Top 306 Patient services representative Jobs in Cranston Ri

Patient Service Representative - Concierge Medicine
Brown University Health —Cranston, RI
- $18.13 - $29.90 an hour
- 8 hour shift
- HIPAA
- Mid-level
- Office
1d
Patient Scheduler
Brown University Health —Providence, RI
- $18.13 - $29.90 an hour
- 8 hour shift
- Hospital
- Mid-level
- Office
Service Desk Analyst
Brown University Health —Providence, RI
- $19.97 - $32.96 an hour
- 8 hour shift
- Mid-level
- Office
- High school diploma or GED
Patient Service Representative OGCC 40D
Care New England Health System —Providence, RI
- $24.98 an hour
- Full-time
- English
- Mid-level
- Epic
Medical Office Receptionist
LifeStance Health —Riverside, RI
- $21 - $22 an hour
- Full-time
- HIPAA
- High school diploma or GED
- 1 year
- Paid parental leave
- AD&D insurance
Quick Apply
Patient Accounts Rep
Brown University Health —Providence, RI
- $19.03 - $31.39 an hour
- 8 hour shift
- Hospital
- HIPAA
- High school diploma or GED
2d
Patient Access Rep
Brown University Health —Providence, RI
- $18.13 - $29.90 an hour
- Part-time
- Hospital
- Word processing
- Basic math
Patient Service Rep
Brown University Health —Providence, RI
- $18.13 - $29.90 an hour
- 8 hour shift
- Hospital
- English
- Mid-level
Front Desk Receptionist/Scheduler
New England Dental —Providence, RI
- $23 - $28 an hour
- Full-time
- Spanish
- Dental office
- Customer service
- Paid time off
- Employee discount
Quick Apply
Patient Access Associate
Care New England Health System —Warwick, RI
- Part-time
- Surgery
- Hospital
- Medical office experience
Patient Services Representative
The Providence Community Health Centers, Inc. —Providence, RI
- Full-time
- Computer literacy
- Writing skills
- English
Quick Apply
Medical Receptionist
APDerm —Providence, RI
- $20.31 - $30.47 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
6d
Customer Success Representative
Reliable Respiratory —Warwick, RI
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
1d
Front Desk Receptionist and Insurance Coordinator
Eager Family Dentistry —Riverside, RI
- $22 - $28 an hour
- Full-time
- Dental office
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Intake Coordinator
East Bay Community Action Program —East Providence, RI
- Full-time
- Spanish
- HIPAA
- Children
- Paid training
- 403(b) matching
Quick Apply
Patient Access Representative
Brown University Health —East Providence, RI
- 8 hour shift
- Mid-level
- High school diploma or GED
- Typing
Secretary, Medical (SW)
CharterCARE of Rhode Island —North Providence, RI
- Per diem
- Hospital
- High school diploma or GED
- Hospital experience
Patient Serv Coord - NonClin
Amedisys, Inc. —Warwick, RI
- $25.79 - $32.24 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Home Health
- Mileage reimbursement
- Paid parental leave
Call Center Contact Associate
Brown University Health —Providence, RI
- $18.00 - $25.82 an hour
- 8 hour shift
- High school diploma or GED
- Organizational skills
- Typing
Patient Scheduler
Rhode Island Medical Imaging —Warwick, RI
- Monday to Friday
- Computer literacy
- HIPAA
- High school diploma or GED
- Profit sharing
- Loan repayment program
Quick Apply

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Patient Service Representative - Concierge Medicine

Brown University Health -
Cranston, RI

Apply Now

Job Details

Full-time
$18.13 - $29.90 an hour
1 day ago

Qualifications

High school diploma or GED

Full Job Description

Job ID: JR-111523
Entity: Brown Health Medical Group Primary Care
Location Name: LPG-Cranston-1500 Pontiac Ave
City, State: Cranston, RI
Work Type: FULL TIME
Hours Per Week: 40
Shift: Variable
Posted Date: 7/22/2026

SUMMARY

The Patient Service Representative is the first point of contact for patients and plays a critical role in delivering a seamless, high-touch experience in a concierge care model. This role combines exceptional customer service with administrative excellence to support patient access, communication, and care coordination. The coordinator ensures every interaction reflects personalized, responsive, and elevated standards of care.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers, and one another.

Patient Experience & Frontline Support

Serve as the primary front-facing representative for concierge patients – via phone, email, text, and in-person interactions
Deliver a warm, professional, and highly responsive “white glove” service experience
Build rapport with patients and ensure they feel valued, known, and supported
Manage incoming requests promptly and route appropriately when needed

Scheduling & Access Management

Coordinate and manage provider schedules, including same-day, urgent, and extended appointments
Optimize scheduling to ensure efficiency while maintaining flexibility for concierge patient needs
Confirm appointments, manage cancellations, and proactively fill schedule gaps
Support coordination of home visits, virtual visits, and specialty services when applicable

Care Coordination & Administrative Support

Facilitate referrals, diagnostic testing, and specialty appointments
Track and follow up on patient requests, orders, and outstanding items to ensure completion
Assist with pre-visit planning and post-visit follow-up communication
Maintain accurate and up-to-date patient records in the electronic medical record (EMR)

Concierge Membership Support

Support onboarding of new patients, including orientation to services and expectations
Assist with membership agreements, renewals, and general program inquiries
Educate patients on how to access and utilize concierge services effectively

Operational Excellence

Maintain a polished, organized front office environment
Ensure confidentiality and compliance with HIPAA and organizational policies
Assist with administrative tasks such as document management, correspondence, and supply coordination
Collaborate closely with clinical staff to ensure a seamless patient experience

Performs other duties as assigned.

EDUCATION

High school diploma or equivalent required; associate or bachelor’s degree preferred

EXPERIENCE

2-4 years of experience in a healthcare administrative, front desk, or customer service role
Experience in concierge medicine, private practice, or hospitality-driven environments strongly preferred
Exceptional customer service and interpersonal skills
Strong organizational and time management abilities
High attention to detail and accuracy
Ability to multitask and prioritize in a fast-paced, high-expectation environment
Excellent verbal and written communication skills
Proficiency with EMR systems and standard office technology

SUPERVISORY RESPONSIBILITY

None.

Pay Range

$18.13-$29.90

Location

LPG-Cranston-1500 Pontiac Ave - 1500 Pontiac Avenue Cranston, Rhode Island 02920

Work Type

M-F, Days

Work Shift

Variable

Daily Hours

8 hours

Driving Required

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Apply Now

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patient services representative jobs in cranston ri