Top 15 Helpdesk technician Jobs in Daphne, Al

Lead IT Technician
Confidential —Mobile, AL
- $72,000 - $90,000 a year
- Weekends as needed
- Windows
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Field Service Engineer / Helpdesk
DealerGeek —Daphne, AL
- $42,000 - $60,000 a year
- Full-time
- English
- Mid-level
- Travel
Quick Apply
Help Desk Technician, Tier II
Hiller Companies —Mobile, AL
- Urgently hiring
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Entry Level IT Technician
Grand Hotel Golf Resort and Spa, Autograph Collection —Point Clear, AL
- Hospitality
- Experience equivalent to degree accepted
- Ability to lift 75 pounds
- Health savings account
- Health insurance
Quick Apply
20h
IT Help Desk Technician
MCG Business Solutions —Mobile, AL
- Email
- Mid-level
- Associate's degree
- 2 years
User Support Officer
Nouryon —Axis, AL
- Full-time
- 5 years
- Windows
- SQL
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Fairhope, AL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
AutoNation Ford of Mobile- Service Advisor
AutoNation —Mobile, AL
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
20h
Voice Field Technician
Kloud 7 —Mobile, AL
- Overtime
- Background check
- Mid-level
- Office
Quick Apply
MO HVAC Technician
SSAB AB —Mobile, AL
- Overtime
- Mid-level
- 3 years
- High school diploma or GED

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Field Service Engineer / Helpdesk
DealerGeek —Daphne, AL
Participate in emergency support calls or large projects, including occasional travel to distant customer sites (travel expenses covered).
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Lead IT Technician

Confidential
Mobile, AL

Quick Apply

Job Details

Full-time
$72,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Desktop computer repair
Cloud identity and access management (IAM)
Mobile device support
Laptop (troubleshooting support)
iOS
Hardware maintenance
Wireless network configuration
Windows
Printer (troubleshooting support)
VLAN
Driver's License
Desktop (troubleshooting support)
Azure AD
Networking equipment (troubleshooting support)
macOS administration
macOS
Managing projects
Microsoft 365 support
CompTIA Security+
Restaurant experience
Peripheral hardware support
Intune
Network security

Full Job Description

Position Summary:
The Lead IT Technician is HHG's senior on-site technologist and the most experienced set of technical hands across the estate. This is a hands-on leadership role: you fix the hard problems yourself; you are the first escalation point for everything technical, and you own the day-to-day running of HHG's technology while building the in-house function over time. You will work closely with, and through, HHG's managed services provider (MSP), holding them accountable for their commitments while bringing routine support and project execution in-house. As the team grows, you will lead and mentor junior technicians. A core principle guides the work: HHG owns its assets and the accounts that control them, and we manage them directly, with vendors granted access we can review and revoke. This role suits an experienced technician who is ready to lead, is comfortable in a fast, loud hospitality environment, and takes ownership of uptime, standards, and getting things genuinely fixed rather than patched.

Key Responsibilities:

Be the escalation point. Own the hardest technical problems across all sites and resolve issues that stop service, payments, or the kitchen, fast and permanently.
Set the standard. Define and maintain HHG's technical standards, naming, configurations, and documentation so every site is set up and supported consistently.
Lead the team as it grows. Mentor and direct junior technicians and help-desk staff, set priorities, and review work quality.
Keep service running. Ensure POS terminals, kitchen displays, receipt printers, payment devices, and Wi-Fi stay up during operating hours, and lead the response when they do not.
Support staff and managers. Provide patient, service-minded help with accounts, devices, and everyday technology, and make sure managers know who to call and trust it gets handled.
Run identity and device management. Administer Microsoft 365 / Entra ID and lead device management through Apple Business Manager and Microsoft Intune, including onboarding and offboarding of restaurant staff.
Own the device fleet. Standardize the setup, deployment, maintenance, and retirement of computers, tablets, and peripherals, and bring devices consistently under HHG-managed identity.
Lead network operations. Own the UniFi network estate (gateways, switches, access points): connectivity, Wi-Fi coverage, segmentation, and consolidation toward a single HHG-controlled account across all sites.
Protect uptime with power. Maintain the standardized battery-backup (UPS) fleet, monitor health, and replace units proactively.
Own infrastructure hygiene. Keep server and network closets clean, labeled, and documented, and oversee cabling and hardware installs to standard.
Lead restaurant-systems support. Serve as HHG's senior hands-on point-of-sale and kitchen display systems, and a key owner during the upcoming POS platform rollout and go-live.
Drive modernization projects. Plan and execute IT initiatives on-site (device-management rollout, network migration, power standardization, camera and POS projects), with clear milestones and follow-through.
Manage vendors. Act as HHG's technical point of contact for the MSP, internet providers, and equipment vendors, hold them to committed dates, and confirm work is completed correctly.
Protect HHG ownership. Maintain a living inventory of HHG-owned hardware, accounts, licenses, and warranties, and ensure HHG retains ownership and administrative control of its systems.
Perform other duties as assigned.

Qualifications:

5 or more years in IT support, field/desktop support, or systems administration, including experience taking the lead on issues and projects.
Strong, hands-on troubleshooting across Windows and Apple (macOS / iOS / iPadOS) devices, printers, and peripherals.
Solid networking knowledge: switches, access points, Wi-Fi, VLANs, IP addressing, and methodical network troubleshooting.
Confident administering Microsoft 365 / Entra ID (accounts, licensing, security basics).
Proven ability to stay calm, organized, and decisive under pressure during live service.
Clear communication with non-technical staff and the ability to coordinate vendors firmly and professionally.
Reliable transportation, a valid driver's license, and willingness to travel between sites, including occasional out-of-state travel.
Availability for nights, weekends, holidays, and on-call leadership.
Authorized to work in the United States.

Preferred Qualifications:

IT experience in restaurants, hospitality, retail, or another multi-location environment.
Hands-on experience with point-of-sale and kitchen display systems, ideally through an implementation or rollout.
Experience with UniFi / Ubiquiti networking and with device management (Intune and Apple Business Manager).
Experience in managing or holding MSPs and vendors accountable.
Certifications such as CompTIA Security+ or Network+, or Microsoft and Apple credentials.
Experience mentoring or leading other technicians.

Physical Requirements and Working Conditions:

Work in active restaurant and kitchen environments that can be hot, loud, and busy.
Stand, walk, kneel, and work for extended periods during installs and repairs.
Lift and carry equipment up to approximately 50 pounds (for example battery-backup units and network gear).
Use ladders and work at heights to service access points, cameras, and cabling.
Travel between locations by vehicle, with occasional out-of-state travel.

Pay: $72,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in daphne, al

Lead IT Technician

Field Service Engineer / Helpdesk

Help Desk Technician, Tier II

Entry Level IT Technician

IT Help Desk Technician

User Support Officer

Now Hiring IT and Telecom Field Technicians

AutoNation Ford of Mobile- Service Advisor

Voice Field Technician

MO HVAC Technician

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