Top 914 Guest experience manager Jobs in Dayton, Oh

Guest Services Manager (Full-Time)
Ronald McDonald House Southwest Ohio —Dayton, OH
- $25 an hour
- Weekends as needed
- Computer literacy
- Sanitation
- Mid-level
8d
Guest Services Associate (Float)
Ronald McDonald House Southwest Ohio —Dayton, OH
- $23 an hour
- Part-time
- Management
- Computer literacy
- Sanitation
8d
Guest Services Associate (Part-Time)
Ronald McDonald House Southwest Ohio —Dayton, OH
- $23 an hour
- Part-time
- Computer literacy
- Sanitation
- Mid-level
8d
Receptionist
Carillon Health and Rehab Center —Dayton, OH
- Full-time
- Computer literacy
- English
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
7d
General Manager
Courtyard by Marriott Dayton Beavercreek —Beavercreek, OH
- Sales
- Hotel
- Mentoring
- Paid jury duty
- Paid holidays
Quick Apply
Community Engagement Manager
Miami Valley School —Dayton, OH
- Weekends as needed
- Mid-level
- 3 years
- Bachelor's degree
- 403(b) matching
- Health insurance
6d
SERVER - THREE BIRDS
The Idea Collective —Dayton, OH
- $35 - $40 an hour
- Full-time
- Customer service
- Food service experience
- Entry level
General Manager
Holiday Inn Express and Suites —Dayton, OH
- $65,000 - $70,000 a year
- 8 hour shift
- Background check
- Microsoft Office
- Hotel
- Paid training
- Mileage reimbursement
Quick Apply
8d
General Manager
Fairfield Dayton North —Vandalia, OH
- $70,000 - $80,000 a year
- Full-time
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
General Manager
Staybridge Suites —Fairborn, OH
- $65,000 - $70,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Front desk
- Paid time off
- Employee discount
Quick Apply
Assistant General Manager
Home2 Dayton Vandalia —Vandalia, OH
- $21 - $25 an hour
- Weekends as needed
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Area Manager - Columbus
Parking Management Company —Dayton, OH
- $80,000 - $90,000 a year
- Overtime
- Background check
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Director of Sales | Dayton Fairfield Inn Water Street
Dayton Water Street Fairfield —Dayton, OH
- Weekends as needed
- Spanish
- English
- Hotel
Quick Apply
Guest Services Point of Sale
James Free Jewelers —Dayton, OH
- $16 - $18 an hour
- Full-time
- Background check
- Merchandising
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Shop Manager
Crew Life at Sea —Ohio
- $2,200 a month
- Full-time
- Merchandising
- Mid-level
- Cash register
Quick Apply
Restaurant Assistant General Manager
Fazoli's —Moraine, OH
- 18 years or older
- Sales
- ServSafe
- Mileage reimbursement
Quick Apply
General Manager
Tailwind Deli News & Gifts Inc —Dayton, OH
- $60,000 - $70,000 a year
- Full-time
- Background check
- ServSafe
- Mid-level
- Paid training
- Dental insurance
Quick Apply
8d
Spa Manager
Elements Massage of Dayton & Columbus —Centerville, OH
- Weekends as needed
- Mid-level
- Analysis skills
- Recruiting
- Travel reimbursement
- Health insurance
Quick Apply
Restaurant Manager
Fricker's —Vandalia, OH
- Sales
- ServSafe
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Restaurant Manager
Fricker's —Troy, OH
- Sales
- ServSafe
- Customer service
- Disability insurance
- Health insurance
Quick Apply

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guest experience manager jobs near dayton, oh

Guest Services Manager (Full-Time)

Ronald McDonald House Southwest Ohio
Dayton, OH

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Job Details

Full-time
$25 an hour
8 days ago

Qualifications

Customer communication
Confidential information handling
Communication platforms
High school diploma or GED
Cultural competency
Computer skills

Full Job Description

At Ronald McDonald House Southwest Ohio we have a culture of gratitude, fun, collaboration and compassion. The Guest Service Manager must be exceptionally talented, driven, organized and – most importantly – passionate about people and helping others succeed!

The Guest Service Manager is one of the primary staff contacts for families staying at the Ronald McDonald House Dayton. In this role, the Guest Service Manager works closely with Guest Service Associates and volunteers to create and maintain a welcoming, home-like, and supportive environment for families while their child receives medical care. The Guest Service Manager helps ensure families are served with compassion, respect, and in accordance with House policies and procedures, and operates under the direction of the House Program Manager, Family Room Manager, and Program Director.

Reports to:

House Program Manager – Dayton

Family Room Manager – Dayton

Pay:

This position pays $25.00 per hour.

