Sales Consultant
If you enjoy talking with people and helping customers make confident decisions, this role is for you.
About Digital at Heart
Digital at Heart is a locally-owned electronics store in downtown Culpeper specializing in sales and service of phones, tablets, computers, and game consoles. We’re dedicated to solving people's technology problems and providing outstanding service.
As a sales consultant you will be the person who sets the tone, asks the right questions, and helps customers choose repairs, upgrades, and accessories by explaining options clearly and educating customers on the best solution.
About the Position
This role is a combination of sales and customer service. Customers come to us because they are having problems with their tech and they trust us to help them find the best solution. It will be your job to provide “educational sales” by talking with each customer to help them find the best option for their situation, whether that’s a repair on their current device or purchasing a replacement device. The close happens naturally because the customer understands what they’re choosing.
We’re looking for someone who is friendly, can stay patient even when questions appear basic, and enjoys helping people when they’re frustrated. You’ll work alongside a team who enjoys creative problem solving and doing things the right way. Most days are filled with conversations from phone calls, messages, walk-ins, and follow-ups.
Job Responsibilities
- Answer incoming phone calls and messages and help customers by providing solutions
- Greet walk-in customers and guide them through repair and purchase decisions
- Ask smart questions to uncover what the customer actually needs
- Create accurate tickets for repairs and sales
- Recommend solutions such as screen protectors, cases, chargers, device upgrades, and replacement options
- Reach out to and follow up with potential leads
- Follow up with customers post sale
- Handle upset customers by understanding why they are upset and finding a real solution
- Track and manage inventory
- Create and update online sales listings
Qualifications
- Prior sales experience
- Enjoy speaking with people on the phone and in person
- Strong attention to detail
- Friendly, professional communication skills, both in writing and in person
Schedule
- 40 hours per week: Monday through Friday 10am–6pm with occasional Saturday shifts 10am–2pm. If you work on a Saturday you will be given a half-day off during the week.
Pay
$15 per hour base pay plus commission on device and accessory sales. There is no cap on commission potential. Team members who consistently meet goals can expect to earn an additional $2 to $5 per hour. We are a small company with big plans to grow and you can be part that growth with potential for moving into roles with more responsibility in the future.
Benefits
- Opportunities for growth as the company grows
- Employee discounts on repairs and accessories
Pay: $15.00 - $20.00 per hour
Work Location: In person
