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Beverage Server

Caesars Entertainment -
Danville, VA

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Serving
Customer communication
Food service customer order management
Customer relationship building
Direct client contact
Employee relationship building
Customer engagement
Beverage garnish preparation
Guest rapport building

Full Job Description

Beverage Server

Danville, VA, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

JOB SUMMARY

The primary responsibility of the Beverage Server is to ensure customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.

HOW YOU WILL CREATE THE EXTRAORDINARY

Greets and welcomes all guests in a pleasant and professional manner.

Provides timely cocktail service in a friendly and courteous manner.

Keeps assigned areas clean and empty of glasses and bottles.

Constantly looks for service opportunities.

Responds to and resolves guest complaints.

Answers guest questions and is knowledgeable about property events and attractions.

Performs all side work at assigned station, such as stocking coffee, glasses, sugar, cream and coffee dispenser.

Provides fast (10 minutes or less round time), friendly, professional beverage service to casino guests; carries full trays on every round

Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests

Maintains clean and stocked workstation

Handles money according to procedure

Monitors guest consumption of alcohol and intervenes as needed according to guidelines

Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos

Promotes casino events and programs

Works closely with Total Rewards Center to promote new card sign up programs.

Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor

Provides personalized service and uses guest name

Resolves service problems according to guidelines

Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Any other tasks/duties as assigned

HOW YOU WILL CREATE THE EXTRAORDINARY

WHAT YOU WILL NEED

Must be a minimum of 21 years of age or older.

One-year previous high volume cocktail experience.

Minimum of one year customer service experience in a previous position, where the

primary job duty is direct customer service, is required.

Must possess excellent customer service and communication skills.

Must be able to initiate and engage in conversation in a professional and friendly manner.

Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.

Must be able to work any day of the week and scheduled shift.

Must be able to get along with co-workers and work as a team.

Must present a well-groomed appearance.

Work requires knowledge of tray service and cocktail ingredients.

Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

ADDITIONAL REQUIREMENTS

Requires standing and walking continuously with a tray up to 20lbs throughout the shift.

Must be able to lift and carry 20lbs.

Must be able to work in extreme heat during the summer months.

Must be able to stand for entire shift.

Must be able to access service area when picking up beverage orders.

Must be able to converse over the telephone in an environment with loud background noise.

Must be able to stoop, bend and reach.

Must have the manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders.

Must be able to listen and respond to visual and aural cues.

Must be able to simultaneously handle the demands of many customers.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

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JOB SUMMARY

HOW YOU WILL CREATE THE EXTRAORDINARY

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