Top 10 Customer support & client services managers Jobs in Daphne, Al

CUSTOMER SERVICE MANAGER
KAISHAN COMPRESSOR USA, LLC. —Loxley, AL
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Disability insurance
Quick Apply
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Daphne, AL
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
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Customer Care Manager - State Farm Agent Team Member
Bradley Jacobs - State Farm Agent —Mobile, AL
- $35,000 - $45,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
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Sales Associate / Customer Service / Account Manager
CAR LAND LLC —Mobile, AL
- From $800 a week
- Full-time
- English
- Mid-level
- Supervising experience
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10d
Service Center Manager
Hackbarth Delivery Service —Mobile, AL
- $60,000 - $70,000 a year
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Dental insurance
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2d
Membership Manager
Via Health Fitness & Enrichment Center —Mobile, AL
- $13 - $15 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
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1d

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Entry Level Manager
Confidential —Whitehall, OH
MCS Management is looking to develop the next generation of leaders in Columbus through our Entry Level Manager opportunity supporting Kinetic Fiber operations.
$55,000 - $60,000 a year
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12d
Customer Service Supervisor
DHL —Lockbourne, OH
Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
$60,000 - $90,000 a year
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CUSTOMER SERVICE MANAGER

KAISHAN COMPRESSOR USA, LLC.
Loxley, AL

Quick Apply

Job Details

Full-time

Benefits

Profit sharing
Disability insurance
Health insurance
Dental insurance
401(k) 6% Match
Vision insurance
401(k) matching

Qualifications

Customer communication
Managing teams in a customer support role
Employee relationship building
Channel sales

Full Job Description

We are Engineering the Future

Only 30 minutes from Mobile Bay and just an hour from the white sand beaches of Alabama's Gulf Coast, your next career move could come with a view. Join Kiashan Compressor USA in Loxley, Alabama where we design and engineer high quality rotary screw air compressors that are driving a more energy efficient future. Our 130,000 square foot facility is both state-of-the-art and climate controlled. This role is an in-person role and is not eligible for remote work.

We are seeking a Customer Service Manager to own and develop the customer relationship team as they support our distributor network across the Americas. As no two days are ever the same in customer service, you'll aways have the ability to create amazing relationships that contribute to our success by using your passion for problem solving, going above and beyond and working to provide industry-leading service. Our customer service specialists are known for going the extra mile and as the manager of that team we have high expectations that you will motivate and engage your team throughout the working day. We actively promote a team culture to achieve KPIs, while also being able to manage performance, deliver feedback and drive positive change.

Key Responsibilities

Leadership & People Development

Lead, coach, and develop a team of customer service representatives to achieve high performance and professional growth
Establish clear expectations, performance metrics, and development plans for each team member
Conduct regular one-on-ones, performance reviews, and career development conversations
Foster a positive, engaged, and accountable team culture built on trust, respect, and collaboration
Identify talent gaps and develop training programs to enhance product knowledge, communication skills, and service execution
Champion employee engagement and retention through recognition, mentorship, and growth opportunities

Customer & Distributor Support

Ensure timely, accurate, and consistent responses to distributor inquiries, orders, and technical support needs
Serve as an escalation point for complex customer issues, driving resolution with urgency and professionalism
Partner closely with Sales, Operations, Engineering, and Supply Chain teams to deliver a seamless distributor experience
Continuously evaluate and improve service processes to enhance responsiveness, efficiency, and customer satisfaction
Monitor KPIs such as response time, order accuracy, and customer satisfaction

Process Improvement & Operational Excellence

Analyze workflows and identify opportunities to streamline processes and reduce waste
Implement best practices for order management & communication
Utilize data and customer feedback to drive continuous improvement initiatives
Collaborate with cross-functional teams to improve systems, tools, and reporting capabilities
Support ERP system enhancements to improve service outcomes

Qualifications

Bachelor’s degree preferred.10-15 years of experience in lieu of education
5+ years of customer service experience in a manufacturing or industrial environment preferred
3+ years of leadership experience managing teams required
Experience working with distributor-based sales channels required
Familiarity with ERP systems
Highly proficient in Microsoft Office including Teams, Outlook, Excel, Word and PowerPoint
Highly proficient in SharePoint
Strong problem-solving and decision-making skills
Excellent communication and interpersonal skills
Experience in compressor systems, rotary screw equipment, or industrial machinery
Bilingual capabilities (English/Spanish) preferred

Success Measures

Improvement in team engagement and retention
Achievement of service KPIs (response time, task accuracy, resolution time)
Positive distributor feedback (NPS scores)
Demonstrated alignment with and enforcement of company core principles
Measurable growth and development of team members

Why This Role Matters

This role is critical to ensuring our distributors experience a best-in-class level of service that reflects our brand and values. By developing a strong team and reinforcing our core principles, the Customer Service Manager plays a direct role in customer loyalty, operational success, and long-term business growth.

Really Good Benefits

We offer medical, dental, vision, Short and Long-term disability, a 401K match of 6% and a quarterly gain sharing (profit sharing) program that will seem unreal.

Our customers come from all walks of life and so do our colleagues. That's why we are proud to be an equal opportunity employer. Ready to join the team? Apply today at Kaishanusa.com/careers.

Quick Apply

Refine Your Search

customer support & client services managers jobs in daphne, al

CUSTOMER SERVICE MANAGER

Branch Operations Supervisor - Commercial Insurance

Customer Care Manager - State Farm Agent Team Member

Sales Associate / Customer Service / Account Manager

Service Center Manager

Membership Manager

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