Top 4 Entry level tech support Jobs in Daphne Al

Associate, Technology
1915 South / Ashley —Mobile, AL
- Full-time
- Microsoft Outlook
- Computer Science
- Office
- Disability insurance
- Health insurance
Quick Apply
IT Support Technician
Woerner Agribusiness LLC —Foley, AL
- Weekends as needed
- Microsoft Outlook
- Mid-level
- SharePoint
- Paid holidays
- Disability insurance
Quick Apply
3d
Help Desk Technician, Tier I
Hiller Companies —Mobile, AL
- Urgently hiring
- Computer science
- Computer Science
- Office
- Disability insurance
- Health insurance
Quick Apply
Regional IT Support Specialist
TQL —Spanish Fort, AL
- Full-time
- Inventory management
- Mid-level
- Office
- Opportunities for advancement
Quick Apply

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Associate, Technology

1915 South / Ashley -
Mobile, AL

Quick Apply

Job Details

Full-time

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance

Qualifications

Microsoft Outlook
DHCP
Desktop (troubleshooting support)
Customer support ticket management
Computer networking
DNS
Desktop administration
Ticketing system technical support

Full Job Description

Join our winning team, 1915 South, as an Associate of Technology. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

Position Summary:

The Associate of Technology is an entry-level front-line IT support owner for end users across the organization. The single most important responsibility of this role is ensuring the IT ticket queue is worked in proper triage; order every ticket acknowledged, prioritized, and resolved or escalated against published SLAs. The Associate of Technology is the day-to-day face of IT for end users and the first line of defense for endpoint security in a PCI-DSS-regulated environment.

Job Duties:

Own the IT ticket queue throughout the workday. Acknowledge new tickets within published first-response SLAs, work tickets in proper triage order, categorize and prioritize accurately, provide regular status updates to end users, close completed tickets with documented resolutions, and escalate issues exceeding Tier 1 scope to the Manager of Technology.
Resolve Tier 1 issues including password resets, MFA, Microsoft 365/Outlook, VPN, printers, peripherals, conference-room AV, and basic application troubleshooting. Translate technical issues into plain language for end users.
Image, deploy, decommission, and re-deploy workstations and laptops following standard build documentation. Maintain accurate records in the IT asset management tool, including hardware assignments, location, and lifecycle status.
Process new-hire and separation requests in coordination with People Operations. Handle account creation, group membership, MFA enrollment, equipment provisioning, and timely access removal. Ensure all access changes are documented and completed within published service windows.

Apply patches and software updates pushed via N-able and validate successful deployment on assigned endpoints. Remediate Tenable vulnerability findings on endpoints through patching and configuration changes within compliance windows and document supporting evidence.
Enforce PCI-DSS workstation controls including screen-lock policy, prohibition on storing cardholder data on endpoints, anti-malware verification, and removable-media restrictions. Follow change-management procedures for all production endpoint and account changes.
Document troubleshooting steps, root cause, and resolution within each ticket to build an institutional record. Author and update knowledge base articles for recurring issues and standard fixes and contribute to IT runbooks and standard operating procedures.

Required Qualifications:

Education: Associate degree in IT, computer science, or related field, OR 1+ year of help desk / desktop support experience.
Experience: 1–3 years of help desk, desktop support, or end-user IT support experience

Working knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking concepts (DNS, DHCP, VPN)

Experience with ticketing platforms, endpoint management, and IT documentation

Strong written and verbal communication; ability to translate technical issues into plain language for end users

Strong problem-solving and organizational skills; customer-service mindset; remains calm and professional under pressure

Physical and Work Environment Requirements:

Physical Demands: Prolonged periods of sitting while working at a computer and responding to support requests; Occasional lifting and moving of IT equipment such as computers, monitors, and printers (up to 25–50 lbs).
Work Environment: Office; Retail Store Location
Schedule: Weekdays, Weekends, and Holidays, as required.

Why 1915 South?

Compensation: Competitive commission-based pay with performance bonuses
Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance
Paid Time Off: Paid vacation and sick leave
Retirement: 401(k) retirement plan with company matching contributions
Tuition Assistance: College tuition support through Thomas University
Employee Discounts: Generous employee discounts on furniture
Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future!

Quick Apply

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entry level tech support jobs in daphne al

Associate, Technology

IT Support Technician

Help Desk Technician, Tier I

Regional IT Support Specialist

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