Company Overview:
ChocXO Chocolatier LLC is a fast-growing, premium North American chocolate manufacturer redefining how modern food manufacturing is built and scaled. Privately owned, well-capitalized, and founder-led, we operate at the intersection of branded CPG, contract manufacturing, innovation, and sustainability — with the freedom to invest long-term and do things the right way.
In the past year alone, we have:
- Scaled from one manufacturing site to three
- Expanded our brand portfolio, including the mission-driven Endangered Species Chocolate
- Invested heavily in new capacity, automation, and enterprise-grade systems
- Begun construction on a next-generation manufacturing campus in Rockwall, Texas
Our manufacturing footprint includes:
- Delta, British Columbia – 60,000 sq. ft. fully automated, SQF Level 3 flagship
- Indianapolis, Indiana – 35,000 sq. ft. facility, home of Endangered Species Chocolate
- Rockwall, Texas – 225,000 sq. ft. state-of-the-art manufacturing and distribution complex opening in 2026
We are now entering the most important phase of our growth: institutionalizing excellence. This is the shift from growth powered by heroics to growth powered by systems, discipline, and repeatability.
Report to: QA & Food Safety Manager
Role Summary: The Quality Assurance Technologist is responsible for ensuring that product being produced conforms to the customer’s requirements by inspecting raw materials, manufactured components, completed products and service delivery processes. The Quality Assurance Technologist will label or segregate the items that don’t meet requirements and notify supervisors or other responsible parties.
Shift: The company reserves the right to schedule shifts based on operational requirements.
Wage Range: $26- $28
Vacancy: 1
Responsibilities:
- Monitor product safety and quality, production process and personnel GMP practice to ensure compliance to established procedures (SOP’s), standards and requirements
- Assist the QA Department in development, implementation and administration of Food Safety Management Programs, and related policies and procedures
· Perform suppliers food safety & food quality audits
· Investigate and resolve product and process problems related to quality issues and initiates Hold procedures and Corrective Action report
· Follow up in-house calibration and validation of instruments and equipment
· Coordinate in-house environmental monitoring of production area
· Coordinate samples for Gluten-Free Certification quarterly validation
- Assist in SQF, Gluten Free, Organic, Kosher, Government, FT, RFA, and customer’s audits.
- Perform in process line inspection (Line Parameters, Weights, Labels, Production Codes, Metal Detection).
- Assist in investigating and identifying root causes of product and process problems related to quality and ensure that corrective actions are taken and recorded.
- Inspect incoming raw and packaging materials and record non- conforming ingredients and products as identified or reported.
- Follow all company and department policies and procedures, including: GMP, SQF, HACCP, Health & Safety, Attendance, etc.
- Follow safe work practices and procedures as per company policies and procedures and Work Safe regulations.
Requirements:
- Degree/Diploma in Food Science or related field
- Experience in Quality Control/ Assurance in a food manufacturing facility (pharmaceutical, vitamins, beverage, and/or cosmetics experience will be considered).
- Experience working within policies & procedures, and understanding of compliance, in relation to regulatory bodies including HACCP, SQF, CFIA – Chain of Responsibilities.
- Knowledge and work experience in GFSI (SQF/BRC), Organic, FDA, CFIA audits would be considered as an asset
- Demonstrated ability to record and interpret data and write reports.
- Understanding of Health and Safety in a Manufacturing environment, with a safety-oriented approach to work and to others
- Ability to work with minimal supervision and multi-task in a fast-paced environment.
- Must be punctual, proactive, and possess excellent work ethics
- Ability to work shifting schedules (day/evening/night), weekends, and holidays
- Excellent organizational skills with a high degree of initiative and flexibility. Able to prioritize workload, understand a sense of urgency and effectively meet deadlines.
- Good communication skills in English written and verbal.
- Able to explain self and listen to others in a respectful manner
- Strong interpersonal, coaching, and team building skills. Able to collaborate and communicate with cross functioning departments.
- Highly accurate, great attention to detail and an aptitude for problem solving.
- Actively involved in, leading by example, and supporting company values and continuous improvement programs. Cultivates a proactive and positive work environment. Maintains confidentiality when required
- Implementation of Quality Management System
Working Conditions:
- This environment has allergens.
- Able to sit and stand in an office setting and also walk around on the production floor.
- Must wear protective clothing, such as coats, hair nets and safety shoes when on the production floor
- Exposure to machinery sounds and loud noise levels
- Ability to push, pull, bend and lift in an office as well as production floor setting.
Pay: $26.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
