Top 141 Customer service representative Jobs in Dahlgren Va

Access Specialist I
MedStar Health —White Plains, MD
- $18.70 - $32.72 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Typing
12d
Customer Experience Representative-Fredericksburg or Fairfax, VA
HomeServices Property Management —Fredericksburg, VA
- $21.15 - $24.04 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
3d
Customer Service Representative-Fredericksburg or Fairfax, VA
HomeServices Property Management —Fredericksburg, VA
- $21.15 - $24.04 an hour
- Call employer
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
3d
Customer Care Rep- Onsite
Rentokil North America —Fredericksburg, VA
- $16 - $29 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Disability insurance
Quick Apply
4d
Customer Service Representative - State Farm Agent Team Member
Buster Nelson - State Farm Agent —Fredericksburg, VA
- $45,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Medical Call Center Representative
Urology Associates of Fredericksburg —Fredericksburg, VA
- From $18 an hour
- Full-time
- Medical office experience
- English
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Service Representative
Liberty Military Housing —Quantico, VA
- $19 - $22 an hour
- Weekends as needed
- Microsoft Excel
- OSHA
- Computer literacy
- AD&D insurance
- Paid holidays
11d
Customer Service Specialist
Ameritech Construction —Leonardtown, MD
- $25 - $40 an hour
- Urgently hiring
- No experience needed
- Reliable transportation
- Entry level
- Paid training
- Health insurance
Quick Apply
Customer Care Representative
Rentokil North America —Fredericksburg, VA
- Full-time
- Microsoft Excel
- Computer literacy
- Windows
- Paid holidays
- Disability insurance
Quick Apply
4h
Customer Service Representative - Technical
Disabled Veteran Solutions —Woodbridge, VA
- From $18.92 a week
- Extended hours
- Remote
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
12d
Customer Service Representative - State Farm Agent Team Member
Jane Staples - State Farm Agent —Waldorf, MD
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Level I Customer Support Representative
Nexgrid, LLC. —Fredericksburg, VA
- $36,000 - $47,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- US work authorization
- Health insurance
Customer Service Representative
SMO Energy —La Plata, MD
- $18 an hour
- Overtime
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Intake Coordinator
Don Shaw Law, PLLC —Woodbridge, VA
- $22 - $26 an hour
- Full-time
- Spanish
- Mid-level
- Administrative experience
- Dental insurance
- Paid time off
Client Service Associate (Unregistered)
Davenport & Company —Fredericksburg, VA
- $54,000 - $76,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Health savings account
Customer Care Representative (CCR)
STRUCTION SOLUTIONS —Quantico, VA
- $14 - $16 an hour
- Weekends as needed
- Remote
- Administrative experience
- High school diploma or GED
- US work authorization
Quick Apply
Customer Service Associate
Wawa, Inc. —King George, VA
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Customer Service Associate - Temporary
Walgreens —Colonial Beach, VA
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
7d
Specialist, Retention
Breezeline —Leonardtown, MD
- $15 an hour
- Full-time
- Remote
- Word processing
- Computer literacy
- Basic math
- Employee stock purchase plan
- Paid holidays
4d
Spotsylvania Animal Hospital - CSR
Spotsylvania Animal Hospital —Fredericksburg, VA
- Inventory management
- Computer literacy
- Basic math
- Paid holidays
- Health insurance
Quick Apply

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Access Specialist I

MedStar Health -
White Plains, MD

Apply Now

Job Details

Full-time
$18.70 - $32.72 an hour
12 days ago

Qualifications

Computer operation
Patient scheduling systems
Phone communication
Computer literacy
High school diploma or GED
Typing

Full Job Description

About this Job:

General Summary of Position
Under General Supervision acts as the first welcome at the MedStar Care Connection Contact Center for the caller on behalf of physician practices instilling loyalty and anticipating needs while providing efficient effective customer relationship management. Elicits and records patient information and inquiries by following established protocols to schedule patient appointments for specified practice groups and/or multiple locations. Facilitates communication between patients and practice staff. Advocates on the caller/customer behalf to ensure their needs are met and to promote the perfect patient experience. Demonstrates ability to establish and maintain effective relationships with patients and their families through active listening empathy courtesy and professionalism. Regular consistent attendance is an essential job function.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
Assists and troubleshoots during the process of scheduling appointments and selecting physicians by subspecialty or location.
Completes call processing in an efficient manner. Remains aware of call volumes and works to handle the peak call volumes.
Cross sells the multiple locations or physicians available with sub-specialty per protocol.
Demonstrates behavior consistent with MedStar Health mission vision goals objectives and patient care philosophy.
Demonstrates expert functional knowledge of resources such as Centricity Business MedConnect EMR and other applications as required to assist with the callers needs.
Develops and distributes weekly reports of activity to assigned parties.
Displays characteristics of inquiry empathy courtesy and respect during communication with customers. Ensures complete communication (closes the loop and follow up) between key customer groups including internal and external customers in an appropriate and timely manner.
Facilitates new patient registration and updates current registration.
Maintains protocol knowledge base and skill set for scheduling across multiple subspecialties or locations and meets established goals for scheduling accuracy.
Participates in meetings as required including training with physician secretaries regular staff meetings and/or other training classes as directed.
Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
Proactively reads emails daily and reviews other written sources to keep up to date on all communications changes within the protocols and the Contact Center. Responsible for keeping up to date on all communication/changes within the Center.
May follow up with callers to determine level of satisfaction with service provided.
Responds to telephone inquiries from patients physicians employees and other callers regarding appointments referrals provider messages and services within MedStar in accordance with established guidelines.
Utilizes physician protocols to schedule appointments for multiple subspecialties or locations and meets established performance goals.
Validates and verifies the insurance carriers to the MedStar Employed Physician Participation Listing.

Minimal Qualifications
Education

High School Diploma or GED required
Associate's degree preferred

Experience

2 years customer service experience preferably within a healthcare setting required and
Experience working in a hospital or medical office scheduling environment preferred

Licenses and Certifications

No special certification registration or licensure required

Knowledge Skills and Abilities

Able to work in a complex work environment with heavy call volume that involves coordination and support with various departments patients healthcare providers and system. Ability to type 40 WPM accurately Computer literate and able to navigate among varied systems and the Internet. Must show aptitude in learning and using scheduling and electronic health record software. Ability to operate standard office equipment. Excellent interpersonal skills and telephone/written communication skills. Committed to providing excellent service to MedStar customers and ability to display strong listening skills and empathy to MedStar patients and co-workers. Must be able to work in a fast-paced often high-pressure environment with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset patients. Must be self-directed and able to multitask.

This position has a hiring range of : USD $18.70 - USD $32.72 /Hr.

Apply Now

Refine Your Search

customer service representative jobs in dahlgren va

Access Specialist I

Customer Experience Representative-Fredericksburg or Fairfax, VA

Customer Service Representative-Fredericksburg or Fairfax, VA

Customer Care Rep- Onsite

Customer Service Representative - State Farm Agent Team Member

Medical Call Center Representative

Customer Service Representative

Customer Service Specialist

Customer Care Representative

Customer Service Representative - Technical

Customer Service Representative - State Farm Agent Team Member

Level I Customer Support Representative

Customer Service Representative

Intake Coordinator

Client Service Associate (Unregistered)

Customer Care Representative (CCR)

Customer Service Associate

Customer Service Associate - Temporary

Specialist, Retention

Spotsylvania Animal Hospital - CSR

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