Top 1842 Guest experience manager Jobs in Davenport, Fl

Guest Experience Manager
Villatel —Davenport, FL
- Full-time
- 5 years
- Mid-level
- Analysis skills
Quick Apply
Guest Services Manager
Marriott International, Inc —Lake Buena Vista, FL
- $28.42 - $38.94 an hour
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- On-the-job training
3d
Guest Experience Specialist
Villatel —Davenport, FL
- $18 - $20 an hour
- Weekends as needed
- High school diploma or GED
- Accounting
- Conflict management
Quick Apply
9d
General Manager
StudioRes Davenport —Davenport, FL
- $65,000 - $70,000 a year
- Microsoft Outlook
- Mid-level
- Hotel
Quick Apply
Front Office Manager
Marriott International, Inc —Lake Buena Vista, FL
- $89,000 - $113,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
12d
Member Experience Manager
EōS Fitness —Davenport, FL
- $18 - $20 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Manager of Guest Technology & WiFi
Holiday Inn Club Vacations —Orlando, FL
- Hybrid work
- Hospitality
- Analysis skills
- Bachelor's degree
Quick Apply
11d
Dual Director of Housekeeping - Timeshare
Vertex Hospitality Solutions —Orlando, FL
- $95,000 - $105,000 a year
- Weekends as needed
- Spanish
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
Front Desk Manager
Marriott International, Inc —Orlando, FL
- $56,000 - $70,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
10d
Hotel Assistant General Manager
Marriott Courtyard —Winter Haven, FL
- From $65,000 a year
- Full-time
- Background check
- Hotel
- Supervising experience
- Relocation assistance
- Health insurance
Quick Apply
Senior Unit Controller - Florida State Univ - Tallahassee
Aramark —Florida
- Oracle
- 5 years
- Mid-level
Sr Mgr-Electrical Technical Ops
Disney Cruise Line —Celebration, FL
- Guest services
- Senior level
- Electrical Engineering
10d
Sr Operations Integration Project Manager
Disney Cruise Line —Celebration, FL
- Engineering
- Presentation skills
- Budgeting
5d
Senior Flutter Developer
Computer Enterprises Inc —Kissimmee, FL
- $75 - $85 an hour
- Contract
- Computer science
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Sr. Manager, Enterprise Architecture (Disney Experiences)
Disney Experiences —Orlando, FL
- $175,000 - $210,000 a year
- Computer Science
- Public speaking
- Office
1d
Hotel Assistant General Manager
Confidential —Winter Haven, FL
- $60,000 - $65,000 a year
- Weekends as needed
- Background check
- English
- Mid-level
- Paid training
- Relocation assistance
Quick Apply
3d
Lifestyle Manager
Cove Communities —Lakeland, FL
- $51,000 a year
- Mid-level
- 3 years
- Organizational skills
Quick Apply
8d
Technical Project Manager - AI
Software Resources, Inc. —Lake Buena Vista, FL
- Contract
- 3 years
- Master's degree
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
11d
Restaurant Manager
Summer House On The Lake —Orlando, FL
- $55,000 - $70,000 a year
- Weekends as needed
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Senior Manager, Systems Engineering
Disney Experiences —Celebration, FL
- $148,300 - $198,800 a year
- Computer Science
- Engineering
- 3 years
3d

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Guest Experience Manager

Villatel -
Davenport, FL

Quick Apply

Job Details

Full-time

Qualifications

Managing teams in a customer support role
Performance Reporting
Managing hospitality teams
Metrics Reporting
Project delivery management
Management reporting
Process improvement planning
AI-driven automation
Analytics

Full Job Description

A DAY IN THE LIFE OF OUR GUEST EXPERIENCE MANAGER

A call comes in before 7:30 AM — a guest locked out, with a group arriving behind them in an hour. Your Specialist is already on the line, pulling up the access code and looping in Dispatch, and it's handled before you even see it in the queue. This is Guest Experience at Homes by Villatel: every interaction happens by phone, chat, or email, and your job isn't to take that call — it's to have built a team, and an AI agent program, that doesn't need you to. By mid-morning, you're spotting the pattern behind a handful of unrelated tickets that all trace back to the same gap — because the real work here is redesigning the process, not answering the same call five times. A quick huddle and a proposed fix, that's the standard.

At Homes by Villatel, the Guest Experience Manager leads a remote-first team that never rarely a guest face-to-face but still delivers a five-star experience through every call and resolution — proof that hospitality is about care, not proximity. If you coach and treat "good enough" as a starting point — this is your next role.

CORE RESPONSIBILITIES

1. Team Leadership & Development

Lead a team of Specialists responsible for both direct guest service and the day-to-day management of Villatel's AI agents. This team operates at a higher caliber than a traditional call-handling group, and the Manager is expected to recruit, develop, and retain accordingly.
Build agent capability so the team resolves guest issues independently. Escalations to the Manager should be the exception; a rising escalation rate is a coaching gap, not a workload norm.
Conduct structured one-on-one check-ins with direct reports no less than bi-weekly; document all performance conversations.

