Top 3184 Department supervisor Jobs in Davie, Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
RN Supervisor 3pm - 11pm
Ft Lauderdale Health and Rehabilitation —Fort Lauderdale, FL
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Paid time off
Quick Apply
EverClean Site Supervisor
Greensea Systems —Hialeah, FL
- $30 - $34 an hour
- Email
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
10d
Director of Production (Manufacturing)
EAM Worldwide —Miami, FL
- Full-time
- Spanish
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Histology Manager
Medipath, LLC —Miramar, FL
- From $120,000 a year
- Full-time
- Spanish
- Word processing
- English
- Health savings account
- Relocation assistance
Quick Apply
RN Supervisor 11pm to 7:30am Weekends ONLY
Fort Lauderdale Health and Rehabilitation Center —Fort Lauderdale, FL
- Weekends only
- Background check
- Nursing
- Skilled nursing facility
- Health insurance
- Paid time off
Quick Apply
Outreach Therapist - Child and Family Focused
Women In Distress of Broward County, Inc. —Deerfield Beach, FL
- $28 an hour
- Multiple hires
- Background check
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Housing Choice Voucher (HCV) Supervisor
Housing Authority City of Miami Beach —Miami Beach, FL
- From $65,000 a year
- Full-time
- Background check
- Management
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Child Welfare Services Trainer
Citrus Family Care Network —Miami, FL
- $57,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Classroom
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
General Manager – Aircraft Maintenance & Avionics Operations
TLC Aviation —Fort Lauderdale, FL
- Full-time
- Customer service
- 5 years
- Bachelor's degree
- Paid holidays
- Relocation assistance
Quick Apply
Construction Foreman [General Construction - Building]
Magnum Construction Management (MCM) —South Miami, FL
- $30 - $33 an hour
- Full-time
- Background check
- Construction site
- Heavy equipment operation
- Health insurance
- Dental insurance
Quick Apply
7d
Adoption Advocate
Citrus Family Care Network —Miami, FL
- $48,000 - $50,000 a year
- Full-time
- Hybrid work
- Background check
- Master's degree
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Recruitment Specialist
Citrus Family Care Network —Miami, FL
- $50,000 - $52,000 a year
- Weekends as needed
- Hybrid work
- Background check
- 5 years
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Targeted Case Manager Administrative Supervisor Department
HEALING TOUCH C & C,INC —Hialeah, FL
- $20 - $25 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
17h
Transitioning Youth Services Specialist
Citrus Family Care Network —Miami, FL
- $45,000 - $56,000 a year
- Full-time
- Hybrid work
- Background check
- Computer literacy
- Adults
- Health insurance
- Dental insurance
Quick Apply
Radiology Supervisor, Radiology Jackson Memorial Hospital
Jackson Health —Miami, FL
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Human Resources Manager
Seaspice Restaurant —Miami, FL
- $75,000 - $90,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Cytologist
Medipath, LLC —Miami, FL
- From $49 an hour
- Full-time
- HIPAA
- English
- Mid-level
- Travel reimbursement
- Relocation assistance
Quick Apply
Outreach Adult Advocate (Preferred English/Spanish)
Women In Distress of Broward County, Inc. —Pompano Beach, FL
- $19 an hour
- Full-time
- Microsoft Word
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Patient Care Nurse Supervisor, Emergency Department, $20000 Bonus,FT
Baptist Health South Florida —Coral Gables, FL
- Full-time
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance

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department supervisor jobs near davie, fl

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

department supervisor jobs in davie, fl

Remote Contact Center Supervisor

RN Supervisor 3pm - 11pm

EverClean Site Supervisor

Director of Production (Manufacturing)

Histology Manager

RN Supervisor 11pm to 7:30am Weekends ONLY

Outreach Therapist - Child and Family Focused

Housing Choice Voucher (HCV) Supervisor

Child Welfare Services Trainer

General Manager – Aircraft Maintenance & Avionics Operations

Construction Foreman [General Construction - Building]

Adoption Advocate

Recruitment Specialist

Targeted Case Manager Administrative Supervisor Department

Transitioning Youth Services Specialist

Radiology Supervisor, Radiology Jackson Memorial Hospital

Human Resources Manager

Cytologist

Outreach Adult Advocate (Preferred English/Spanish)

Patient Care Nurse Supervisor, Emergency Department, $20000 Bonus,FT

I want to receive the latest job alert for department supervisor in davie, fl

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