Top 843 Customer experience leader Jobs in Crestview Hills, Ky

Customer Solutions Lead
Perfetti Van Melle —Erlanger, KY
- Mid-level
- Travel
- Leadership
- Health savings account
- AD&D insurance
Lead Bath Installer
Pj Fitzpatrick —Fairfield, OH
- $90,000 - $120,000 a year
- Overtime
- Management
- Construction site
- Customer service
- Fuel card
- Paid holidays
Quick Apply
Lead Residential Electrician
Juergensen Quality Electric Solutions, LLC —Cincinnati, OH
- $80,000 - $140,000 a year
- Online Application
- Background check
- Clean driving record
- Mid-level
- Fuel card
- Paid holidays
Quick Apply
LEADS PROVIDED - Real Estate Agent
A to Z Home Team —Fort Mitchell, KY
- $30,000 - $300,000 a year
- Part-time
- Hybrid work
- Sales
- Customer service
- Mid-level
- Flexible schedule
Quick Apply
Experienced Seamless Gutter Installer Crew Lead - $1,500 Sign On Bonus After Three Months
Legacy Development —Florence, KY
- $55,000 - $75,000 a year
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Lead Machine Adjuster
Novolex —Walton, KY
- From $28 an hour
- Full-time
- Writing skills
- Basic math
- Mid-level
- Health insurance
- Dental insurance
13d
Evening Shift Team Leader
PREMIUM GUARD INCORPORATED —Hebron, KY
- $23.61 an hour
- Evening shift
- Ability to walk for extended periods
- English
- Mid-level
5d
Lead Tile Installer
Countertops & Cabinetry By Design —Mason, OH
- $20 - $30 an hour
- Full-time
- Carpentry
- Background check
- Management
- Health insurance
- Dental insurance
Quick Apply
1d
Lead Insulation Technician
R-Pro Insulation —Cincinnati, OH
- $20 - $25 an hour
- Management
- Construction site
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Key Team Leader
Dunhams Sports —Alexandria, KY
- Part-time
- Merchandising
- Mid-level
- Supervising experience
- Store discount
Sales Lead / Front Host — Modern Skincare Studio
GLO30 Voice of America —West Chester, OH
- $16 - $18 an hour
- Part-time
- Background check
- In-person
- Entry level
- Health insurance
- Employee discount
Quick Apply
10d
Lead Radiology Technologist — The Jewish Hospital
Mercy Health —Cincinnati, OH
- BLS Certification
- Mid-level
- Operating room
- Health savings account
- Disability insurance
Key Team Leader
Dunhams Sports —Harrison, OH
- Part-time
- Merchandising
- Mid-level
- Supervising experience
- Store discount
Lead Access Control and CCTV Technician
Next Level Technician —Cincinnati, OH
- $35 - $38 an hour
- Online Application
- Management
- 5 years
- Travel
- Health insurance
- Paid time off
Quick Apply
10d
Painting Crew Lead
Swanson’s Painting, LLC —Milford, OH
- $25 - $35 an hour
- Online Application
- Carpentry
- Background check
- Pass drug screening
- Paid holidays
- Paid time off
Quick Apply
Lead Software Engineer
Belcan —Cincinnati, OH
- $100,000 - $120,000 a year
- Mid-level
- Scripting
- In-person
- Paid holidays
- Health insurance
Quick Apply
13d
Supply Chain Leader, Color Materials, Americas
Sun Chemical —Cincinnati, OH
- PMP
- 8 years
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Lead DSP (Direct Support Professional)
TruCare Provider Services —Cincinnati, OH
- From $18 an hour
- Full-time
- Background check
- 18 years or older
- Caregiving
- Flexible schedule
Quick Apply
In-Home Sales Representative — Pre-Set Leads, Uncapped Commission ($110K-200K+ OTE)
EVOLVE Egress & Exteriors —Cincinnati, OH
- $110,000 - $200,000 a year
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Travel reimbursement
- Paid training
Quick Apply
4h
Journeyman Plumbing Project Lead - Cincinnati
Thomas & Galbraith —Fairfield, OH
- $30 - $50 an hour
- Full-time
- Mid-level
- 3 years
- Driver's License
- Wellness program
- Paid jury duty

