Top 15 Desktop support Jobs in Creston, Ia

Operations Technology Specialist
Grote Company —Creston, IA
- Hybrid work
- ERP systems
- Mid-level
- Office
- Profit sharing
- Health savings account
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Client Integration Specialist (Pharmacy Benefits)
Ventegra —United States
- $28 - $32 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health savings account
- Health insurance
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Epic ClinDoc Principal Trainer
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
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Desktop Support Technician
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Did you have your own vehicle and a valid Driving license? Roll‑Out Technicians are hired for execution reliability, not certification depth.
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IT Tech - Atlantic, IA
Duke Rentals —Atlantic, IA
Troubleshoot end-user hardware: laptops, printers, mobile devices, and VolP/desk phones. Handle IT onboarding and offboarding - deploy laptops, issue phones and…
$60,000 - $100,000 a year
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME
Micro Center —Hilliard, OH
Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions.
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desktop support jobs near creston, ia

Operations Technology Specialist

Grote Company -
Creston, IA

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Job Details

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Non-technical user support
ERP systems
Hardware maintenance
Windows
Microsoft Office
Bachelor's degree
Desktop (troubleshooting support)
Computer management
IPsec
MFA
AI-driven automation
Identity and access management (IAM) solutions
Desktop administration
Stakeholder management

Full Job Description

Based in Columbus, Ohio, Grote Company is a premier family-owned manufacturer of food-slicing and automated assembly equipment. Serving the pizza, sandwich, and prepared foods industries, we specialize in precision slicing, portion control, and sandwich assembly systems. We operate globally with 11 facilities throughout the US, Europe and India.

Job Title: Operations Technology Specialist

Job Site: Vanmark in Creston

Role Summary:

The Operations Technology Specialist is a hybrid position responsible for bridging the gap between business needs and technical solutions. You will provide Tier 1 helpdesk support, assist with ERP system workflows, and continue the Windows 11 migration. You will evaluate current state processes, gather stakeholder requirements, and recommend improvements to optimize organizational productivity.

You will act as the frontline for both general technical IT issues and core business application support. You will manage the user lifecycle and support the integration of enterprise AI. Additionally, you will provide critical Tier 1 support for the company’s ERP systems, ensuring business-critical processes remain uninterrupted. The employee will also be required to perform other related duties not specifically described in this summary.

Key Responsibilities

Business Analysis & Process Optimization

Requirement Gathering: Collaborate with stakeholders to identify business pain points and translate them into technical requirements.
Workflow Design: Conduct current-state and future-state analysis to identify inefficiencies and recommend system-enabled improvements.
Data-Driven Insights: Analyze helpdesk and ERP data to identify trends and suggest proactive technical solutions to management.
Testing & Implementation: Develop and execute test plans for workflows within the ERP environment to ensure they meet business objectives.

Tier 1 Helpdesk Support & Maintenance

Provide first-level resolution for hardware, software, and network connectivity issues.
Continue the Windows 11 transition by managing workstation imaging and ensuring compatibility of all business-critical applications.
Manage the full user lifecycle, including account provisioning in Active Directory and ERP access control.

ERP Application Support

Provide first-level troubleshooting for ERP-related issues.
Assist with ERP user account management, including role-based access control and password resets.
Help users navigate ERP modules and resolve common data entry or report errors.
Escalate complex functional or technical ERP bugs to Tier 2 engineers or vendor support teams.

Enterprise Security & Compliance

Enforce security policies, including MFA and endpoint protection protocols.
Maintain security systems and engage staff in security-related training.
Ensure all managed devices are patched and compliant with corporate security standards.

AI Integration & Orchestration

Support the rollout of enterprise AI assistants assisting users with basic prompt engineering and tool navigation.
Ensure all AI interactions comply with corporate data privacy standards.
Utilize AI-driven diagnostic tools to identify and resolve recurring system issues faster.

Required Skills & Qualifications

Experience: 3 to 4 years in an IT support environment or business analysis role with a real eagerness to learn from the IT team and end-user community

Technical Proficiency: Minimum of 3 years of ERP experience, Office 365 & Windows 10 / 11 administration, desktop support & hardware maintenance

Security Proficiency: Experience with AD, IPSec VPNs, MFA, XDR systems

AI Literacy: Eagerness to develop and adopt AI-assisted workflows.

Soft Skills: Exceptional empathy, communication, and the ability to explain complex tech to non-technical users.

Certifications: Bachelor’s degree in a related field required

Employee Benefits

Competitive wages
Health, dental and vision insurance
Short and long-term disability
Life insurance
401k with employer match
Profit sharing
FSA and HSA accounts
Paid time off and paid holidays
Tuition assistance
Professional development

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desktop support jobs in creston, ia

Operations Technology Specialist

Client Integration Specialist (Pharmacy Benefits)

Epic ClinDoc Principal Trainer

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