Top 79 Head of operations Jobs in Dallas Tx

Head of Customer Service
Envirotainer —Irving, TX
- $96,000 - $112,000 a year
- Full-time
- Background check
- Spanish
- Customer service
- Health savings account
- Health insurance
Quick Apply
仓长 Hub Head
Gofo Inc —Lewisville, TX
- $74,800 - $93,600 a year
- Full-time
- Microsoft Excel
- English
- Mid-level
- Health insurance
- Dental insurance
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8d
Chief Operating Officer Franchise Operations
Special Strong Corporate —Allen, TX
- $200,000 - $250,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Travel
- Paid time off
- Work from home
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Chief Operating Officer
76 FENCE —Dallas, TX
- $140,000 - $160,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
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Chief Information Security Officer (CISO) - AI Trainer
DataAnnotation —Dallas, TX
- $50 - $100 an hour
- Part-time
- English
- Bachelor's degree
- Senior level
- Flexible schedule
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Executive Vice President - Chief Clinical & Compliance Officer (CCCO) / CMCO
Alert Rescue —Southlake, TX
- $150,000 - $295,000 a year
- Full-time
- Hybrid work
- Background check
- Nursing
- Medicine
- Health insurance
- Dental insurance
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8d
Head of Enterprise Risk Governance & Transformation
Selby Jennings —Dallas, TX
- 11+ years
- Office
- Finance
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6h
Head of Finance - Private Credit
Selby Jennings —Dallas, TX
- CPA
- 11+ years
- Office
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5d
Hub Head
GOFO INC —Lewisville, TX
- $80,000 - $100,000 a year
- Mid-level
- Warehouse
- Organizational skills
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Chief of Staff to CEO
Agile People and Payroll LLC —Richardson, TX
- Background check
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
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2d
Head of IT
Verily —Dallas, TX
- $209,000 - $312,000 a year
- Full-time
- Google Workspace
- Azure
- HIPAA
- Health insurance
Chief Operating Officer
Hospitality Management Corporation —Lewisville, TX
- Full-time
- Office
- Hotel
- Bachelor's degree
- Health insurance
- Dental insurance
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Managing Director, Head of Business Operations & Chief of Staff
TIAA —Dallas, TX
- $203,000 - $252,000 a year
- Online Application
- Office
- Senior level
2d
Chief Operating Officer
Urology Partners of North Texas —Arlington, TX
- Extended hours
- OSHA
- HIPAA
- Office
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Head of Learning and Enablement
NEON SOLUTIONS SERVICES LLC —Plano, TX
- Master's degree
- 8 years
- Bachelor's degree
Chief Operating Officer - Technical & Operations
Mind Friend —Dallas, TX
- Full-time
- 5 years
- Office
- Senior level
Quick Apply
11d
Chief Information Officer
The Lamplighter School —Dallas, TX
- Weekends as needed
- School experience
- 5 years
- Office
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Head of Production
Variosystems Inc —Southlake, TX
- Full-time
- Experience equivalent to degree accepted
- Senior level
- Associate's degree
- Disability insurance
- Health insurance
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Vice President, Head of Digital - CRO
Equinix —Dallas, TX
- $243,000 - $408,000 a year
- Full-time
- Office
- Bachelor's degree
- Product management
- Paid holidays
- Health insurance
12d
Senior Vice President / Chief Growth Officer
InTouch Credit Union —Plano, TX
- $228,300 - $241,000 a year
- Full-time
- 7 years
- Office
- Finance
Quick Apply

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head of operations jobs near dallas tx

Head of Customer Service

Envirotainer -
Irving, TX

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Job Details

Full-time
$96,000 - $112,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Managing teams in a customer support role
Customer service
Logistics
English
Frontline customer support management
Team development
Bachelor's degree
Leadership
Call center management

Full Job Description

Job Summary

Envirotainer transports life-saving pharmaceuticals around the world with innovative temperature-controlled solutions.

