Top 16 Quality analyst Jobs in Crowley Tx

Analyst, Contact Center - Quality Strategy
American Airlines —Fort Worth, TX
- Microsoft Excel
- Sales
- Mid-level
- Health insurance
- Dental insurance
6d
Compliance Quality Control Analyst II
First Command Financial Services, Inc. —Fort Worth, TX
- Hybrid work
- Writing skills
- Public speaking
- Mid-level
6d
Senior Software Quality Analyst
EnumSys Technology —Fort Worth, TX
- Writing skills
- Office
- SQL
Senior Quality Control Analyst & Investigator
Smith & Nephew —Fort Worth, TX
- Full-time
- Hybrid work
- 8 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays
Quality Analyst (Level 2)
Lockheed Martin Corporation —Fort Worth, TX
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid jury duty
- Paid holidays
Quality Assurance (QA) Analyst
University of North Texas - Health Science Center —Fort Worth, TX
- Full-time
- Mid-level
- University
- Bachelor's degree
13d
Quality & Regulatory Affairs Analyst
University of Texas at Arlington —Arlington, TX
- Overtime
- Hybrid work
- 5 years
- Mid-level
- Office
- Health insurance
- Paid time off
Quality Control Analyst
The Sunrider Corporation —Midlothian, TX
- $20.00 - $22.50 an hour
- Word processing
- Computer literacy
- Mid-level
Quick Apply
Quality Analyst
Lockheed Martin Corporation —Grand Prairie, TX
- Full-time
- Mid-level
- 3 years
- Master's degree
- Paid jury duty
- Paid holidays
Quality Assurance Inspector / Analyst
ANDRITZ AG —Arlington, TX
- Mid-level
- Office
- 3 years
Quality Analyst Asc
Lockheed Martin Corporation —Grand Prairie, TX
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Paid jury duty
- Paid holidays
7d

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Data Analyst - II
FCC Finance, LLC —Plano, TX
The position also helps translate analytical findings into clear recommendations, maintain technical documentation, and collaborate with cross-functional teams…
$85,000 - $100,000 a year
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3d
Compliance Quality Control Analyst II
First Command Financial Services, Inc. —Fort Worth, TX
Assist with the data collection processes for the annual OCC MLR filing, or for various risk assessments (BSA/AML and OFAC, Deposit and Lending, Fair Lending,…
6d

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Quality Control Analyst - 3rd Shift
Nesco Resource, LLC —Delaware, OH
Typically requires a bachelor's degree. Performs various scientific analyses to evaluate the quality of raw materials, in-process materials, and finished goods…
$26.00 - $26.50 an hour
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1d
Analyst, Quality Audit Control II
CVS Health —Columbus, OH
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
$21.10 - $49.08 an hour
2d

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Analyst, Contact Center - Quality Strategy

American Airlines -
Fort Worth, TX

Apply Now

Job Details

6 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

Vendor relationship building
Data-driven problem-solving

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Customer Experience Team within the Global Reservations Division.
Responsible for identifying opportunities to improve operations and customer experience by leveraging new agent and customer facing technology. Support project team (s) through all phases of Reservations projects related to technology in the contact centers (e.g. IVR, CTI, agent desktop application, business intelligence tools), including requirements definition, business case development, planning, implementation and post implementation analysis.
Partner with Citi stakeholders and internal product teams to support the AAdvantage CashTM program, ensuring alignment with servicing, quality standards, and overall customer experience objectives.
Monitor and analyze Citi referral performance, customer interactions, and operational data to identify trends, uncover insights, and drive continuous process improvements.
Collaborate with Co-Brand partners to support the development, launch, and optimization of new initiatives and engagement strategies that increase program participation and effectiveness.

What you'll do

Coordinates with various business departments to receive and validate key model assumptions; defend and justify assumptions to assist in moving project from planning to approval
Prepares and presents business justification for senior management and board of directors explaining project expenses and associated value
Organizes and coordinates with vendor and internal constituencies for visits to locations for discovery sessions
Partners with IT and the business to communicate needs, business goals and requirements, and timelines to drive projects to completion
Provides direction to Reservations operational managers and directors to discuss impact to the operation and help to plan change management strategy accordingly
Conducts statistical and trend analyses to quantitatively measure the effects of each project on Reservations call metrics and business P&L
Conducts project meetings; complete project tracking/ analysis reports; report to management and business owners regarding project progress, issues, and risks
Assists with oversight of vendors, as required; track and review vendor deliverables
Identifies barriers/ solutions requiring management intervention
Monitors industry technology developments

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree in a related field or equivalent experience/training
3 years in related work experience
Demonstrated strong analytical skills, with at least 2 years’ work experience in an analytical role

Preferred Qualifications- Education & Prior Job Experience

Advanced degree
Reservations experience with knowledge of AACoRN & WebRef
Experience with driving revenue through sales initiatives and behaviors
Ability to evaluate and re-design business processes
Highly organized
Experience in preparing summary presentations for Sr. Management

Skills, Licenses & Certifications

Advanced modeling skills, including the ability to logically structure analytical framework
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Access, etc.
Knowledge of advanced modeling skills, including the ability to logically structure analytical framework
Strong analytical, quantitative knowledge
Skilled in modeling skills, including the ability to logically structure analytical framework
Ability to deliver accurate work in a multiple deadline environment
Ability to be adaptable and flexible in the use of analytical approaches
Ability to be logical and pro-active approach to problem solving
Ability to deliver accurate work in a multiple deadline environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

quality analyst jobs in crowley tx

Analyst, Contact Center - Quality Strategy

Compliance Quality Control Analyst II

Senior Software Quality Analyst

Senior Quality Control Analyst & Investigator

Quality Analyst (Level 2)

Quality Assurance (QA) Analyst

Quality & Regulatory Affairs Analyst

Quality Control Analyst

Quality Analyst

Quality Assurance Inspector / Analyst

Quality Analyst Asc