Top 18 Helpdesk technician Jobs in Dauphin Pa

Junior Helpdesk Support
Merit IT LLC —Mechanicsburg, PA
- From $45,000 a year
- Full-time
- Computer literacy
- Driver's License
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
11h
Desktop Support Technician
Reach Cyber Charter School —Enola, PA
- Hybrid work
- Writing skills
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Desktop Support Technician
FutureSoft Consulting Inc —Bowmansdale, PA
- Full-time
- Background check
- Mid-level
- 3 years
Quick Apply
Desktop Support
ATC —Harrisburg, PA
- Contract
- Classroom
- Mid-level
- Classroom experience
IT Technician
ATC —Harrisburg, PA
- Contract
- Research
- Mid-level
- Organizational skills
Network Technician
ATC —Harrisburg, PA
- Contract
- Research
- Mid-level
- Organizational skills
System Admin
ATC —Harrisburg, PA
- Contract
- Classroom
- Mid-level
- Classroom experience
NOC
ATC —Harrisburg, PA
- Contract
- Research
- Mid-level
- Organizational skills
Service Desk Specialist
Software Technology Inc —Harrisburg, PA
- Overnight shift
- Research
- Mid-level
- Organizational skills
Quick Apply
NOC Specialist
ATC —Harrisburg, PA
- Contract
- Research
- Mid-level
- Organizational skills
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Harrisburg, PA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Network Service Desk Specialist - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Full-time
- Research
- Mid-level
- Office
Quick Apply
Communications Specialist - Harrisburg, PA
Software Technology Inc —Harrisburg, PA
- Research
- Mid-level
- Organizational skills
Quick Apply
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply

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Help Desk Analyst
FutureSoft Consulting Inc —Harrisburg, PA
The position will focus on answering support calls, assisting users with password resets, application support, basic troubleshooting, and creating/escalating…
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14d
Help Desk Analyst
ATC —Harrisburg, PA
The contractor will work directly with the registry supervisor, manager, registry specialists, and other contracted staff of the PIERS team during this…

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
12h

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Junior Helpdesk Support

Merit IT LLC
Mechanicsburg, PA

Quick Apply

Job Details

Full-time
From $45,000 a year
11 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Teamwork
Operating systems
Phone communication
Driver's License
Computer hardware
Computer networking
Typing

Full Job Description

Job Summary
We are seeking a skilled and customer-focused Junior Helpdesk Technician to join our team at an Information Technology Service Provider. The Service Technician will be responsible for providing technical support to clients via phone, email, remote tools, or onsite, resolving service requests, and ensuring that client systems are functioning optimally. The ideal candidate will have excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.

Essential Duties and Responsibilities

Customer service

Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket.
Provide onsite support if required
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting

Use of our ticketing system

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Ensure that Client Documentation is well maintained
Ensure that tickets aren’t “stale” throughout the process

Use of our monitoring and management tools

Review RMM dashboard and apply remediation actions as needed
Review regularly scheduled/automated actions
Focus on automation/scripting to deliver consistent and quick support to our clients

Project Work

Collaborate with team members to plan, coordinate, and execute client IT projects. When opportunities arise the Junior / L1 Technician may be required to help with project delivery whether remote or onsite

Communication & reporting

Escalate tickets that require Senior Helpdesk Engineer support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as defined by leadership
Identify, Communicate and Mitigate potential risks to technical team, leadership, and clients

Teamwork

Follow the schedule provided by leadership
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the leadership and or senior technical staff

Prerequisites:

Desired

A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
Strong understanding of operating systems, business applications, printing systems and network systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
IT literate – Advanced user level
Valid Driver's license
The ability to keep up with & adapt to the fast-paced IT world

Nice to have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Experience and knowledge of working with the Microsoft 365 Platform
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Client Experience Certifications such as Helpdesk Habits etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business

Perks:

Unlimited Vacation Policy
Employee Bonus Program
We have Health / Dental and Vision covered!
An easy-going environment and culture (we all enjoy what we do)
Hybrid Work Environment

If you are passionate about technology and eager to develop your skills in a supportive environment, we encourage you to apply for this exciting opportunity as a Junior Helpdesk Support professional.

Note: This job description is intended to convey information essential to understanding the scope of the position and general nature and level of work performed. It is not exhaustive and may be subject to change or modification at any time.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Helpdesk: 1 year (Preferred)

Ability to Commute:

Mechanicsburg, PA 17050 (Required)

Work Location: In person

Quick Apply

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helpdesk technician jobs in dauphin pa

Junior Helpdesk Support

Desktop Support Technician

Desktop Support Technician

Desktop Support

IT Technician

Network Technician

System Admin

NOC

Service Desk Specialist

NOC Specialist

Now Hiring IT and Telecom Field Technicians

Network Service Desk Specialist - Harrisburg, PA/On-Site

Communications Specialist - Harrisburg, PA

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

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