Top 2307 Customer experience leader Jobs in Dallas, Tx

Business Continuity & Technology Resiliency Lead Associate
Fannie Mae —Plano, TX
- $96,000 - $124,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Relocation assistance
Shift Leader Dog Daycare & Boarding
Kimberly‘s K9 Spa —Dallas, TX
- From $16 an hour
- Part-time
- Mid-level
- Driver's License
- Mentoring
- Opportunities for advancement
Quick Apply
Customer Enrollment Specialist - Warm Leads (No Cold Calling)
MyUtilities —Dallas, TX
- From $46,000 a year
- Full-time
- Computer literacy
- No experience needed
- Computer skills
- Paid training
- Paid holidays
Quick Apply
Warehouse Lead (Outbound)-1st Shift
Eaton —Dallas, TX
- $24 - $26 an hour
- Overtime
- Background check
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
7d
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
Whole Foods Market —Irving, TX
- $22.40 - $40.40 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
8d
Assistant Store Leader, Customer Experience & Outreach
Crate and Barrel —Plano, TX
- Weekends as needed
- Mid-level
- US work authorization
- Fair chance
- Store discount
- Disability insurance
14d
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market —Dallas, TX
- $19.05 - $33.20 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
Team Leader, Customer Experience & Outreach
Crate and Barrel —Plano, TX
- Weekends as needed
- Mid-level
- Mentoring
- US work authorization
- Store discount
- Disability insurance
Customer Service Lead
Serenity Mental Health Centers —Dallas, TX
- Full-time
- Background check
- Caregiving
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
(USA) Member Team Lead
Sam's Club —Dallas, TX
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Performance Lead, Customer Experience
Bestow —Dallas, TX
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- 6 years
- Research
- Analysis skills
- Dental insurance
- Paid time off
Customer Success Lead
Notable —Dallas, TX
- $136,000 - $170,000 a year
- Full-time
- Remote
- 7 years
- Office
- Bachelor's degree
Team Leader - Full-Time
Chick-fil-A —Dallas, TX
- Part-time
- No education required
- Mid-level
- Quick service & fast food restaurant
- Paid training
- 401(k) matching
Quick Apply
Produce Associate Team Leader (Assistant Department Manager)
Whole Foods Market —Dallas, TX
- $19.05 - $33.20 an hour
- 8 hour shift
- Inventory control
- Merchandising
- Mid-level
- Store discount
- Paid time off
(USA) Produce Lead
Sam's Club —Dallas, TX
- $21 - $29 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
6d
Part Time Sales Team Leader - Wynnewood Village, Dallas, TX
James Avery Craftsman, Inc. —Dallas, TX
- Part-time
- Background check
- Merchandising
- Pass drug screening
Quick Apply
3d
Whole Body Associate Team Leader (Body Care, Makeup, Vitamins, Nutrition Assistant Department Manager)
Whole Foods Market —Dallas, TX
- $19.05 - $33.20 an hour
- 8 hour shift
- Inventory management
- Merchandising
- Mid-level
- Store discount
- Paid time off
15h
Chat Lead
Windstar Cruises —Dallas, TX
- Full-time
- Mid-level
- Quality control
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Plano Executive Support Team Lead
PepsiCo —Plano, TX
- $93,500 - $156,450 a year
- 7 years
- Office
- Travel
- Paid parental leave
- Health insurance
Merchandising Lead
Sam's Club —Irving, TX
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance

I want to receive the latest job alert for customer experience leader in dallas, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience leader jobs near dallas, tx

