Top 32 Customer success manager Jobs in Cranbury, Nj

Customer Success Lead
CentralReach —Holmdel, NJ
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Paid parental leave
- Health insurance
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Customer Success Lead
Honeywell —Township of Hamilton, NJ
- $113,000 - $141,000 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Mentoring
- Health savings account
- Paid holidays
Customer Success Manager
Atlantic IT —Somerset, NJ
- $65,000 - $100,000 a year
- Full-time
- Microsoft Outlook
- Marketing
- Mid-level
- Health insurance
- Dental insurance
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Customer Success Manager
ATLANTIC-IT.NET —Somerset, NJ
- $65,000 - $100,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
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11d
Director, Customer Success (Renewals Ownership Required)
Litera —Holmdel, NJ
- $160,000 - $180,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
Senior Manager, Customer Success
iCims —Holmdel, NJ
- $125,000 - $135,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Experience equivalent to degree accepted
- AD&D insurance
- Paid holidays
8d
Mid Market Account Manager
WorkWave —Holmdel, NJ
- $75,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
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9d
Customer Success Manager / Account Manager
TeamLogic IT —Langhorne, PA
- $65,000 - $85,000 a year
- Full-time
- Remote
- 7 years
- 6 years
- Marketing
- Disability insurance
- Health insurance
Quick Apply
Customer Success Manager
Lawyer.com —Basking Ridge, NJ
- Full-time
- Marketing
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Account Manager - Global Forwarding
C.H. Robinson —Iselin, NJ
- $59,600 - $124,600 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
10d
Account Manager
Celerant Tech Corp —Iselin, NJ
- $50,000 - $70,000 a year
- Remote
- Mid-level
- Presentation skills
- Organizational skills
Quick Apply
Campaign Success Manager
ISMG Careers —Princeton, NJ
- Marketing
- 3 years
- Bachelor's degree
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Assistant Customer Success Manager
Penn Community Bank —Bristol, PA
- Full-time
- Mid-level
- Business development
- Bachelor's degree
Account Manager, Cutaneous Oncology, San Diego - Levulan
Sun Pharmaceutical Industries, Inc (USA) —Princeton, NJ
- $111,000 - $140,000 a year
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Disability insurance
- Health insurance
14d
Account Manager - State Farm Agent Team Member
Ed Hocker - State Farm Agent —Freehold, NJ
- $40,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- 401(k)
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Account Manager - State Farm Agent Team Member
Greg Thomas - State Farm Agent —Middletown, NJ
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid holidays
- Health insurance
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Account Manager - State Farm Agent Team Member
Camille Kiste - State Farm Agent —Eatontown, NJ
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
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Account Manager - State Farm Agent Team Member
Gilma Escobar - State Farm Agent —Edison, NJ
- $18 - $24 a year
- Full-time
- Mid-level
- Leadership
- Marketing
- Health insurance
- 401(k)
Quick Apply
Account Manager - State Farm Agent Team Member
Scott Klar - State Farm Agent —Matawan, NJ
- $40,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Children
- Health insurance
- Paid time off
Quick Apply

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Confidential —Voorhees, NJ
Three or more years of leadership experience in Customer Success, Customer Service, Account Management, or a related field.
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McMaster-Carr —Princeton, NJ
You will help customers choose products or answer questions, ensuring they can get their jobs done. Total cash compensation typically ranges from $103,000 - $…
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impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
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Customer Success Manager I
Ryder System —Etna, OH
Consistently evaluate the capabilities of the Whiplash e-commerce fulfillment application and work directly with application development team to plan, develop,…
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3d

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customer success manager jobs near cranbury, nj

Customer Success Lead

CentralReach -
Holmdel, NJ

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Job Details

Full-time
$65,000 - $80,000 a year

Benefits

Paid parental leave
Health insurance
Paid time off
Parental leave
401(k) matching

Qualifications

Customer communication
Workplace dispute resolution

Full Job Description

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

As a Customer Success Lead (CSL), you will be responsible for building relationships and strengthening overall product adoption and engagement with our customers. You'll work closely with key stakeholders to understand their business objectives, acting as their trusted advisor in using CentralReach effectively toward their desired outcomes. As an advocate for your portfolio of customers, you'll liaise between our customers and our internal organization, ensuring that needs and/or requirements considered critical to the success of these customers are communicated and managed.

