Top 22 Hvac lead technician Jobs in Crown Point, In

Office/CSR Manager – Heating & Cooling
Confidential —Merrillville, IN
- $45,000 - $65,000 a year
- Full-time
- Google Workspace
- Microsoft Excel
- Customer service
- Paid holidays
- Health insurance
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HVAC Refrigeration Service Technician
Nextech —Merrillville, IN
- $25 - $45 an hour
- Full-time
- Entry level
HVAC Refrigeration Service Technician
Nextech —Valparaiso, IN
- $25 - $45 an hour
- Full-time
- Entry level
Service Manager
TR MILLER HEATING AND COOLING —Tinley Park, IL
- $80,000 - $90,000 a year
- Monday to Friday
- Background check
- Clean driving record
- Management
- Paid holidays
- Disability insurance
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5d
HVAC Lead Technician
One Hour Air Conditioning and Heating of San Antonio —Hazel Crest, IL
- $35 - $50 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Employee discount
- Opportunities for advancement
12d
HVAC Lead Technician
One Hour Heating & Air Conditioning of Calumet City, IL —Hazel Crest, IL
- $35 - $50 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Employee discount
- Opportunities for advancement
Quick Apply
Apartment Maintenance Technician I
Redwood Living Inc —Merrillville, IN
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
Quick Apply
3d
HVAC Install Supervisor
Illiana Heating & Air Conditioning —Cedar Lake, IN
- Full-time
- Clean driving record
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Lead HVAC Mechanic
Purdue University —Hammond, IN
- $28 - $30 an hour
- Monday to Friday
- Background check
- Mechanic experience
- 5 years
- Paid parental leave
- Health savings account
Maintenance Engineer III
Northwest Health - Porter —Valparaiso, IN
- Weekends as needed
- Hospital
- Driver's License
- Mentoring
Quick Apply
Sr. Controls Technician
PremiStar - South —Frankfort, IL
- $59.50 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
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HVAC Service Manager
Abstrakt Marketing Group LLC —Frankfort, IL
- $155,000 a year
- Full-time
- Clean driving record
- 5 years
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
3d
Shop Foreman
United Rentals, Inc. —Glenwood, IL
- $35.20 - $52.75 an hour
- Full-time
- Customer service
- 5 years
- Local
- Paid parental leave
- Health insurance
Service Manager
PremiStar - South —Frankfort, IL
- Weekends as needed
- Clean driving record
- Office
- High school diploma or GED
Quick Apply
Lead Heating, Ventilation, and Air Conditioning Installer
CRD Mechanical LLC —DeMotte, IN
- $25 - $40 an hour
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Fuel card
- Paid time off
Quick Apply
8d
Automotive Technician / Mechanic
All Tune Lynwood-6149 —Lynwood, IL
- $20 - $30 an hour
- Weekends as needed
- ASE Certification
- 18 years or older
- Clean driving record
- Opportunities for advancement
Quick Apply

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hvac lead technician jobs near crown point, in

Office/CSR Manager – Heating & Cooling

Confidential
Merrillville, IN

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Job Details

Full-time
$45,000 - $65,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Life insurance
Referral program

Qualifications

Phone communication
Customer service
Microsoft Office
Computer skills
Office management

Full Job Description

A fast-growing residential heating and cooling company in Northwest Indiana is looking for a dependable, organized, and motivated Office/CSR Manager.

This is a hands-on position responsible for customer communication, scheduling, dispatch coordination, customer follow-up, and keeping daily office operations organized.

The right person works with urgency, takes ownership, follows responsibilities through to completion, and stays calm when schedules and priorities change.

WHAT WE ARE LOOKING FOR

We are looking for someone with strong office-based customer service and phone experience, excellent organization, and strong follow-through.

You should be comfortable with:

Phone communication (volume based on time of year/weather)
Scheduling & Customer follow-up
Detailed notes & Task tracking
CRM & Scheduling software
Google Suite & Microsoft Office (Excel, Word, Ext...)

You should be comfortable managing multiple priorities, keeping accurate notes, and staying organized throughout the day.

Bookkeeping, payroll, and company marketing are handled separately and are not responsibilities of this position.

CUSTOMER SERVICE

Answer incoming calls, texts, voicemails, and emails promptly and professionally.
Schedule service calls, tune-ups, estimates, maintenance visits, and installations.
Clearly explain appointment windows, service fees, memberships, available specials, and next steps.
Handle customer questions and concerns calmly and professionally.
Follow up after completed jobs to confirm satisfaction and request reviews from happy customers.
Make sure customer requests and open concerns are properly handled.

