Top 4072 Customer experience associate Jobs in Dallas, Tx

Collections Associate
Dakota Financial, LLC —Richardson, TX
- $60,000 - $70,000 a year
- Full-time
- Spanish
- 5 years
- English
- Travel reimbursement
- Paid training
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Insurance Sales & Service Associate
Farmers Insurance Agency —Dallas, TX
- $36,000 - $56,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Leadership
- Opportunities for advancement
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Associate Contract Administrator
Energy Transfer Partners —Dallas, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Profit sharing
- Paid time off
Quick Apply
Associate Analyst - Retail Fuel Pricing
Sunoco LP —Dallas, TX
- Full-time
- Marketing
- Bachelor of Science
- Office
Quick Apply
9d
Entry Level Business Associate
6M Executives —Plano, TX
- $50,000 - $60,000 a year
- Full-time
- High school diploma or GED
- Business development
- In-person
- Opportunities for advancement
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9d
Customer Service Associate
The Travelers Companies, Inc. —Richardson, TX
- $37,400 - $61,600 a year
- Hybrid work
- High school diploma or GED
- Children
- Communication skills
- Wellness program
- Paid holidays
12d
Clinic Admissions Associate
Action Behavior Centers —Dallas, TX
- $40,000 - $45,000 a year
- Administrative experience
- Clinic
- Children
- Paid holidays
- Loan repayment program
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Production Associate I
Beauty Manufacturing Solutions Corp. —Coppell, TX
- Overtime
- Basic math
- Ability to lift 50 pounds
- 1 year
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Employee Experience Associate
Alto —Dallas, TX
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
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Customer Service Associate
Pinnacle Innovations Inc. —Dallas, TX
- $23.32 - $28.08 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
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6d
Client Services Associate
Care Options for Kids —Dallas, TX
- $45,000 - $50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Success Associate
Figure Lending —Dallas, TX
- Up to $71,000 a year
- Hybrid work
- Residential
- US work authorization
- 1 year
- Continuing education credits
- Paid holidays
Quick Apply
Payment Operations Associate
Tapcheck —Plano, TX
- $24 - $28 an hour
- Full-time
- Hybrid work
- Office
- Finance
- Bachelor's degree
- Health savings account
- AD&D insurance
Warehouse Associate
Niagara Bottling —Dallas, TX
- Full-time
- Forklift
- High school diploma or GED
- Continuous improvement
- Health savings account
- AD&D insurance
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Part-Time Store Associate/Cashier/Stocker
ALDI —Dallas, TX
- $18.50 - $20.50 an hour
- Part-time
- 18 years or older
- Merchandising
- Basic math
- Paid parental leave
- AD&D insurance
6d
Warehouse Associate
JL TILE INC. —Dallas, TX
- $20 - $25 an hour
- Full-time
- Basic math
- ERP systems
- Forklift
Quick Apply
14d
Service Operations Associate I (Dallas / Plano, TX)
Mercer Advisors —Dallas, TX
- $26 - $30 an hour
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Office
- Paid parental leave
- Health savings account
Quick Apply
14d
Front Desk Associate-Part Time-Dallas, TX
PM Pediatrics Management Group —Dallas, TX
- $17 - $28 an hour
- Part-time
- Sanitation
- HIPAA
- Office
Quick Apply
1d
Front Desk Associate
Autos of Greenville LLC —Garland, TX
- $22.12 - $26.64 an hour
- Part-time
- Bilingual
- Google Workspace
- Inventory management
- Paid time off
- Employee assistance program
Quick Apply
2d
Warehouse Associate
Riverstone Logistics —Mesquite, TX
- Extended hours
- Ability to lift 50 pounds
- Criminal background check
- US work authorization
Quick Apply

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Collections Associate

Dakota Financial, LLC -
Richardson, TX

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Benefits

Travel reimbursement
Paid training
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
401(k) 4% Match
On-the-job training
Parental leave
Snacks provided
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Gym membership
Opportunities for advancement
Life insurance
Referral program
Paid sick time

Qualifications

Spanish
Customer communication
English
Microsoft Office
GPS
Documentation tools
Attention to detail
FileMaker
Account management
Technical Proficiency

Full Job Description

Amazing Culture - Great Benefits - Competitive Pay

We are seeking an experienced collections associate with 10+ years of collections experience and at least 5 year of experience in asset-based financing. You are a great fit if you have significant experience handling late-stage and end-stage collections, including complex delinquency, workout and recovery situations.

COMPANY OVERVIEW: Dakota Financial is an asset-based direct funding source that has been providing funding solutions for 22 years to over 10,000 clients in all 50 states.