Job Qualifications:

High school diploma or equivalent required
Four or more years of related experience working in a family-centered hospitality, nonprofit, or human services environment
Excellent interpersonal, listening, and written communication skills
Ability to maintain confidentiality, and respond appropriately to sensitive situations
Strong computer skills and comfort using basic office software and communication platforms
Ability to work respectfully and effectively with individuals from diverse backgrounds and cultures

Core Expectations:

Support families with our Core Values (Collaboration, Gratitude, Integrity, Inclusion, Joy)

Competencies:

Compassion; Communication and listening skills; Dependability; Interpersonal/team effectiveness; Demonstrate tact, and confidentiality; Problem-solving and decision-making; Flexible; Able to manage multiple tasks simultaneously

Key Responsibilities:

Promote and maintain a safe, welcoming, and respectful environment for families that reflects RMHC SWO’s mission and Community Standards.

Uphold House policies and Community Standards during assigned shifts, addressing concerns as they arise and communicating issues to leadership when appropriate.

Manage guest applications, check-ins, check-outs, visitor registration, room checks, and survey collection.

In the absence of the Program Manager, assign guest rooms for stays and cleaning as needed and confirm rooms are ready for guest use following cleaning.

Enter and maintain accurate information in the guest database and complete clear documentation of incidents and shift activity.

Maintain confidentiality of guest information in accordance with organizational policies and privacy standards.

Welcome and orient families to the House, explain amenities and Community Standards, and answer questions so families feel comfortable and supported.

Build positive relationships with families, provide consistent support to extended-stay guests, listen with empathy, maintain appropriate boundaries, and refer concerns when needed.

Coordinate transportation for families, ensuring timely scheduling and accurate records.

Connect families to available resources and support services as appropriate.

Support family activities and special events, assist with logistics as needed, and communicate details clearly to families and staff.

Respond calmly to emergencies and urgent situations, following established procedures to ensure the safety of families, volunteers, and staff.

Address guest conflicts and behavioral concerns professionally and in accordance with House policies, supporting a respectful community environment.

Respond to complex guest needs during assigned shifts, resolving concerns when possible and communicating or escalating matters to leadership as appropriate.

Supervise and support shift volunteers by welcoming them, assisting with training, reinforcing House procedures, providing guidance during shifts, identifying performance concerns for leadership follow-up, and expressing appreciation for their service.

Meet with outgoing and incoming Managers at shift change to share updates, ensure reports are complete, and follow up on unresolved matters.

Identify recurring guest or operational concerns and communicate patterns to program leadership.

Provide support for long-term families, including 3-day and 30-day check-ins and oversight of 30-day cleans, in collaboration with the Program Manager.

Take responsibility for the condition of the House during assigned shifts, including cleanliness of shared spaces, routine sanitizing, restocking supplies, and maintaining a safe and welcoming environment.

Ensure prepared food is packaged, labeled, and stored safely and in a timely manner in accordance with program guidelines.

Manage entry to the House by answering the front door, determining the reason for entry, and assisting visitors in accordance with procedures.

Maintain safety and security by completing walk-throughs, monitoring cameras and access controls, and reporting concerns.

Submit work orders as needed and report urgent facility concerns by phone according to procedures.

Monitor supply levels and notify the Program Manager when items are needed to support daily operations or activities.

Accept in-kind and monetary donations, issue receipts according to procedure, thank donors, and share opportunities for additional support when appropriate.

Maintain positive working relationships with vendors, partner Houses, volunteers, McDonald’s partners, and others connected to the House.

Participate in staff meetings, collaborate with team members, and pursue ongoing professional development.

Perform additional responsibilities as assigned by Program or Chapter Leadership.

Hours:
This is a full-time position with benefits. We operate 24 hours a day and this position requires schedule flexibility along with weekends and holidays.

Work Environment:
This job operates in a communal living environment. This role routinely uses standard office equipment such as computers, phones, access controls, security systems along with residential style and kitchen appliances and cleaning equipment.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee may occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Refine Your Search

guest experience manager jobs in dayton, oh

Guest Services Manager (Full-Time)

Guest Services Associate (Float)

Guest Services Associate (Part-Time)

Receptionist

General Manager

Community Engagement Manager

SERVER - THREE BIRDS

General Manager

General Manager

General Manager

Assistant General Manager

Area Manager - Columbus

Director of Sales | Dayton Fairfield Inn Water Street

Guest Services Point of Sale

Shop Manager

Restaurant Assistant General Manager

General Manager

Spa Manager

Restaurant Manager

Restaurant Manager

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