Top 4212 Director of customer service Jobs in Dallas Tx

Head of Customer Service
Envirotainer —Irving, TX
- $96,000 - $112,000 a year
- Full-time
- Background check
- Spanish
- Customer service
- Health savings account
- Health insurance
Quick Apply
11d
Director, Total Rewards
Pinnacle Live —Dallas, TX
- $160,000 - $172,000 a year
- Ability to walk for extended periods
- HIPAA
- Finance
- Dental insurance
- 401(k)
Quick Apply
10d
Director, Public and Community Relations
Methodist Health System —Dallas, TX
- Full-time
- 6 years
- Marketing
- English
Quick Apply
11d
Director of Purchasing
Search Partner Group, LLC —Dallas, TX
- $120,000 - $200,000 a year
- Full-time
- Background check
- Office
- Residential
- Profit sharing
- Paid holidays
Quick Apply
Director of Talent Acquisition
151 Coffee —Irving, TX
- Full-time
- Office
- In-person
- Senior level
Quick Apply
Associate Director of Ingredient Quality & Continuous Improvement
HelloFresh —Irving, TX
- $140,000 - $170,000 a year
- Full-time
- Travel
- Mentoring
- Recruiting
- Health insurance
- Paid time off
Regional Director of Patient Access
BasePoint Health Management —Dallas, TX
- From $125,000 a year
- Full-time
- 7 years
- Residential
- Master's degree
- AD&D insurance
- Paid holidays
Quick Apply
Private Client Director, Alpha - $200,000/year USD
Crossover —Plano, TX
- Full-time
- School experience
- US work authorization
- In-person
- Relocation assistance
Quick Apply
11d
Private Client Director, Alpha - $200,000/year USD
Crossover —Dallas-Fort Worth, TX
- Full-time
- School experience
- US work authorization
- In-person
- Relocation assistance
Quick Apply
11d
Director, Student and Family Support
Bezos Academy —Dallas, TX
- $132,000 - $250,000 a year
- Email
- School experience
- Preschool
- Bachelor's degree
- Paid parental leave
- Paid holidays
DIRECTOR OF INTERNATIONAL STUDENTS
International Leadership of Texas —Garland, TX
- $95,000 - $125,000 a year
- Full-time
- Background check
- Residential
- US work authorization
- Health savings account
- AD&D insurance
Director of Membership & Loyalty Strategy
PopStroke —Plano, TX
- $140,000 - $160,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Senior level
Quick Apply
Director of Campus Operations
Galen College of Nursing —Richardson, TX
- Full-time
- Analysis skills
- Experience equivalent to degree accepted
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply
9d
Senior Director, Provider Experience
Oscar Health —Dallas, TX
- $196,732 - $258,211 a year
- Overtime
- Remote
- Master's degree
- Bachelor's degree
- Recruiting
- Paid parental leave
- Paid holidays
Quick Apply
4d
Director, Retail Learning & Selling Enablement
Saks Global —Dallas, TX
- $151,000 - $196,000 a year
- Full-time
- Remote
- 8 years
- Continuous improvement
- Budgeting
- Disability insurance
- Health insurance
Senior Manager Customer CARE Workforce Management
Southwest Airlines —Dallas, TX
- $138,800 - $154,200 a year
- Full-time
- 18 years or older
- English
- Office
- Profit sharing
- Health insurance
5d
Director of Learning & Performance - Dallas
Dominium Management Services, LLC —Dallas, TX
- 7 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health savings account
Quick Apply
9d
Executive Director (226 Days)
Dallas Independent School District —Dallas, TX
- From $147,000 a year
- Full-time
- School experience
- Office
- 3 years
Director of Training and Support
Capodice & Associates —Dallas, TX
- Full-time
- 5 years
- Travel
- Senior level
Quick Apply
Director, Youth Learning
Dallas Arboretum & Botanical Garden —Dallas, TX
- Weekends as needed
- Background check
- 7 years
- Pass drug screening
- Health insurance
- 401(k)
Quick Apply
12d

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Head of Customer Service

Envirotainer -
Irving, TX

Quick Apply

Job Details

Full-time
$96,000 - $112,000 a year
11 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Managing teams in a customer support role
Customer service
Logistics
English
Frontline customer support management
Team development
Bachelor's degree
Leadership
Call center management

Full Job Description

Job Summary

Envirotainer transports life-saving pharmaceuticals around the world with innovative temperature-controlled solutions.