With 40 years leading the industry, the world's largest pharmaceutical companies trust us to deliver. We offer the widest choice of cold chain solutions with a range of shipment monitoring services, all backed by our extensive global network to get your product to where it needs to be, precisely when it needs to be there.

The Head of Customer Service – Americas is accountable for leading and developing the Americas Customer Experience organization and for delivering consistent, high-quality service performance across the region. We are looking for a person who is deeply customer-facing by instinct and experience. Someone who has personally built credibility with customers, understands what “great service” looks like in practice, and can translate customer needs into commercially sound, operationally executable decisions. The role combines: Customer experience leadership, commercial and financial judgement, performance management, and people leadership.

Responsibilities

Champion the end-to-end customer experience, ensuring consistent delivery of exceptional service across all customer touchpoints.
Analyze customer feedback, satisfaction scores, and service trends to identify opportunities for continuous improvement. Establish and monitor key performance indicators (KPIs) related to customer satisfaction, service quality, and customer effort.
Develop and implement customer experience initiatives that increase customer loyalty, retention, and advocacy. Partner with cross-functional teams to address customer pain points and improve operational processes. Work closely with Logistics, Service Network, Cold Chain Solutions, Finance, and other stakeholders to ensure seamless end-to-end execution and issue resolution.
Identify opportunities to increase customer lifetime value through consultative selling, cross-selling, and upselling strategies.
Coach team members on recognizing customer needs and recommending appropriate products, services, or solutions.
Develop performance metrics and incentive programs that balance customer satisfaction with revenue-generation objectives.
Utilize customer data and analytics to inform service strategies, improve customer retention, and support revenue growth initiatives.
Partner closely with Sales/Commercial to support strategic accounts, contract renewals, and service-level negotiations.
Make balanced decisions that protect service delivery while managing cost-to-serve and operational efficiency.
Drive invoice readiness through strong order quality and disciplined case resolution, supporting accurate and timely billing.
Define, implement, and continuously improve customer service processes, workflows, and operating models to ensure scalability and consistency.
Drive adoption of CRM tools, digital solutions, and automation to improve efficiency, visibility, and data quality.
Foster a culture aligned with Envirotainer’s values: Trustworthiness, Passion, Agility, and Team Spirit.

Experience

Bachelor’s degree (or equivalent experience) in Business, Operations, Supply Chain, or related field is required.
Minimum of 10 years in customer service, operations, or a related environment with increasing leadership responsibility.
Minimum 10 years of people leadership experience, preferably managing multi-location and/or remote teams. Ability to raise capability and standards through coaching and accountability.
Fluent English required; Spanish and/or Portuguese is an advantage.
Experience in logistics, cold chain, pharma, aviation freight, or other time-critical service environments is a strong advantage.
Strong analytical mindset with a track record of improving experience outcomes through data, KPIs, and structured continuous improvement.

Join us as we redefine excellence in customer service! Your leadership will shape memorable client experiences while advancing your career in a vibrant organization committed to growth and innovation.

Pay: $96,000.00 - $112,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

Bachelor's (Required)

Experience:

Customer service: 10 years (Required)
Leadership: 10 years (Required)
Logistics: 5 years (Preferred)
Call center management: 5 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

head of operations jobs in dallas tx

Head of Customer Service

仓长 Hub Head

Chief Operating Officer Franchise Operations

Chief Operating Officer

Chief Information Security Officer (CISO) - AI Trainer

Executive Vice President - Chief Clinical & Compliance Officer (CCCO) / CMCO

Head of Enterprise Risk Governance & Transformation

Head of Finance - Private Credit

Hub Head

Chief of Staff to CEO

Head of IT

Chief Operating Officer

Managing Director, Head of Business Operations & Chief of Staff

Chief Operating Officer

Head of Learning and Enablement

Chief Operating Officer - Technical & Operations

Chief Information Officer

Head of Production

Vice President, Head of Digital - CRO

Senior Vice President / Chief Growth Officer

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