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customer experience leader jobs near crestview hills, ky

Customer Solutions Lead

Perfetti Van Melle -
Erlanger, KY

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Job Details

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Managing teams in a customer support role
Team leadership
Coaching
Business analysis
Metrics Reporting
Frontline customer support management
Managing clients in a customer support role
Team development
Key Performance Indicators
Leading team collaboration initiatives
Financial acumen

Full Job Description

OVERVIEW

Perfetti Van Melle (makers of Mentos and Airheads!) is one of the world's largest manufacturers and distributors of confectionery and chewing gum with global brands that are being enjoyed in more than 150 countries worldwide. We’re currently seeking a passionate and enthusiastic Customer Solutions Lead to join our Supply Chain team.

WHAT YOU WILL DO

The Customer Solutions Lead is responsible for overseeing the day to day activities for their assigned team of analysts dedicated to a specific customer channel in order to enhance partnerships within the customer base and improve Customer Service Metrics. This role will be responsible for developing new policies or procedures to improve the quality of service provided while ensuring existing policies and procedures reflect current ways of working.

Additional responsibilities include:

Coordinate with other departments to ensure that customer service issues are resolved quickly and efficiently
Organize and conduct training sessions for new employees on department policies and procedures as outlined in the team member onboarding guide
Maintain and communicate service metrics to leadership team, and make recommendations for improvement where needed
Recommend and implement process improvement ideas to increase efficiency and effectiveness of assigned team
Establish goals, plans and assignments for each team member to complete annually and reviewed during monthly 1:1 meetings
Managed assigned book of customers with high quality customer service

WHAT WE NEED FROM YOU

Minimum 2+ years experience of Customer Solutions or related role.
Strong SAP experience required, S/4HANA experience strongly preferred
Demonstrated leadership skills with the ability to provide coaching and support to their teams while managing their own book of customer accounts.
Effective communication, written, verbal, and interpersonal with both internal and external stakeholders.
Strong problem solving skills with the ability to resolve customer issues quickly while also motivating their team to provide excellent service at all times.
Solid understanding of customer service processes in FMCG Retail and Wholesale space.
Ability to enhance partnerships with customers to enable business growth.
Good business and financial acumen.
Development and analysis of process/business scorecards to leverage data and KPIs to drive business improvements.
Ability to travel up to 10% of the time to interact with key customers.

WHAT WE OFFER

At Perfetti Van Melle, we have a core value of Care For Our People and we are proud to offer benefit programs that support our team members' goals and well-being including:

PTO package including vacation, sick, personal, and pay it forward time off
13 paid holidays
Annual Bonus potential and merit-based increases
Modest monthly candy allotment (Airheads, Airheads Xtremes, and Mentos)
Medical, Dental and Vision coverage with low premiums and incentives
HSA or FSA options
401k with Company Match up to 8%, ranking in the top 1% of the country
Well-being subsidy up to $500 Annually
Maternity & Paternity leave options
Life & AD&D insurance
Short-Term and Long-Term Disability
Sam's Club or Costco annual membership reimbursement
Tuition Reimbursement Program
Service Awards

Join a 2024 NKY Best Workplace by applying today!

Perfetti Van Melle, USA is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Apply Now

Refine Your Search

customer experience leader jobs in crestview hills, ky

Customer Solutions Lead

Lead Bath Installer

Lead Residential Electrician

LEADS PROVIDED - Real Estate Agent

Experienced Seamless Gutter Installer Crew Lead - $1,500 Sign On Bonus After Three Months

Lead Machine Adjuster

Evening Shift Team Leader

Lead Tile Installer

Lead Insulation Technician

Key Team Leader

Sales Lead / Front Host — Modern Skincare Studio

Lead Radiology Technologist — The Jewish Hospital

Key Team Leader

Lead Access Control and CCTV Technician

Painting Crew Lead

Lead Software Engineer

Supply Chain Leader, Color Materials, Americas

Lead DSP (Direct Support Professional)

In-Home Sales Representative — Pre-Set Leads, Uncapped Commission ($110K-200K+ OTE)

Journeyman Plumbing Project Lead - Cincinnati

I want to receive the latest job alert for customer experience leader in crestview hills, ky

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