Top 3 It operations manager Jobs in Danbury Ct

Assistant IT Operations & EHR Manager
Pediatric Healthcare Associates —Shelton, CT
- Full-time
- Computer science
- Computer Science
- HIPAA
- On-the-job training
Quick Apply
6d
AI P&C Insurance Operations Solutions Architect, Manager
PRICE WATERHOUSE COOPERS —Stamford, CT
- $99,000 - $232,000 a year
- Computer Science
- 5 years
- System design
- Paid holidays
- Health insurance
13d

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Assistant IT Operations & EHR Manager

Pediatric Healthcare Associates -
Shelton, CT

Quick Apply

Job Details

Full-time
6 days ago

Benefits

On-the-job training

Qualifications

Computer operation
Windows
Internal employee customer service
Desktop (troubleshooting support)
Desktop applications
Networking equipment (troubleshooting support)
Network infrastructure management
Desktop administration
IT department experience

Full Job Description

Job Title: Assistant IT Operations & EHR Manager

Location: Shelton, CT

Position Type: Full-Time

Position Overview

The Assistant IT Operations & EHR Manager responsible for providing day-to-day technical support to employees while serving as a key resource for Epic EHR workflow optimization across the organization. This role combines traditional IT Help Desk responsibilities with network support, Epic application support, user training, workflow analysis, and project coordination.

This individual will serve as the primary escalation point for technical issues, ensure the stability and performance of the organization’s network infrastructure, and either bring or develop strong proficiency in Epic EHR workflows through structured training. The Assistant IT Operations & EHR Manager works closely with clinical, operational, and administrative teams to ensure technology solutions support efficient patient care and business operations.

This position reports to the IT Director and serves as a technical lead for end-user support, Epic workflow assistance, and technology initiatives.

Essential Duties and Responsibilities

IT Help Desk & Network Support

Serve as the primary escalation point for Tier I and Tier II technical support issues
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and peripherals
Manage user accounts, passwords, permissions, and access requests
Troubleshoot Microsoft Windows, Microsoft 365, networking, printing, and hardware issues
Assist in maintaining network infrastructure including routers, switches, firewalls, and wireless systems

Epic EHR Support & Workflow Optimization

Provide organization-wide support for Epic workflows across clinical and operational departments
Develop proficiency in Epic EHR workflows (training provided for candidates without prior Epic experience)
Assist users with workflow questions, troubleshooting, and best practices
Collaborate with Epic analysts and implementation teams to resolve application issues
Develop training materials, tip sheets, and workflow documentation
Conduct one-on-one and group training sessions for new and existing employees

Leadership & Administrative Responsibilities

Assist the IT Director with daily operations and departmental priorities
Help prioritize incoming support requests and coordinate workload
Assist in developing IT policies, procedures, and standard operating procedures
Maintain confidentiality of patient, employee, and organizational information in compliance with HIPAA and organizational policies
Participate in after-hours or on-call support as needed

Qualifications

Required

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or related field, or equivalent experience
Minimum of 3 years of IT Help Desk or systems support experience
Strong working knowledge of Microsoft Windows, Microsoft 365, Active Directory, and basic networking
Demonstrated ability to troubleshoot hardware, software, and connectivity issues
Excellent communication, problem-solving, and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Willingness and ability to learn Epic EHR workflows through on-the-job training

Preferred

Experience supporting Epic EHR or other healthcare systems
Experience supporting network infrastructure (routers, switches, firewalls, Wi-Fi)
Experience supporting multi-site healthcare organizations
IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications

Physical Requirements

Ability to lift and move computer equipment up to 50 pounds
Ability to work at a computer for extended periods
Ability to travel between company locations as needed

Quick Apply

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it operations manager jobs in danbury ct

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AI P&C Insurance Operations Solutions Architect, Manager

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