Top 157 Guest service agent Jobs in Cypress Ca

Operations Supervisor ("Supervisor/a de Operaciones")
Hotel Lulu, BW Premier Collection —Anaheim, CA
- $23 an hour
- Full-time
- Computer literacy
- Writing skills
- Basic math
- Health insurance
- Paid time off
Quick Apply
Guest Service Agent
Homewood Suites Long Beach Airport —Long Beach, CA
- From $25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent at Homewood Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $19 - $21 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Organizational skills
Quick Apply
Guest Service Agent
Sonesta —Anaheim, CA
- $24 - $25 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
13d
Guest Service Agents at Anaheim Resort Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $21.36 - $22.00 an hour
- Weekends as needed
- 18 years or older
- Organizational skills
- 1 year
Quick Apply
Guest Service Agent at Hyatt Place
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $19 - $20 an hour
- Part-time
- 18 years or older
- Hotel
- Ability to lift 50 pounds
Quick Apply
7d
Guest Service Agent
Hersha Hospitality Management, LP —Long Beach, CA
- $25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
Holiday Inn & Suites Anaheim —Anaheim, CA
- From $18.50 an hour
- Weekends as needed
- High school diploma or GED
- Ability to lift 25 pounds
- Entry level
- Wellness program
- Commuter assistance
Front Office Agent
Marriott International, Inc —Costa Mesa, CA
- $29.65 an hour
- Weekends as needed
- Hotel
- Fair chance
- Entry level
Front Desk Agent (Part-Time)
FAIRMONT —Long Beach, CA
- $28 an hour
- Overtime
- 1 year
- Entry level
Quick Apply
Front Desk Agent
FAIRMONT —Long Beach, CA
- $28 an hour
- Overtime
- 1 year
- Entry level
Quick Apply
Guest Service Agent- Part Time
Desert Palms Hotel & Suites —Anaheim, CA
- $18 - $19 an hour
- Part-time
- High school diploma or GED
- US work authorization
- In-person
- Flexible schedule
Quick Apply
1d
Front Desk Agent
The Westin Anaheim Resort —Anaheim, CA
- $25.78 - $26.78 an hour
- Part-time
- Spanish
- Ability to walk for extended periods
- Word processing
Quick Apply
Front Desk Agent (Part-Time)
Good Nite Inn —Buena Park, CA
- From $17.50 an hour
- Part-time
- Bilingual
- Background check
- High school diploma or GED
- Employee discount
- Flexible schedule
Quick Apply
6d
Guest Service Agent
Brea Residence Inn by Marriott —Brea, CA
- $17.00 - $19.50 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
19h
Guest Service Agent
Stonebridge Hospitality Associates, LLC —Garden Grove, CA
- $18 - $19 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Front desk
- Disability insurance
- Health insurance
Quick Apply
5d
Guest Service Agent - Conrad Los Angeles
Hilton —Los Angeles, CA
- $27.96 an hour
- Full-time
- Computer literacy
- Hotel
- Accounting
- Employee stock purchase plan
- Health insurance
20h
Guest Service Agent - Hilton Irvine Orange County Airport
Hilton —Irvine, CA
- $21.60 - $27.00 an hour
- Full-time
- Hotel
- Entry level
20h
Front Desk Agent
Lodging Dynamics —Anaheim, CA
- $18 - $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Wellness program
- Health insurance
Quick Apply
Hotel Front Desk Agent $23 Per Hour
Commerce Casino —Commerce, CA
- $23 an hour
- Full-time
- Writing skills
- No high school diploma
- English
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for guest service agent in cypress ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service agent jobs near cypress ca

