Top 86 It service manager Jobs in Dallas Tx

IT Service Desk Supervisor
GTS Technology Solutions —Dallas, TX
- $73,000 - $78,500 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health savings account
- Health insurance
Quick Apply
1d
0000008652.IT MANAGER III.INFO TECH SERVICES
Dallas County —Dallas, TX
- Full-time
- Clean driving record
- Computer Science
- 3 years
Service Manager III
Equinix —Dallas, TX
- $118,000 - $176,000 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Paid time off
2d
Service Delivery Manager
Computacenter —Plano, TX
- $135,000 - $165,000 a year
- 5 years
- Bachelor's degree
- Travel
Full Time IT Infrastructure Services Manager
City of Grand Prairie —Grand Prairie, TX
- $97,304 - $151,337 a year
- Full-time
- Computer science
- Computer Science
- 5 years
14d
Technical Delivery Manager
NTT Ltd —Dallas, TX
- $116,175 - $193,625 a year
- Monday to Friday
- Databases
- Senior level
- Leadership
- Health savings account
- AD&D insurance
6d
IT Service Delivery Manager Sr
Huntington Bank —Farmers Branch, TX
- Full-time
- Office
- Bachelor's degree
- Senior level
14d
Service Desk Manager
Alliance Defending Freedom —Dallas, TX
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
Mobile Communication and Device Administrator
Epiroc —Garland, TX
- Mid-level
- Office
- 3 years
- Wellness program
- Health savings account
Senior Service Delivery Manager
Fujitsu —Richardson, TX
- $136,920 - $176,040 a year
- Azure
- Computer Science
- 11+ years
- 401(k)
Platforms & Solutions Director
PepsiCo —Plano, TX
- $132,200 - $262,400 a year
- System design
- Bachelor's degree
- Travel
- Paid parental leave
- Health insurance
2d
Modern IT Service Management Manager
Accenture —Irving, TX
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- 5 years
- Business development
- Travel
- Paid holidays
- Disability insurance
2h
IT Service Delivery & End User Operations Manager
Scottish Rite for Children —Dallas, TX
- Weekends as needed
- Hospital
- 5 years
- Analysis skills
IT Service Manager - Major Incident Management
NTT DATA —Plano, TX
- $70 - $84 an hour
- Hybrid work
- Mentoring
- Senior level
- Communication skills
Quick Apply
Assistant Manager- Service Delivery
Toyota Tsusho Systems —Plano, TX
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Analysis skills
Quick Apply
Service Delivery Project Manager (Remote)
DataBank —Dallas, TX
- Full-time
- Remote
- Mid-level
- Communication skills
- Time management
- Paid holidays
- Disability insurance
Quick Apply
3d
Senior Technology Services Lead
Bank of America —Plano, TX
- $117,100 - $183,500 a year
- Full-time
- Azure
- 5 years
- Office
Service Delivery Manager - Plano, Texas- Onsite
Nile Global Inc —Plano, TX
- Full-time
- Computer Science
- Bachelor's degree
- In-person
Quick Apply
Intelligent Infrastructure Services Advisory Lead
Accenture —Irving, TX
- $122,700 - $396,500 a year
- Full-time
- Hybrid work
- Azure
- 6 years
- DevOps
- Paid holidays
- Disability insurance
Lead Data Center Support Services Technician
Oracle —Red Oak, TX
- Computer science
- Computer Science
- Bachelor of Science

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it service manager jobs near dallas tx

IT Service Desk Supervisor

GTS Technology Solutions -
Dallas, TX

Quick Apply

Job Details

Full-time
$73,000 - $78,500 a year
1 day ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee stock ownership plan
Professional development assistance
Life insurance
Retirement plan

Qualifications

Managing technical support teams
Customer communication
Software troubleshooting
Managing teams in a customer support role
Team leadership
Coaching
De-escalation techniques
Conflict de-escalation
Incident Escalation
High school diploma or GED
Team development
Supervising experience
Continuous improvement
Incident management operations support
Customer support ticket management
Mentoring
Management reporting
Customer support
Process management
CompTIA A+
Ticketing system technical support
Help desk

Full Job Description

About Us

GTS Technology Solutions is an Employee-Owned (ESOP) company, established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, supporting state and local government agencies, education institutions (including K-12 and higher education), healthcare organizations, and private businesses.

Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.

Overview

We are seeking an experienced IT Service Desk Supervisor to support day-to-day service desk operations. This role is ideal for someone who thrives in a fast-paced support environment, is confident handling escalated technical issues, and enjoys coaching and guiding team members toward high-quality service delivery.

The Service Desk Lead will play a key role in maintaining service levels, improving processes, and ensuring consistent, customer-focused support experience.

Key Responsibilities

Collaborate with IT leadership to improve service quality and efficiency
Act as escalation point for complex service desk tickets and technical issues
Provide calm, professional support during high-priority incidents and user de-escalations
Coach and support service desk analysts to improve performance and consistency
Monitor and help manage SLA compliance, ensuring timely resolution of tickets
Assist with reporting on ticket trends, performance metrics, and service delivery KPIs
Identify recurring issues and support process improvement initiatives
Ask strong diagnostic questions to clarify user-reported issues and ensure accurate triage
Support documentation and knowledge article creation using structured knowledge practices
Participate in monthly on-call rotation for after-hours escalations

Required Skills & Experience

3+ years in a IT Service Desk or Technical Suppor Supervisor role
Prior experience in a lead, senior analyst, or mentoring/coaching capacity
Strong communication skills (written and verbal) with a focus on customer experience
Experience handling escalations and de-escalating frustrated users professionally
Solid understanding of IT service management processes and ticketing systems
Experience with SLA tracking and incident management practices
Strong problem-solving mindset and ability to stay resourceful under pressure
Basic Excel skills (reporting, filtering, pivot tables preferred)
Exposure to Power BI or reporting dashboards is a plus

Education & Certifications

High school diploma or equivalent required
CompTIA A+ Certification preferred
Understanding of IT Service Management (ITSM) or ITIL-based frameworks preferred
Familiarity with structured knowledge management practices such as Knowledge-Centered Service (KCS)
Understanding of IT service frameworks such as ITIL (Information Technology Infrastructure Library)

Other Requirements

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

All hiring decisions are made in compliance with EEOC guidelines. Background check information is used fairly and does not unlawfully discriminate against any individual.

GTS Technology Solutions participates in E-Verify to confirm employment eligibility of all newly hired employees. Employment is contingent upon successful verification of identity and legal authorization to work in the United States.

For more information about E-Verify, please visit the official E-Verify website.

Pay: $73,000.00 - $78,500.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Supervising: 1 year (Preferred)
Management reporting: 1 year (Preferred)
Help desk: 3 years (Preferred)
Software troubleshooting: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it service manager jobs in dallas tx

IT Service Desk Supervisor

0000008652.IT MANAGER III.INFO TECH SERVICES

Service Manager III

Service Delivery Manager

Full Time IT Infrastructure Services Manager

Technical Delivery Manager

IT Service Delivery Manager Sr

Service Desk Manager

Mobile Communication and Device Administrator

Senior Service Delivery Manager

Platforms & Solutions Director

Modern IT Service Management Manager

IT Service Delivery & End User Operations Manager

IT Service Manager - Major Incident Management

Assistant Manager- Service Delivery

Service Delivery Project Manager (Remote)

Senior Technology Services Lead

Service Delivery Manager - Plano, Texas- Onsite

Intelligent Infrastructure Services Advisory Lead

Lead Data Center Support Services Technician

I want to receive the latest job alert for it service manager in dallas tx

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