As a Level 1 CSL, you'll focus on developing and mastering foundational skills. This initial level requires that you have demonstrated a deep understanding of relationship building, conflict resolution capabilities, and can work collaboratively both internally and externally.

Through proficiency in targeted key accountability areas, you'll not only excel as a Level 1 but also pave the way for future career growth along clear pathways for advancement.

Location & Interview Process
We prefer candidates who can work in a hybrid capacity from one of our corporate offices in Holmdel, New Jersey or Fort Lauderdale, Florida. However, we will consider remote candidates located in MST/PST time zones to accommodate our west coast customer base.

As part of our hiring and security protocols, candidates hired into fully remote roles are required to participate in an in-person interview or face-to-face meeting prior to their first day of employment.

Key Accountabilities:

Maintain a positive client health score and NPS.

Manage relationships throughout various customer lifecycles and stages.

Proactively engage with assigned book of business, aligning recurring activities with associated playbooks.

Consistently meet established Customer Engagement and Growth KPI's.

Influence and drive customers towards Best Practices, ensuring adoption and optimization across various parts of the system.

Stay up to date with the latest features, product updates, and releases to ensure comprehensive knowledge and expertise are maintained to keep customers well informed.

Partner closely with Account Managers to drive expansion opportunities via cross-sell and upsells.

Foster close partnerships cross-functionally with teams such as Professional Services, Product, and Support to ensure timely addressing of customer concerns and initiatives.

Act as the voice of your customers to ensure that their concerns and feedback are heard.

Maintain strong relationships and understanding of customers to identify risks early and activate associated playbooks.

Prioritize and complete high-impact team assignments and initiatives as they are assigned.

Desired Skills and Experience:

An understanding of Customer Success and CS metrics.

An ability to build positive relationships internally and externally.

Ability to work well with others and collaborate effectively.

Strong customer relationship building skills.

Strong organizational skills.

High degree of conflict resolution.

Strong project management skills.

Clear and effective communication, negotiation, and presentation skills.

Ability to be empathetic, but assertive at the same time.

Ability to work in a fast-paced, team environment with a high sense of urgency.

Ability to independently prioritize work and shift priorities as needed to meet deadlines.

Self-motivated with a sharp analytical mindset, capable of insightful problem-solving.

Quick learner.

Ability to stay composed in tough situations, maintaining professionalism throughout.

Enthusiastic about professional growth.

College degree and/or relevant client facing experience.

1+ years previous experience in a client facing role such as: Customer Support, Customer Success, Account Management, Onboarding, Professional Services, Clinic Director, Ops Manager, Client Services Coordinator, Client Relations Manager, etc.

Additional Preferred Experience (considered a plus):

Previous experience with CentralReach or other EMR/EHR systems.

Knowledge of healthcare compliance and HIPAA.

Experience in the healthcare industry.

Familiarity with ABA or certified as an RBT or BCBA.

Familiarity with key tools such as: Salesforce, Microsoft Outlook Suite, etc.

#LI-Hybrid

Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.

Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.

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Refine Your Search

customer success manager jobs in cranbury, nj

Customer Success Lead

Customer Success Lead

Customer Success Manager

Customer Success Manager

Director, Customer Success (Renewals Ownership Required)

Senior Manager, Customer Success

Mid Market Account Manager

Customer Success Manager / Account Manager

Customer Success Manager

Account Manager - Global Forwarding

Account Manager

Campaign Success Manager

Assistant Customer Success Manager

Account Manager, Cutaneous Oncology, San Diego - Levulan

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

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