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Shift Lead

Whistle Express Car Wash -
Cumming, GA

Apply Now

Job Details

Full-time
5 days ago

Qualifications

Monitoring machines
Retail customer service procedures
Team member evaluation
Promoting products
Managing teams in a customer support role
Store closing procedures
Store opening procedures
Shift management
Answering guest questions
Performance feedback (performance evaluation method)
Mid-level
Incident Escalation
Cross-selling
Customer engagement
Car wash
Leading team collaboration initiatives
Product quality assurance
Visual inspection for quality control
Safety standard operating procedures
Escalation handling
Task assignment
Delegation
Continuous process improvement (CPI)

Full Job Description

As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.

As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.

Key Responsibilities:

Customer Engagement

Greet customers as they arrive and provide a positive, friendly experience.
Answer customer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to drive engagement and sales.
Educate new customers on the variety of wash packages and services available.
Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.

Operations & Safety

Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment during operations, identifying and reporting any malfunctions or issues.
Follow and enforce all safety protocols to protect customers, team members, and equipment.
Assist team members in resolving operational issues quickly to keep the site running efficiently.

Team Leadership

Serve as a key holder and perform opening and closing procedures accurately and on time.
Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
Delegate tasks to team members to ensure smooth site operations throughout the shift.
Monitor team performance and provide guidance or feedback as needed to keep operations on track.
Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.

Attention to Detail

Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
Report any equipment or operational issues that could affect wash quality.
Provide feedback or guidance to team members to help maintain consistent wash quality.
Continuously look for ways to improve processes to exceed customer expectations.

#LI-DNI

Base Pay Range

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.

Apply Now

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