Top 38 Hotel front desk supervisor Jobs in Davenport Fl

Front Desk Manager
Marriott International, Inc —Orlando, FL
- $56,000 - $70,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
2d
Hotel Front Desk Supervisor
Choice Hotels International —Kissimmee, FL
- $16 - $18 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
3d
Assistant Front Office Manager
Omni Hotels & Resorts —Champions Gate, FL
- Weekends as needed
- Computer literacy
- Writing skills
- English
Quick Apply
Hotel Front Desk Lead / Supervisor
HAMPTON INN —Kissimmee, FL
- $16 - $18 an hour
- Weekends as needed
- Mid-level
- Hotel
- Front desk
- Employee discount
Quick Apply
Hotel Front Office Manager
Carter Hospitality Group —Kissimmee, FL
- Weekends as needed
- Background check
- Inventory management
- Ability to walk for extended periods
- Paid time off
- 401(k) matching
Quick Apply
NIGHT AUDIT
TEXAS WESTERN MANAGEMENT PARTNERS —Davenport, FL
- Morning shift
- Hotel
- Team management
- Entry level
- Paid jury duty
- Paid holidays
Quick Apply
Assistant Front Office Manager
Delta Hotels Celebration Orlando —Kissimmee, FL
- $54,000 - $56,000 a year
- Inventory management
- Mid-level
- Hotel
Quick Apply
Front Desk Supervisor
Hampton Inn Orlando - International Drive —Orlando, FL
- Full-time
- Management
- Computer literacy
- Mid-level
Quick Apply
4d
Front Desk Supervisor
TownePlace Suites Orlando Southwest —Orlando, FL
- Weekends as needed
- Mid-level
- Hotel
- 1 year
Rooms Operations Manager - Front Desk
Marriott International, Inc —Orlando, FL
- $58,000 - $73,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Front Desk Agent
Hampton Inn Orlando - International Drive —Orlando, FL
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Office Supervisor
Hyatt House Orlando Universal —Orlando, FL
- $20 - $21 an hour
- Full-time
- Mid-level
- Hotel
- Travel
- Paid holidays
- Health insurance
Quick Apply
Operations Manager
Nobile Hotels & Resorts —Kissimmee, FL
- $60,000 - $72,000 a year
- Full-time
- Background check
- Sales
- Mid-level
Quick Apply
Front Office Manager
GF Hotels & Resorts USA —Kissimmee, FL
- Mid-level
- Hotel
- Accounting
- Health insurance
- Paid time off
Quick Apply
Assistant Rooms Operations Manager - Housekeeping
Marriott International, Inc —Lake Buena Vista, FL
- $25.77 - $29.33 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
Front Desk Agent
Courtyard Marriott Village —Orlando, FL
- Full-time
- Military
- Math
- In-person
- Disability insurance
- Health insurance
Quick Apply
3d
Assistant Front Office Manager-OVERNIGHT
Hyatt Regency Grand Cypress —Orlando, FL
- Overnight shift
- Mid-level
- Hotel
- Front desk
Front Desk Assistant Manager
Rosen Hotels & Resorts —Orlando, FL
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Front Desk Agent
MCR Hotels —Orlando, FL
- $16 - $18 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Supervisor
Hampton Inn Convention Center —Orlando, FL
- $17 - $18 an hour
- Full-time
- Bilingual
- Mid-level
- Supervising experience
- Free parking
- Health insurance
Quick Apply
3d

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Front Desk Manager

Marriott International, Inc -
Orlando, FL

Apply Now

Job Details

Full-time
$56,000 - $70,000 a year
2 days ago

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26084924
Job CategoryRooms & Guest Services Operations
Location6677 Sea Harbor Dr, Orlando, Florida, United States, 32821
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $56,000-$70,000 annually
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

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hotel front desk supervisor jobs in davenport fl

Front Desk Manager

Hotel Front Desk Supervisor

Assistant Front Office Manager

Hotel Front Desk Lead / Supervisor

Hotel Front Office Manager

NIGHT AUDIT

Assistant Front Office Manager

Front Desk Supervisor

Front Desk Supervisor

Rooms Operations Manager - Front Desk

Front Desk Agent

Front Office Supervisor

Operations Manager

Front Office Manager

Assistant Rooms Operations Manager - Housekeeping

Front Desk Agent

Assistant Front Office Manager-OVERNIGHT

Front Desk Assistant Manager

Front Desk Agent

Front Desk Supervisor

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