Top 298 Department head Jobs in Cranston, Ri

Mgr-Customer Operations
Rhode Island Energy —Cumberland, RI
- Part-time
- Microsoft Excel
- 6 years
- Bachelor's degree
Office Manager
Brown University Health —Providence, RI
- $53,060.80 - $87,547.20 a year
- 8 hour shift
- Hospital
- Mid-level
- Administrative experience
8d
High School Department Head (FRPS Virtual School)
Fall River School District —Fall River, MA
- Full-time
- High school
- Senior level
Human Resources Partner
Providence School District —Providence, RI
- $88,074 - $90,497 a year
- Full-time
- Bilingual
- School experience
- Research
Assistant Plant Manager, Providence
Gotham Greens —Providence, RI
- $80,000 - $90,000 a year
- Bilingual
- Mid-level
- Microsoft Office
- Paid time off
Quick Apply
7D Van Operator
Boys & Girls Clubs of Metro South —Taunton, MA
- From $23 an hour
- Part-time
- Background check
- 3 years
- Driver's License
- Paid time off
- Employee discount
Quick Apply
Groundskeeper/Ice Center Maintenance
St. George's School —Middletown, RI
- From $24 an hour
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Compliance & Ethics Principal / Senior Compliance & Ethics Principal
PPL Services Corporation —Providence, RI
- Part-time
- Hybrid work
- 11+ years
- Office
- Master's degree
Occupational Therapy Assistant Senior Living
Reliant Rehabilitation —Hopedale, MA
- $35 - $40 an hour
- Weekends as needed
- English
- Mid-level
- Ability to lift 50 pounds
Cook
Serenity Hill Nursing Center —Wrentham, MA
- $19 - $20 an hour
- 8 hour shift
- ServSafe
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Weekend Home Health Visits Registered Nurse
BAYADA Home Health Care —Dartmouth, MA
- $58 - $62 per point
- Urgently hiring
- Nursing
- RN License
- Mid-level
- Paid training
- Mileage reimbursement
Quick Apply
Quality Assurance Compliance Manager
Aequor Technologies LLC —Fall River, MA
- $86,000 - $113,500 a year
- Supervising experience
- Bachelor's degree
- Senior level
Quick Apply
Production Associate
New England Ice Cream Corporation —Attleboro, MA
- $18 - $21 an hour
- Full-time
- Background check
- 18 years or older
- Forklift
- Paid training
- Health savings account
Quick Apply
Assistant General Manager
Hampton Inn & Suites Newport/Middletown RI —Middletown, RI
- $50,000 - $55,000 a year
- Weekends as needed
- Bilingual
- Basic math
- Hotel
- Health insurance
- Dental insurance
Quick Apply
5d
Line Cook
Grove Bay Hospitality Group —Warwick, RI
- $20 an hour
- 8 hour shift
- Basic math
- English
- Research
- Health insurance
- Dental insurance
Quick Apply
7d
Sr. Operations Manager
Amazon.com Services LLC - A57 —Johnston, RI
- $135,000 - $182,700 a year
- Weekends as needed
- Engineering
- Mentoring
- Recruiting
- AD&D insurance
- Health insurance
Next 150 Operations Manager
Next 150 Construction, LLC —Providence, RI
- $215,000 - $300,000 a year
- Full-time
- Construction site
- Engineering
- 11+ years
Quality Control of Seafood Products and other Company Duties
Great Northern Products —Cranston, RI
- Email
- Computer literacy
- Office
- Computer skills
- Profit sharing
Hotel Manager
Graduate Providence —Providence, RI
- $95,000 - $110,000 a year
- Full-time
- 6 years
- Mid-level
- Hotel
8h
General Manager
The Edge Fitness Clubs —Johnston, RI
- Mid-level
- Leadership
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply

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department head jobs near cranston, ri

Mgr-Customer Operations

Rhode Island Energy -
Cumberland, RI

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Job Details

Part-time | Full-time

Qualifications

Vendor relationship building
Team supervision
Managing teams in a customer support role
Productivity software

Full Job Description

Company Summary Statement : Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview:

This role will report to the Director, Customer Services Operations & Support and is responsible for promoting a customer-focused culture while enhancing experiences for Rhode Island Energy customers. Within the role, the manager is responsible for coordinating and leading a team of union and management employees within call center operations, while also overseeing the efforts of RIE’s vendor contact center partners. This role ensures the delivery of efficient, consistent operations aligned with department, company, and regulatory requirements. This role will translate functional policy by executing and delivering procedures that drive greater efficiencies and performance for the end-to-end process within the operations. This role requires strong leadership skills to motivate and manage staff to meet performance goals and work cross functionally with multiple departments across the Rhode Island Energy that results in a positive customer experience. A Manager Customer Operations must have a deep understanding of customer service best practices and be able to implement them in a fast-paced, high transactional environment.