Customer Service Team Lead jobs in Dallas, TX

Warehouse Lead jobs in Dallas, TX

Customer Experience Specialist jobs in Dallas, TX

Customer Service Team Lead jobs in Irving, TX

Customer Success Manager jobs in Dallas, TX

Shift Leader jobs in Dallas, TX

Enrollment Specialist jobs in Dallas, TX

Store Manager jobs in Plano, TX

Support Staff jobs in Plano, TX

Customer Service Team Lead jobs in Laurel, MD

Customer Service Team Lead jobs in Salt Lake City, UT

Customer Service Team Lead jobs in Ohio

Customer Experience Specialist jobs in New York, NY

Investigational Drug Service Pharmacist jobs in Manhattan, NY

Customer Service Team Lead jobs in National City, CA

Warehouse jobs in Santa Clarita, CA

Warehouse Lead jobs in Cleveland, TX

Morning Shift Warehouse jobs in Atlanta, GA

Warehouse jobs in University Park, IL

Warehouse Lead jobs in Hebron, KY

Business Continuity & Technology Resiliency Lead Associate

Fannie Mae -
Plano, TX

Apply Now

Job Details

Full-time
$96,000 - $124,000 a year

Benefits

Relocation assistance

Qualifications

Vendor relationship building
Stakeholder relationship building

Full Job Description

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued colleague on our team, you will provide expert advice to team members, and lead efforts on, anticipating, identifying, responding to, and recovering from short- and long-term disruptions to business processes and critical technology assets. In this role, you will guide the team's understanding of how the business and technology recognize existing and future risks, and capture strategies to mitigate impacts to Fannie Mae, as well as integrate risk management disciplines, with a strategic focus on risk identification, documentation of recovery plans, and testing of documented recovery and/or mitigation strategies.

THE IMPACT YOU WILL MAKE

The Business Continuity & Technology Resiliency Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

Lead the team in proactively identifying resiliency risks, delivering actionable insights and implementing measures to sustain continuity and minimize business disruptions.
Lead the team in implementing, updating, and following contingency plans to deal with unexpected emergencies.
Anticipate and react to change in ways that enable the organization to survive, thrive, and evolve.
Guide the team in identifying indicators that give management a view of current levels of resilience.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

4 years
Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.

Desired Experiences

Bachelor degree or equivalent

Skills

Presenting information and/or ideas to an audience in a way that is engaging and easy to understand
Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes
Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
Business Resilience including managing crisis events, assessing business impact, and planning and managing business continuity
Adept at managing project plans, resources, and people to ensure successful project completion
Operational Excellence including improving and overseeing operations
Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
Knowledge of cloud technologies and cloud computing
Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
Experience helping an organization to plan and manage change in effort to meet strategic objectives
Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI

Tools

Experience using SharePoint and Confluence
Knowledge of IT Service Management (ServiceNow, Jira Management)
Skilled in Microsoft Suite (Outlook, Word, Excel, PowerPoint, Teams, Copilot)
Experience using Fusion Risk Management
Knowledge of Amazon Web Services (AWS) offerings, development, and networking platforms

ERCM - Resiliency - Lead Associate

Target Salary Range: $96,000 to $124,000 a year

#LI-Hybrid

#LI-SB1

Relocation assistance is available for this job, subject to eligibility and business need.

Qualifications

Education:

Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

96000

124000

Apply Now

Refine Your Search

customer experience leader jobs in dallas, tx

Business Continuity & Technology Resiliency Lead Associate

Shift Leader Dog Daycare & Boarding

Customer Enrollment Specialist - Warm Leads (No Cold Calling)

Warehouse Lead (Outbound)-1st Shift

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Assistant Store Leader, Customer Experience & Outreach

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Team Leader, Customer Experience & Outreach

Customer Service Lead

(USA) Member Team Lead

Performance Lead, Customer Experience

Customer Success Lead

Team Leader - Full-Time

Produce Associate Team Leader (Assistant Department Manager)

(USA) Produce Lead

Part Time Sales Team Leader - Wynnewood Village, Dallas, TX

Whole Body Associate Team Leader (Body Care, Makeup, Vitamins, Nutrition Assistant Department Manager)

Chat Lead

Plano Executive Support Team Lead

Merchandising Lead

I want to receive the latest job alert for customer experience leader in dallas, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected