- Paid holidays
Trauma and Extremities Associate Sales Representative (Pittsburgh, PA)
Smith & Nephew —Pittsburgh, PA
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Operating room
- Health savings account
- Employee stock purchase plan
Senior Contracts Consultant
Westinghouse Electric Company —Cranberry Township, PA
- $85,200 - $106,500 a year
- Contract
- Hybrid work
- 5 years
- Office
- Analysis skills
- Health savings account
- Paid holidays
IT Senior Project Manager
Westinghouse Electric Company —Cranberry Township, PA
- $103,200 - $129,000 a year
- Remote
- Computer science
- Computer Science
- Business development
- Health savings account
- Paid holidays
13d
Senior Program Manager
Westinghouse Electric Company —Cranberry Township, PA
- $144,000 - $180,000 a year
- Hybrid work
- Engineering
- Office
- Business development
- Health savings account
- Paid holidays
1d
Principal Quality Specialist
Westinghouse Electric Company —Cranberry Township, PA
- $90,000 - $112,500 a year
- Hybrid work
- Office
- 8 years
- Team management
- Health savings account
- Paid holidays

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SR CUSTOMER SERVICE REP - CHESWICK, PA

Packaging Corporation of America -
Cheswick, PA

Apply Now

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Microsoft Word
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer order taking
Sales order data entry
High school diploma or GED
Managing clients in a customer support role

Full Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders.

PRINCIPLE ACCOUNTABILITIES:
Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.

May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

BASIC REQUIREMENTS:
Education equivalent to high school diploma required.

Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook

PREFERRED REQUIREMENTS:
Associates degree or college accounting coursework.

Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.

Previous experience using an automated order entry system.

KNOWLEDGE, SKILLS & ABILITIES:
Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary range for position: $60,000 - $75,000
Bonus: Annual – Based upon individual contribution and overall, Company performance.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.
Paid Holidays.
Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer
Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Apply Now

Refine Your Search

senior account representative jobs in cranberry township, pa

SR CUSTOMER SERVICE REP - CHESWICK, PA

Lead Specialist, Continuous Improvement

Personal Injury Paralegal

Sales Representative

Sales Representative

Commercial Real Estate Asset Manager

Director, OPX Communications

Procurement Operations Manager, North America

Account Manager, Americas OMS

Sales Development Representative

Associate Sales Representative - Medical Device Sales - 16

ICS PMO / Operational Excellence Manager

Manager, Supply Chain Resiliency

ICS Quality Assurance Manager

Senior Project Manager

Trauma and Extremities Associate Sales Representative (Pittsburgh, PA)

Senior Contracts Consultant

IT Senior Project Manager

Senior Program Manager

Principal Quality Specialist

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