2. Guest Experience Oversight

Establish escalation frameworks, decision-making authority, and documentation standards that enable agents to handle complex guest situations without Manager involvement.
Hold the GE team accountable for complete, accurate ticketing of all guest issues, requests, and resolutions, and for efficient cross-departmental communication between Guest Experience, Dispatch, Maintenance, and other operational teams.
Identify and proactively surface communication breakdowns between departments; do not wait for other teams to flag gaps.

3. Group Arrivals & Event Coordination

Own Guest Experience readiness for all group arrivals. Coordinate proactively with the Event Center and Sales from booking confirmation through departure — group needs are never discovered at check-in.
Lead pre-arrival planning for every group: unit readiness verification, arrival logistics, special requests, VIP identification, and GE staffing coverage aligned to group volume and event schedules.
Conduct a post-departure debrief with Sales and the Event Center after every significant group; feed learnings into GE processes and pre-arrival planning standards.

4. Process Improvement & Project Management

This is the defining responsibility of the role and the primary measure of Manager-level performance.

Accepting the status quo is not an option. Approach every process, workflow, and system with a critical and inquisitive mindset — questioning whether current methods are the most effective and using common sense, industry knowledge, and Villatel know-how to recommend and implement better approaches.
Manage the day-to-day performance of the AI agent program: monitor AI performance, identify failure patterns, and recommend and implement workflow and escalation-logic refinements in partnership with the agent team and IT&E.
Apply formal project management discipline to all improvement work: defined scope, milestones, owners, and measurable outcomes. Projects are completed and measured — not started and abandoned.
Own the GE workstream within cross-functional initiatives and partner with Dispatch, Maintenance, Housekeeping, and IT&E to drive improvements to completion.
Quantify the impact of every improvement — response times, resolution rates, compensation spend, review scores — and report results to leadership.
Create and self-assign improvement projects when gaps or opportunities exist. The GE Manager is expected to generate work, not only receive it.
When bringing a challenge to leadership, come prepared with proposed solutions. Leadership is available to guide and decide — but the Manager is expected to have applied their own judgment and arrived at a point of view before escalating.

5. Review Response Management (RTR)

Ensure timely, thoughtful responses to all guest reviews across applicable platforms through the agent team, leveraging AI and saved templates to maintain quality at scale. RTR is a non-negotiable departmental responsibility that may not lapse regardless of occupancy or operational volume.
Monitor response completion rates and quality; escalate any lapse or risk to leadership immediately.

6. Departmental Reporting

Provide leadership with a weekly status update covering completed work, active projects, and upcoming priorities, and ensure the department's daily Pulse Report entry is submitted without exception.
Deliver a monthly GE performance report to the Head of Operations covering guest satisfaction trends, RTR metrics, compensation spend, AI containment, escalation patterns, and group arrival performance. Reports should carry insight and narrative — not activity logs — and be complete enough that leadership does not need to ask follow-up questions.

7. Administrative & Financial Oversight

Approve guest satisfaction compensation within established thresholds; escalate requests exceeding those thresholds. Ensure all adjustments are accurately classified — compensation and folio adjustments are distinct, and misclassification has direct financial impact to Villatel and property owners.
Acknowledge all feedback and directives from leadership within 24 hours; respond to all active email threads within 48 hours. Document processes and procedures when directed and deliver within the timeframe given.

QUALIFICATIONS & EXPERIENCE

Extensive hotel, resort, or vacation rental experience is required, including significant tenure in Guest Experience, Front Office, or Guest Services leadership. Candidates without direct hospitality guest experience leadership will not be considered.
Minimum 5 years of progressive hospitality leadership experience, including direct management of guest-facing teams.
Demonstrated experience coordinating group arrivals, events, or high-touch VIP stays in a hospitality environment.
Proven track record of process improvement and project delivery with measurable, quantified outcomes.
Comfort operating in a technology-forward environment, including AI-enabled guest service workflows; ability to evaluate, refine, and expand automated tools.
Strong analytical and written communication skills; ability to synthesize operational data into executive-ready reporting.

Villatel is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected status.

Quick Apply

Refine Your Search

guest experience manager jobs in davenport, fl

Guest Experience Manager

Guest Services Manager

Guest Experience Specialist

General Manager

Front Office Manager

Member Experience Manager

Manager of Guest Technology & WiFi

Dual Director of Housekeeping - Timeshare

Front Desk Manager

Hotel Assistant General Manager

Senior Unit Controller - Florida State Univ - Tallahassee

Sr Mgr-Electrical Technical Ops

Sr Operations Integration Project Manager

Senior Flutter Developer

Sr. Manager, Enterprise Architecture (Disney Experiences)

Hotel Assistant General Manager

Lifestyle Manager

Technical Project Manager - AI

Restaurant Manager

Senior Manager, Systems Engineering

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