Top 952 Lead manager Jobs in Cypress, Tx

Customer Service Lead
Southend Pharmacy —Houston, TX
- $31 - $36 an hour
- Full-time
- Spanish
- HIPAA
- English
- Health insurance
- Dental insurance
Quick Apply
7d
Lead Leadership Development Specialist
CDM Smith —Houston, TX
- $107,037 - $187,304 a year
- Hybrid work
- Background check
- 8 years
- Continuous improvement
13d
(USA) Merchandising Lead
Sam's Club —Houston, TX
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
9d
BH Case Management Team Lead
Harris Health —Houston, TX
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- LMFT
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Product Operations Lead | La Centerra Cinco Ranch
Lululemon —Katy, TX
- $22.50 - $27.89 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Facility Operations Leader
Life Time —Cypress, TX
- Full-time
- Military
- Mid-level
- High school diploma or GED
5d
HR Investigations and Employee Relations Lead
Texas Petroleum Group —Houston, TX
- Analysis skills
- Travel
- Mentoring
Quick Apply
13d
Warehouse Shipping Lead (Contractor, Admin/Computer Focused)
Sungrow USA Corporation —Houston, TX
- $60,000 - $75,000 a year
- Contract
- Mid-level
- High school diploma or GED
- Mentoring
Quick Apply
Team Lead | Katy Mills
Primark —Katy, TX
- $25 - $28 an hour
- Online Application
- Writing skills
- Merchandising
- English
9d
Lead Supervisor I
Coach —Katy, TX
- $16.00 - $24.75 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Mentoring
- Commuter assistance
- Paid parental leave
Warehouse Admin Lead (Admin/Computer Experience required)
Sungrow USA Corporation —Houston, TX
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
Quick Apply
Beauty Team Leader - Katy, TX
Target —Katy, TX
- $22.00 - $37.40 an hour
- Weekends as needed
- 18 years or older
- Inventory management
- Merchandising
- Paid holidays
- Disability insurance
7h
Warehouse Lead
Grundfos —Brookshire, TX
- $23 - $30 an hour
- Microsoft Word
- 6 years
- English
- Paid holidays
- Paid time off
5d
Business Analyst & Operations Lead
Hewlett Packard Enterprise —Spring, TX
- $85,600 - $163,000 a year
- Full-time
- 6 years
- Salesforce
- Office
Merchandising Lead
Sam's Club —Houston, TX
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
13d
General Merchandise Team Leader, Tomball, TX
Target —Tomball, TX
- $22.00 - $37.40 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
7h
CONTRACT Product Operations Lead | Market Street, The Woodlands
Lululemon —The Woodlands, TX
- $22.50 - $27.89 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
13d
District Leader-maurices (Houston, TX area)
maurices —Cypress, TX
- Full-time
- Inventory management
- Merchandising
- Analysis skills
- Health savings account
- Paid holidays
9d
Sr. Provider Relations Lead, Houston
SCAN Health Plan —Houston, TX
- $80,300 - $138,330 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Presentation skills
- Wellness program
- Paid holidays
Quick Apply
1d
TEAM LEAD
Lalaland Support Center LLC —Cypress, TX
- Weekends as needed
- Mid-level
- Ability to stand for extended periods
- Leadership
- Health insurance
- Dental insurance
Quick Apply
9d

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lead manager jobs near cypress, tx

Customer Service Lead

Southend Pharmacy -
Houston, TX

Quick Apply

Job Details

Full-time
$31 - $36 an hour
7 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Google Sheets
Google Docs
Google Drive
Team supervision
Managing teams in a customer support role
Phone communication
Workflow management (operations management method)
Conflict de-escalation
High school diploma or GED
Supervising experience
Leading team collaboration initiatives
Computer skills
Telephone systems
Gmail
Call center management
Google Calendar
Stripe payment processing

Full Job Description

About Southend Pharmacy
Southend Pharmacy is a modern 503A compounding pharmacy built on clinical precision, operational clarity, and a human-first approach. Licensed in 35+ states and focused on longevity-aligned therapeutics, we support providers and their patients with precision in compounding and transparent processes. Southend Pharmacy operates at the intersection of innovation, ambition, and clinical excellence—blending precision, clarity, and compassionate support to help providers deliver patient-centered, clinically guided care across every step of the treatment journey.

Work Schedule

Regular schedule is Monday – Friday, 10:30am to 7:00pm. During the initial training period, expected to last approximately 6 to 8 weeks, the employee will work Monday - Friday, 9:00 am to 5:30 pm, before transitioning to the regular schedule.

Customer Service Lead (On-site)

The Customer Service Lead provides day-to-day operational leadership and real-time support to Customer Service Representatives (CSRs) while helping ensure exceptional service to customers. This position serves as a first point of escalation for complex customer concerns and provides guidance to CSRs regarding policies, procedures, systems, products, and established workflows.