SCHEDULING AND DISPATCH

Manage the daily schedule using field-service management software.
Keep the dispatch board accurate, organized, and productive throughout the day.
Communicate with technicians, installers, customers, and ownership as the schedule changes.
Watch for emergencies, callbacks, cancellations, open time, delays, and priority changes.
Match the appropriate technician with each job based on location, availability, and job type.
Make sure jobs have accurate customer information, addresses, notes, and appointment details.
Review upcoming schedules and identify problems before they affect the day.

CUSTOMER FOLLOW-UP

Follow up on unsold estimates, recommended repairs, replacement opportunities, and unfinished scheduling needs.
Contact past customers, previous inquiries, and company-provided leads regarding relevant seasonal tune-up specials and service opportunities.
Contact customers who are due for maintenance or have not scheduled recommended work.
Help customers choose an appointment time and take the next appropriate step.
Explain maintenance membership benefits and assist with scheduling, enrollment, and renewals.
Track follow-up activity so customers and opportunities are not forgotten.

The goal is to build customer relationships, provide helpful service options, and consistently follow up with interested customers.

OFFICE OPERATIONS

Review completed jobs for notes, photos, invoices, payments, recommendations, and required follow-up.
Identify missing information and work with the appropriate team member to have it corrected.
Keep customer records, job information, office checklists, and open-task lists organized.
Monitor incomplete or unpaid invoices and complete routine customer follow-up when assigned.
Coordinate permits, parts, materials, warranties, or office supplies when needed.
Track maintenance membership visits and seasonal scheduling.
Make sure estimates, callbacks, customer concerns, and assigned tasks do not fall through the cracks.
Provide ownership with clear updates regarding scheduling issues, customer concerns, and high-priority items.

TEAM COORDINATION

Maintain clear communication between the office, field team, installers, and ownership.
Coordinate with other office team members who assist with phone coverage and selected administrative responsibilities.
Clearly coordinate shared responsibilities so work is not missed or duplicated.
Professionally follow up with team members when job notes, information, or assigned tasks are incomplete.
Identify recurring office or scheduling problems and bring practical solutions to ownership.

TRAINING AND SUPPORT

Training and support include:

Step-by-step standard operating procedures
Written office guides and checklists
Training videos
Call scripts and customer-service guidelines
CRM training
Scheduling and dispatch procedures
HVAC terminology and basic service-operation training
Direct training and ongoing support from ownership and the existing office team

WHAT WE ARE LOOKING FOR

Strong phone and customer-service skills
Excellent organization and follow-through
Ability to work quickly without sacrificing accuracy
Confidence managing a busy and changing schedule
Comfortable asking customers to schedule appropriate services
Able to prioritize responsibilities without constant supervision
Reliable, punctual, and accountable
Calm and professional during stressful situations
Comfortable coordinating responsibilities and following up on incomplete work
Strong computer, email, text, and scheduling-software skills
Willing to learn basic HVAC terminology and service operations

PREFERRED EXPERIENCE

Office management, dispatching, scheduling, or lead customer-service experience
Experience in HVAC, plumbing, electrical, construction, roofing, or another home-service trade
Experience with ServiceTitan, Jobber, Housecall Pro, or similar field-service software
Experience with customer follow-up, estimate follow-up, appointment setting, or membership scheduling
Experience coordinating technicians or other field employees

WORK SCHEDULE AND LOCATION

Full-time, year-round position
Daytime weekday schedule
Primarily an in-office position in Northwest Indiana
After training and once fully established in the role, limited work-from-home flexibility may occasionally be available during slower periods based on business needs and ownership approval

BENEFITS

Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Paid holidays
Employee discount
Referral program
Performance-based bonus opportunities
Training and opportunities for advancement

IDEAL CANDIDATE

The ideal candidate takes ownership of the office, keeps the schedule organized, communicates clearly, and completes responsibilities without repeated reminders.

They are comfortable working with customers, coordinating the field team, following up on service opportunities, and making sure important tasks are completed accurately and on time.

Pay: $45,000.00 - $65,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

hvac lead technician jobs in crown point, in

Office/CSR Manager – Heating & Cooling

HVAC Refrigeration Service Technician

HVAC Refrigeration Service Technician

Service Manager

HVAC Lead Technician

HVAC Lead Technician

Apartment Maintenance Technician I

HVAC Install Supervisor

Lead HVAC Mechanic

Maintenance Engineer III

Sr. Controls Technician

HVAC Service Manager

Shop Foreman

Service Manager

Lead Heating, Ventilation, and Air Conditioning Installer

Automotive Technician / Mechanic

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