SUMMARY: The Colletions Associate is responsible for managing a portfolio of delinquent accounts with a high degree of independence, judgment, and accountability. This role requires a seasoned collections professional who can quickly assess risk, determine and execute the most effective collection strategy, negotiate complex payment and workout arrangements, and drive matters through resolution while protecting Dakota Financial’s interests. The Associate is expected to manage customer interactions with authority and professionalism, balance firmness with sound business judgment, and navigate complex or escalated situations with minimal oversight.

This position requires more than 10 years of collections experience within asset-based financing, including significant late-stage and end-stage collections experience. The ideal candidate brings deep expertise in delinquency management, default-related communications, payment negotiations, skip tracing, documentation review, and workout strategy. In addition to managing their own portfolio, this individual is expected to serve as a subject matter resource to the broader team, demonstrate strong command of agreement terms and collection remedies, identify risk early, and contribute to the overall quality, consistency, and effectiveness of Dakota Financial’s account management function.

DUTIES AND RESPONSIBILITIES:

Manage a portfolio of delinquent accounts and take ownership of collection strategy, follow-up, and resolution efforts from early-stage delinquency through late-stage and end-stage collections.
Independently assess account status, payment history, customer circumstances, collateral position, and overall risk in order to determine the most appropriate and effective course of action.
Execute collection strategies designed to bring accounts current, resolve defaults, minimize loss exposure, and protect Dakota Financial’s interests.
Handle complex, escalated, late-stage, and end-stage collection matters with sound judgment, professionalism, and urgency.
Negotiate payment plans, workout arrangements, and other resolution strategies within department guidelines and authority levels.
Communicate with customers regarding past-due balances, invoices, agreement terms, default status, payment expectations, and other account-related matters.
Manage collection calls with confidence and professionalism, including controlling conversations, de-escalating difficult interactions, and maintaining a solutions-oriented approach.
Perform skip tracing, documentation review, and other investigative work needed to establish contact, validate information, and support collection efforts.
Prepare and issue collection-related correspondence, including default letters and other required communications.
Evaluate delinquent accounts and recommend appropriate next steps, including workout options, escalation paths, or other recovery strategies, in accordance with company procedures.
Identify potential credit, collateral, operational, or customer-related risks and elevate concerns to management in a timely manner.
Maintain thorough, accurate, and timely documentation of account activity, collection efforts, customer communications, and negotiated arrangements.
Provide high-quality account servicing for accounts within the assigned queue, including addressing customer service matters related to payment status, account balances, and agreement administration.
Partner with internal teams, including Accounting and other business partners, to resolve account issues, support cash application research, and address disputed fees or other servicing matters.
Apply a strong working knowledge of agreement terms and provisions and clearly communicate those terms to customers when addressing account issues and collection matters.
Demonstrate mastery of core account management processes, systems, and collection tools, and use them effectively to manage portfolio performance.
Serve as a knowledgeable resource to others on the team by sharing expertise, reinforcing best practices, and contributing to the overall quality and consistency of the department’s collection efforts.
Support departmental performance goals by maintaining strong productivity, follow-up discipline, quality standards, and timely resolution of assigned accounts.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

10+ years of collections experience in asset-based financing.
Significant experience handling late-stage and end-stage collections, including complex delinquency, workout, and recovery situations.
Computer skills required: MS Office, Aspire, FileMaker, CC Website, Ring Central, TextMagic, GPS Sites
Bilingual Spanish/English preferred

Other skills required:

Critical Thinking & Problem Solving
Strong work ethic
Excellent Follow-up
Positive, energetic attitude
Ability to work effectively in a team environment
Excellent organizational and multitasking skills
Excellent attention to detail
Proficient with technology

BENEFITS:

Competitive pay
Generous PTO policy
401(k) with 4% company match
Company pays 100% of medical, dental and vision insurance premiums for employee and dependents
Company sponsored Friday lunches
Fully stocked kitchen
Lifestyle reimbursement perk
Gym reimbursement
Charity matching
Extra PTO for volunteering
Company outtings
Employee assistance program
Employee discounts
Flexible spending account
On-the-job training
Opportunities for advancement
Parental leave
Referral program
Travel reimbursement

Experience:

Collections: 5+ years in asset based financing (Required)

Location:

Richardson, TX 75080 (Preferred)

Ability to Commute:

Richardson, TX 75080 (Required)

Work Location: In person

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
On-the-job training
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Parental leave
Referral program
Travel reimbursement
Vision insurance

Experience:

Collections: 10 years (Required)
asset-based financing: 5 years (Required)
handling workout and recovery: 5 years (Required)

Ability to Commute:

Richardson, TX 75080 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience associate jobs in dallas, tx

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Insurance Sales & Service Associate

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Employee Experience Associate

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