Key Responsibilities:

Provide day-to-day operational leadership and real-time support to Customer Service Representatives.
Monitor daily call, chat, email, and ticket queues to support timely response and resolution.
Monitor agent availability, adherence, workload, and service conditions throughout the shift and communicate coverage concerns to Customer Service leadership.
Help redistribute work when customer volume, staffing, or service levels require operational adjustments.
Provide real-time assistance to CSRs regarding customer inquiries, systems, products, policies, procedures, and established workflows.
Support achievement of department performance goals, including service level, average speed of answer, abandonment rate, ticket response times, productivity, quality, and customer experience measures.
Handle customer contacts as needed to sThe Customer Service Lead supports daily queue management, service-level performance, quality monitoring, training, coaching, onboarding, and process improvement initiatives. Working closely with Customer Service leadership, Pharmacy Operations, Quality Assurance, and other internal departments, the Lead helps identify and resolve operational barriers, customer experience concerns, and workflow issues while ensuring compliance with HIPAA, patient privacy requirements, and company policies.
This position serves as a subject matter expert and working leader who is expected to provide hands-on support during periods of high volume, assist with complex customer interactions, reinforce department expectations, and help maintain consistent service and operational standards across phone, chat, email, and other customer communication channels.
Pharmacy Operations, pharmacists, technicians, Finance, Quality, Technology, or other departments as appropriate.
De-escalate challenging customer interactions while maintaining professionalism, empathy, and a customer-focused approach.
Ensure escalated cases are thoroughly documented within applicable systems.
Identify recurring customer issues and escalate trends, risks, or systemic concerns to Customer Service leadership.
Handle customer contacts when needed to support service levels, high volume periods, or complex cases.

Required Qualifications:

High school diploma or GED.
Minimum 2 - 4 years of experience working in a high-volume call center customer service role, in healthcare or pharmacy setting with in-office collaboration and team-based operations.
At least 2 years of experience in a team lead, supervisory or comparable leadership role.
Excellent verbal and written communication skills.
Strong conflict resolution skills, and strong interpersonal skills.
Working knowledge of Google Workspace (Docs, Sheets, Gmail, and Calendar) for communication, documentation, and workflow management.
Experience utilizing a cloud-based phone and contact center platform such as RingCentral for inbound/outbound customer interactions.
Experience with LifeFile, Intercom, Nexus, and Stripe or similar platforms used for customer interactions, case documentation, and workflow tracking.
Ability to navigate multiple systems simultaneously while maintaining accuracy and providing a high level of customer service.
Ability to multitask, prioritize competing demands, manage time effectively, and remain composed in a fast-paced environment.

Preferred Qualifications:

Associate or bachelor’s degree in healthcare administration, business, or related field.
Hold a current and valid Certified Pharmacy Technician (CPhT) license, issued by the Pharmacy Technician Certification Board (PTCB) or National Health career Association (NHA).
Experience in a 503B or 503A pharmacy setting.
Familiarity with HIPAA regulations and patient privacy standards.
Bilingual in English and Spanish is a plus.

Work Environment:

Requires prolonged periods of sitting and working at a computer workstation and occasional lifting to 20 pounds.

What We Offer

Full benefits package including medical, vision, dental, 401(k) with company match, PTO, Flex days, holidays, and more!

Southend Pharmacy does not provide employment visa sponsorship now or in the future. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Equal Opportunity Employer Statement
Southend Pharmacy is proud to be an Equal Opportunity Employer where we are committed to fostering a diverse and inclusive workplace. We are committed to cultivating a culture where all team members feel valued & respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other characteristics protected by applicable law.

If you have any questions or require immediate assistance or accommodations during the application or interview process, please contact us at [email protected].

Quick Apply

Refine Your Search

lead manager jobs in cypress, tx

Customer Service Lead

Lead Leadership Development Specialist

(USA) Merchandising Lead

BH Case Management Team Lead

Product Operations Lead | La Centerra Cinco Ranch

Facility Operations Leader

HR Investigations and Employee Relations Lead

Warehouse Shipping Lead (Contractor, Admin/Computer Focused)

Team Lead | Katy Mills

Lead Supervisor I

Warehouse Admin Lead (Admin/Computer Experience required)

Beauty Team Leader - Katy, TX

Warehouse Lead

Business Analyst & Operations Lead

Merchandising Lead

General Merchandise Team Leader, Tomball, TX

CONTRACT Product Operations Lead | Market Street, The Woodlands

District Leader-maurices (Houston, TX area)

Sr. Provider Relations Lead, Houston

TEAM LEAD

I want to receive the latest job alert for lead manager in cypress, tx

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