Responsibilities:

Contribute to the building of local Call Center operations in RI while working with our labor partners and other key stakeholders. This includes the hiring of customer service representatives.
Responsible for monitoring and analyzing call center performance metrics to identify areas for improvement.
Daily execution of call center strategies, policies, and procedures
Encourage and motivate remote and in-office personnel who work in extremely repetitious, but fast paced contact center environment.
Oversee a culturally diverse workforce through coaching, counseling, and engagement to ensure tasks are carried in accordance to end to end process
Oversee performance of allocated staff including issues relating to sickness, discipline and agent performance levels and ensure timely delivery of feedback. Coach and develop staff
Build an engaging climate to ensure enablement, motivation, participation, and opportunities for sustained and continued employee engagement
Monitor all Service Level targets, Key Performance Indicators and Risk to ensure compliance. Develop actions plans when targets are not met.
Build and strengthen team environment, set expectations to improve work performance and ensure representatives are complying with standards set for the by our regulatory bodies
Promote and implement procedural best practice to ensure all working practices (and where relevant, health and safety standards) are compliant with RIE policies and regulatory requirements.
Use sound judgment to think and act commercially when making decisions that impact productivity and cost. (Offering overtime, off phone activities, time off requests)
Conduct regular performance evaluations and provide constructive feedback to call center supervisors to promote professional growth and development.

Build relationships and effectively collaborate with various operations teams in the development, implementation, and/or changes to business processes. Coordinate with other departments to analyze and resolve difficult problems, inquiries, and complaints. Propose new, novel solutions to prevent problems from recurring, as appropriate.
Manage continuous improvement to achieve goals for customer service satisfaction. Appropriately balance the needs of the customer with the requirements of the business, building awareness of customer feedback across operations teams to optimize customer satisfaction.

Manage call center budget and resources to ensure cost-effectiveness and efficient operations.
Foster a positive work culture and team environment to promote employee engagement and retention.

Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service.
The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Qualifications:

Qualifications

Bachelor's degree plus 6 years of supervisory experience within a customer centric and transactional organization desired or 10 years of direct supervisory experience.
Experience leading a team of represented personnel involved in providing a transactional support service in support of RIE objectives.
Proficient in relevant software e.g., Microsoft Office products (Excel, Word, PowerPoint) and working knowledge of call center process, technology and industry best practices.
Demonstrated track record of driving high performance through a complex enterprise. Consistency in delivering on commitments, ownership of the results, exhibiting high standards of integrity while engaging, empowering, and driving accountability to effectively deliver results.

Preferred Qualifications

Possesses knowledge and understanding of Rhode Island Energy’s electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively
Experience in Emergency Response Procedures and Business Continuity plans as they relate to the business area.
Knowledge and understanding of customer systems within a regulated environment
Exposure to Rhode Island regulatory requirements
Demonstrated expertise with labor relations and management of union-represented employees
Proven ability to coordinate and manage vendor partnerships and third-party providers.

#RIE #INDRIE

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Refine Your Search

department head jobs in cranston, ri

Mgr-Customer Operations

Office Manager

High School Department Head (FRPS Virtual School)

Human Resources Partner

Assistant Plant Manager, Providence

7D Van Operator

Groundskeeper/Ice Center Maintenance

Compliance & Ethics Principal / Senior Compliance & Ethics Principal

Occupational Therapy Assistant Senior Living

Cook

Weekend Home Health Visits Registered Nurse

Quality Assurance Compliance Manager

Production Associate

Assistant General Manager

Line Cook

Sr. Operations Manager

Next 150 Operations Manager

Quality Control of Seafood Products and other Company Duties

Hotel Manager

General Manager

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