Guest Service Agent jobs in Anaheim, CA

Guest Service Agent jobs in Long Beach, CA

Front Desk Agent jobs in Long Beach, CA

Guest Service Agent jobs in Los Angeles, CA

Front Desk Agent jobs in Anaheim, CA

Guest Service Agent jobs in Irvine, CA

Remote Work From Home Health Insurance Agent jobs in Texas

Veteran Service Officer jobs in Minnesota

Postal Service Truck jobs in California

Guest Service Agent jobs in Mason, OH

Bottle Service jobs in Miami Beach, FL

Guest Service Agent jobs in Washington, DC

Guest Service Agent jobs in San Diego, CA

Guest Service Agent jobs in Half Moon Bay, CA

Ramp Agent jobs in Jacksonville, FL

Guest Service Agent jobs in North Redington Beach, FL

Guest Service Agent jobs in Greenville, SC

Travel Agent jobs in Orange County, CA

Guest Experience Manager jobs in New York, NY

Customer Service Representative jobs in Knoxville, TN

Operations Supervisor ("Supervisor/a de Operaciones")

Hotel Lulu, BW Premier Collection -
Anaheim, CA

Quick Apply

Job Details

Full-time
$23 an hour

Benefits

Health insurance
Paid time off

Qualifications

Labor law compliance
Computer operation
FMLA
Anti-discrimination law
Writing skills
Copy machines
Basic math
Windows
Microsoft Office
ADA compliance
Fax machines
Property management systems (PMS)
Dollies
Telephone systems
Multi-line phone systems
10 key typing
Faxing
POS systems
Equal Employment Opportunity (EEO)

Full Job Description

POSITION PURPOSE

To supervise the Hotel Operations by developing and implementing strategies and services which not only meet, but rather exceed the needs of guests, staff members and owners. This includes the role of resident expert on all required brand standards related to check-in and checkout procedures, front desk operations (both check-in/check-out and entertainment), sales and the general operations of hotel facilities. Daily supervision and direction of Front Desk Agents. This includes daily support of hotel operational areas as well, including Housekeeping (cleaning rooms, delivering supplies and linen), Maintenance, and Sales.

ESSENTIAL RESPONSIBILITIES

Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
Maximizes hotel revenues through up-sell program, 95% occupancy strategies parking revenues by ensuring proper ticket accountability and cash handling procedures.
Observe the front desk and Guest Services areas and ensure that all staff duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, guest requests are handled both courteously and professionally, guests are helped on a timely basis and the proper greetings are used, guests are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through. Brand guest service scores, guest comments (via third party sites, comments card etc.) will be used to measure guest satisfaction.
Direct and train staff. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
Participate in the hiring process of new staff members. Assist with the preparation of Staff Member Transaction Forms, performance appraisals, and any Staff Service forms as appropriate.
Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Desk Manager.
Ensure proper staffing levels based on hotel demand and all necessary reports and forms are completed daily.
Oversee sales and operations of Guest Services areas ensuring service excellence, proper inventories and accurate account of sales and cleanliness standards are met and overall appearance.
Support Housekeeping functions by assisting in sanitizing, cleaning, laundry process, and any other housekeeping functions or needs as required.
Support Food & Beverage functions by placing orders, stocking, inventories, and management of operations and staff.
Acquire TABC license to sell alcoholic beverages.
Support Marketplace functionality by placing orders, stocking, inventories, and management of operations and staff.
Stay abreast and informed with Local, State, Federal, & brand safety guidelines.
Be familiar with all company policies and benefits.
All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.

PHYSICAL DEMANDS

Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Pay: $23.00 per hour

Benefits:

Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in cypress ca

Operations Supervisor ("Supervisor/a de Operaciones")

Guest Service Agent

Guest Service Agent at Homewood Suites

Guest Service Agent

Guest Service Agents at Anaheim Resort Suites

Guest Service Agent at Hyatt Place

Guest Service Agent

Guest Service Agent

Front Office Agent

Front Desk Agent (Part-Time)

Front Desk Agent

Guest Service Agent- Part Time

Front Desk Agent

Front Desk Agent (Part-Time)

Guest Service Agent

Guest Service Agent

Guest Service Agent - Conrad Los Angeles

Guest Service Agent - Hilton Irvine Orange County Airport

Front Desk Agent

Hotel Front Desk Agent $23 Per Hour

I want to receive the latest job alert for guest service agent in cypress ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected