Top 25 technical support associate Jobs in dallas, tx

Associate Technical Support Specialist
Aesthetic Record —Irving, TX
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
22h
Associate IT
SOCOTEC —Dallas, TX
- Full-time
- Azure
- Office
- Windows
Quick Apply
Warehouse IT Support Associate
Wayfair —Lancaster, TX
- $20 - $27 an hour
- Full-time
- Google Workspace
- Computer literacy
- Windows
14h
Associate, Technical Customer Care
Cotality —Dallas, TX
- Full-time
- Hybrid work
- Azure
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
IT Support Associate II, OTS
Amazon.com Services LLC —Richardson, TX
- $23 - $37 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
8d
Data Processing Support Associate
TIB, N.A. —Farmers Branch, TX
- Hybrid work
- Microsoft Word
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Sales Associate / Customer Service Representative
Drybar Shops —Rockwall, TX
- $12 - $24 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- 1 year
- Flexible schedule
Critical Operations Associate
QTS Data Centers —Wilmer, TX
- Email
- Microsoft Outlook
- Computer literacy
- Writing skills
- Wellness program
- Health savings account
Associate Engineer, End User Computing
Inmar —Grand Prairie, TX
- Full-time
- Google Workspace
- Mid-level
- Office
- Health savings account
- Paid holidays
Customer Service Technical Associate - Tax Content
Wolters Kluwer —Coppell, TX
- $30,800 - $56,525 a year
- Overtime
- Sales
- Computer literacy
- Travel
- Commuter assistance
- Paid parental leave
Business Manager - Senior Associate
JPMorganChase —Plano, TX
- Full-time
- Research
- Mid-level
- US work authorization
- Health insurance
- Tuition reimbursement

Other jobs to consider

Find your next job by exploring related positions.

Regional Support Specialist
Cochrane Supply & Engineering —Dallas, TX
Bachelor’s degree in engineering, HVAC controls, computer science, or a related field. 3-5 years of experience in BAS, system integration, technical support or…
From $100,000 a year
Quick Apply
Service Desk Agent
GTS Technology Solutions —Dallas, TX
ITIL certification or understanding of IT Service Management (ITSM) processes (preferred). The Service Desk Agent is responsible for collecting information…
$23.18 - $27.92 an hour
Quick Apply
1d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Entry-Level IT Support Associate
Expedient —Dublin, OH
The entry-level IT Support Associate, in our Columbus / Dublin, OH data center, will join the Operations Support Center (OSC) team and will receive fully paid…
$15.38 - $18.00 an hour
Quick Apply
Associate Customer Service Representative
Wesco —Columbus, OH
As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem…
$17.35 - $20.82 an hour
4d

Show more jobs in cities nearby

I want to receive the latest job alert for technical support associate in dallas, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support associate jobs near dallas, tx

Associate Technical Support Specialist

Aesthetic Record -
Irving, TX

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year
22 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee discount
Professional development assistance
Life insurance
Referral program

Qualifications

Interpersonal skills
Bachelor's degree
Attention to detail
Issue tracking
Technical writing
Technical Proficiency

Full Job Description

Position Overview

We are seeking an Associate Technical Support Specialist to join our team and provide foundational support for client issues and internal escalations. In this entry-level role, you will focus on resolving standard support tickets, assisting with documentation, and shadowing more senior team members on technical escalations. This role is designed for individuals who are eager to build technical troubleshooting skills, gain exposure to SaaS platforms, and develop the analytical thinking required to advance into technical escalation roles. This role operates within clearly defined support procedures and escalation criteria, emphasizing accuracy, documentation quality, and disciplined handoff rather than independent system-level decision-making.

Your Impact & Contribution

As an Associate Technical Support Specialist, you will support ticket triage, reproduce and document issues with clear, structured notes, and contribute to troubleshooting guides and internal documentation. High-quality documentation and accurate issue reproduction are core outputs of this role, forming the foundation for effective escalations and long-term support quality.

Your Professional Learning Journey

In the Associate Technical Support Specialist role, your focus is on building a strong technical foundation and learning how issues move through a SaaS support and escalation ecosystem. You’ll develop core troubleshooting skills, improve your ability to document and communicate technical findings, and gain hands-on exposure to QA and escalation workflows.

Over time, you’ll learn how to identify patterns in client-reported issues, understand when and how to escalate effectively, and contribute to higher-quality documentation and support processes. This role prepares you for advancement into Technical Support Specialist, Escalations, QA, or Product Support roles by strengthening both your technical judgment and your operational discipline.

What Success Looks Like

Tier 1 and Tier 2 support tickets are resolved accurately and within expected SLAs
Issues are clearly documented with reproducible steps and helpful technical notes
Escalations are thoughtful, well-prepared, and reduce back-and-forth with senior teams
Troubleshooting documentation improves in clarity, accuracy, and usefulness
Recurring issues are consistently identified and communicated to escalation teams
You demonstrate growing independence and confidence in technical problem-solving
Senior team members trust your documentation and ticket triage decisions
You show clear readiness to take on more complex technical or escalation-focused work

Key Responsibilities

Resolve Tier 1 technical support tickets independently and Tier 2 tickets under guidance from senior team members, following documented procedures and escalation criteria.
Assist with reproducing client issues and documenting troubleshooting steps in the ticketing system.
Escalate complex cases to Technical Escalations & Support Specialists with clear notes and supporting documentation.
Support the creation and maintenance of basic troubleshooting documentation and internal workflows.
Shadow senior team members on QA reviews and bug reproduction processes to learn escalation workflows.
Collaborate with chat support leads to improve documentation quality and client-facing guidance.
Track recurring issues observed in ticket volume and report them to escalation team members.
Participate in team meetings and contribute feedback on improving ticket resolution processes.

Requirements

Bachelor’s degree or equivalent experience.
0–2 years of experience in technical support, help desk, or related field.
Strong aptitude for technology and analytical problem-solving.
Basic familiarity with SaaS applications or EMR/CRM systems.
Strong written communication skills and attention to detail.
Desire to grow into technical troubleshooting, QA, or product support roles.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Application Question(s):

Have you reviewed the job description and salary range?
This job requires 4 days onsite in our Irving office. Do you have any concerns with this?

Ability to Commute:

Irving, TX 75062 (Required)

Work Location: Hybrid remote in Irving, TX 75062

Quick Apply

Refine Your Search

technical support associate jobs in dallas, tx

Associate Technical Support Specialist

Associate IT

Warehouse IT Support Associate

Associate, Technical Customer Care

IT Support Associate II, OTS

Data Processing Support Associate

Sales Associate / Customer Service Representative

Critical Operations Associate

Associate Engineer, End User Computing

Customer Service Technical Associate - Tax Content

Business Manager - Senior Associate

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for technical support associate in dallas, tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected