Top 122 Collection agent Jobs in Crofton Md

Loan Servicing and Collections Manager
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Data Collection Consultant
Guidehouse —Washington, DC
- $113,000 - $188,000 a year
- Microsoft Excel
- 5 years
- Fair chance
- Health savings account
- Paid holidays
Collections and Accounts Receivable Clerk
Atlantic Lighting & Irrigation, Inc —Gambrills, MD
- $19 - $24 an hour
- Full-time
- Background check
- Office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Data Collection Representative
RDSolutions —Glen Burnie, MD
- Part-time
- 18 years or older
- Clean driving record
- No experience needed
- Mileage reimbursement
- 401(k) matching
2d
Credit and Collection Analyst
Saval Foodservice —Elkridge, MD
- $30 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Travel reimbursement
- Health insurance
Legal Billing & Collections Specialist
GROSSMAN YOUNG & HAMMOND LLC —Silver Spring, MD
- $65,000 - $100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- QuickBooks
- Senior level
- Health insurance
- Paid time off
Quick Apply
Data Collection Specialist
Communication Technology Services (CTS) —Washington, DC
- Weekends as needed
- Clean driving record
- Travel
- Organizational skills
20h
Collections Specialist
FTS Inc —Bethesda, MD
- From $26 an hour
- Contract
- ERP systems
- Mid-level
- Finance
Quick Apply
SAP Resource Related Billing (RRB) and Collections SME
Accenture Federal Services —Washington, DC
- $108,400 - $243,100 a year
- Remote
- Mid-level
- US work authorization
- Military encouraged
13d
Collections Specialist
Greenberg Traurig —Washington, DC
- $40.15 - $43.59 an hour
- Overtime
- Microsoft Excel
- Research
- Mid-level
- Health savings account
- Disability insurance
Library Technician (Collections) CS-06
DC Public Library —Washington, DC
- $46,437 - $60,999 a year
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Office
- Life insurance
- Retirement plan
8d
Account Receivable Collection Specialist
SERVPRO of Howard County —Elkridge, MD
- $18 - $22 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Dental insurance
Quick Apply
Digital Collections Coordinator
US Library of Congress —Washington, DC
- $102,415 - $133,142 a year
- Online Application
- Writing skills
- Pass drug screening
- Mid-level
14d
Multi-Discipline Collection Manager, Senior
Booz Allen Hamilton —Fort Meade, MD
- $77,600 - $176,000 a year
- Full-time
- Office
- Master's degree
- Analysis skills
- Health insurance
- Flexible spending account
1d
Collections Manager (All Levels)
Fuse Engineering LLC —Annapolis Junction, MD
- Research
- Mid-level
- Databases
Program Specialist II (Archaeology Laboratory & Collections Manager)
Anne Arundel County – Planning and Zoning Department —Anne Arundel County, MD
- Full-time
- Mid-level
- Office
- Master's degree
- Health insurance
- Dental insurance
6d
Part-Time Doorstep Trash Collection Specialist - Nights
Valet Living LLC —Crofton, MD
- $21 - $23 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
4d
Client Billing & Collections Specialist
Element Fleet Management —Baltimore, MD
- $49,100 - $67,540 a year
- Email
- Background check
- Mid-level
- Office
- Paid time off
Blood Collection Staff – Customer Service
American Red Cross —Baltimore, MD
- From $18.97 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
Part-Time Doorstep Trash Collection Specialist - Days - Pickup Truck Required
Valet Living LLC —Bowie, MD
- $23 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
4d

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Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION -
Washington, DC

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Operational analysis
Staff supervision
Team supervision
Finance
Spreadsheets
Regulatory compliance
Industry knowledge of banking risk management
Team development
Documentation tools
Bachelor's degree
Process improvement planning
Portfolio risk management
Process management

Full Job Description

Position Summary

The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.

Primary Duties & Responsibilities

People Leadership & Performance Management

Provide direct supervision, coaching, and performance management for assigned staff.
Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
Conduct regular check-ins, performance evaluations, and development planning.
Support onboarding, cross-training, and coverage planning to ensure continuity of operations.

Loan Servicing Oversight

Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.

Collections & Recovery Management

Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.

Compliance, Risk & Audit Readiness

Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.

Reporting & Portfolio Monitoring

Review and analyze servicing, delinquency, collections, and recovery metrics.
Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
Use data to identify trends, staffing needs, and opportunities for process improvement.

Process Improvement & Collaboration

Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
Support implementation of policy, procedure, or system updates impacting servicing and collections operations.

Position Requirements Required:

Bachelor’s degree or equivalent experience preferred.
Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
Prior experience managing employees or teams.
Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
Demonstrated understanding of FDCPA and other applicable regulatory requirements.
Ability to analyze operational data, manage risk, and support process improvements.
Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.

Preferred:

Credit union or banking experience.
Experience overseeing both loan servicing and collections functions.
Exposure to post charge-off recovery, legal collections, or vendor management.

Interpersonal Skills

Strong leadership and coaching skills.
Ability to communicate clearly and professionally, including during difficult conversations.
High level of discretion, judgment, and accountability when handling sensitive information.
Ability to work collaboratively across departments.

Work Environment

This position is in person based on operational need. This role may transition into hybrid upon operational flexibility. This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Washington, DC 20210

Quick Apply

Refine Your Search

collection agent jobs in crofton md

Loan Servicing and Collections Manager

Data Collection Consultant

Collections and Accounts Receivable Clerk

Data Collection Representative

Credit and Collection Analyst

Legal Billing & Collections Specialist

Data Collection Specialist

Collections Specialist

SAP Resource Related Billing (RRB) and Collections SME

Collections Specialist

Library Technician (Collections) CS-06

Account Receivable Collection Specialist

Digital Collections Coordinator

Multi-Discipline Collection Manager, Senior

Collections Manager (All Levels)

Program Specialist II (Archaeology Laboratory & Collections Manager)

Part-Time Doorstep Trash Collection Specialist - Nights

Client Billing & Collections Specialist

Blood Collection Staff – Customer Service

Part-Time Doorstep Trash Collection Specialist - Days - Pickup Truck Required

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