With 40 years leading the industry, the world's largest pharmaceutical companies trust us to deliver. We offer the widest choice of cold chain solutions with a range of shipment monitoring services, all backed by our extensive global network to get your product to where it needs to be, precisely when it needs to be there.

The Head of Customer Service – Americas is accountable for leading and developing the Americas Customer Experience organization and for delivering consistent, high-quality service performance across the region. We are looking for a person who is deeply customer-facing by instinct and experience. Someone who has personally built credibility with customers, understands what “great service” looks like in practice, and can translate customer needs into commercially sound, operationally executable decisions. The role combines: Customer experience leadership, commercial and financial judgement, performance management, and people leadership.

Responsibilities

Champion the end-to-end customer experience, ensuring consistent delivery of exceptional service across all customer touchpoints.
Analyze customer feedback, satisfaction scores, and service trends to identify opportunities for continuous improvement. Establish and monitor key performance indicators (KPIs) related to customer satisfaction, service quality, and customer effort.
Develop and implement customer experience initiatives that increase customer loyalty, retention, and advocacy. Partner with cross-functional teams to address customer pain points and improve operational processes. Work closely with Logistics, Service Network, Cold Chain Solutions, Finance, and other stakeholders to ensure seamless end-to-end execution and issue resolution.
Identify opportunities to increase customer lifetime value through consultative selling, cross-selling, and upselling strategies.
Coach team members on recognizing customer needs and recommending appropriate products, services, or solutions.
Develop performance metrics and incentive programs that balance customer satisfaction with revenue-generation objectives.
Utilize customer data and analytics to inform service strategies, improve customer retention, and support revenue growth initiatives.
Partner closely with Sales/Commercial to support strategic accounts, contract renewals, and service-level negotiations.
Make balanced decisions that protect service delivery while managing cost-to-serve and operational efficiency.
Drive invoice readiness through strong order quality and disciplined case resolution, supporting accurate and timely billing.
Define, implement, and continuously improve customer service processes, workflows, and operating models to ensure scalability and consistency.
Drive adoption of CRM tools, digital solutions, and automation to improve efficiency, visibility, and data quality.
Foster a culture aligned with Envirotainer’s values: Trustworthiness, Passion, Agility, and Team Spirit.

Experience

Bachelor’s degree (or equivalent experience) in Business, Operations, Supply Chain, or related field is required.
Minimum of 10 years in customer service, operations, or a related environment with increasing leadership responsibility.
Minimum 10 years of people leadership experience, preferably managing multi-location and/or remote teams. Ability to raise capability and standards through coaching and accountability.
Fluent English required; Spanish and/or Portuguese is an advantage.
Experience in logistics, cold chain, pharma, aviation freight, or other time-critical service environments is a strong advantage.
Strong analytical mindset with a track record of improving experience outcomes through data, KPIs, and structured continuous improvement.

Join us as we redefine excellence in customer service! Your leadership will shape memorable client experiences while advancing your career in a vibrant organization committed to growth and innovation.

Pay: $96,000.00 - $112,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

Bachelor's (Required)

Experience:

Customer service: 10 years (Required)
Leadership: 10 years (Required)
Logistics: 5 years (Preferred)
Call center management: 5 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

director of customer service jobs in dallas tx

Head of Customer Service

Director, Total Rewards

Director, Public and Community Relations

Director of Purchasing

Director of Talent Acquisition

Associate Director of Ingredient Quality & Continuous Improvement

Regional Director of Patient Access

Private Client Director, Alpha - $200,000/year USD

Private Client Director, Alpha - $200,000/year USD

Director, Student and Family Support

DIRECTOR OF INTERNATIONAL STUDENTS

Director of Membership & Loyalty Strategy

Director of Campus Operations

Senior Director, Provider Experience

Director, Retail Learning & Selling Enablement

Senior Manager Customer CARE Workforce Management

Director of Learning & Performance - Dallas

Executive Director (226 Days)

Director of Training and Support

Director, Youth Learning

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