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service manager jobs near dallas, tx

Rigging Services Manager - Audio Visual, Event Technology

Pinnacle Live -
Dallas, TX

Quick Apply

Job Details

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Blueprint specification interpretation
Rigging
Collaborative technology platforms
Microsoft Teams
SharePoint
Productivity software
Stage rigging

Full Job Description

Rigging Services Manager

Join our team at the Hilton Anatole in Dallas, TX—a premier destination for unforgettable meetings, events, and guest experiences.

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

Located at the Hilton Anatole, the Rigging Services Manager oversees daily rigging operations at an assigned venue, ensuring efficient resource planning, execution, and compliance with safety and quality standards. This role is accountable for labor coordination, budget oversight, and alignment with the company’s goals and operational framework.

Essential Functions

Collaborates with Venue Leadership, Sales Teams, and Technical staff to ensure compliance with Rigging standards and promote operational excellence
Plans and allocates labor based on production schedules, estimating work hours required to meet event needs
Interprets blueprints, specifications, and job orders; assigns tasks to Technicians and supervises execution to ensure safety and quality
Provides coaching and guidance to Rigging staff, reinforcing company policies and encouraging performance improvements
Identifies and implements process improvements and equipment usage strategies to increase crew efficiency
Troubleshoots operational issues and supports Technicians in resolving on-site challenges
Motivates team members through feedback and performance coaching to meet project goals
Manages and maintains accurate records of labor hours, materials, and equipment inventory
Oversees Rigging material requisitions, inspections, and usage
Participates in Rigging activities when necessary and leads by example
Prepares and reviews load calculations to ensure Rigging safety and compliance
Partners with clients to determine labor needs for event load-ins and load-outs
Completes and submits necessary documentation related to sales, labor, and equipment
Verifies the return of all Rigging equipment and ensures damaged or defective items are properly tagged for repair
Performs additional duties as assigned to support department and company success

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

Working knowledge of all Microsoft Office Software applications, establishing Sharepoint sites and Teams presentations, as required
Strong written and verbal skills necessary to complete assigned tasks and excellent project management skills a must
Works on assignments that are more complex in nature in which judgment and initiative are required in resolving problems and making recommendations
Thorough knowledge of company and departmental policies and procedures

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

Manages team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education & Experience

High School Graduate or Bachelors; Related field experience preferred
Ability to interpret floor plans and three-dimension drawings
AutoCAD and/or Vectorworks proficiency
Understanding of Rigging safety procedures
Familiarity with local union jurisdictions and rules
Minimum of five (5) years of Technical Overhead Rigging experience

Certifications

ETCP Rigger Arena/Theater certification preferred

Travel

Up to 10% travel required

Benefits

Generous time off with PTO, holidays and sick/personal days
401k with a contribution match
Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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Rigging Services Manager

Company Overview

Job Summary

Essential Functions

Required Skills & Knowledge

Supervisory Responsibilities

Education & Experience

Certifications

Travel

Benefits

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

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