Top 14 technical support analyst Jobs in dayton, oh

HVAC Technical Services Analyst II
Rheem Manufacturing —Dayton, OH
- From $75,000 a year
- Full-time
- Background check
- Microsoft Excel
- Marketing
Quick Apply
8d
Financial Systems Analyst (LeaveWeb)
CACI —Dayton, OH
- $63,300 - $129,700 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
Project Analyst, Oracle AMS Talent Module
Deloitte —Dayton, OH
- $53,300 - $105,000 a year
- Full-time
- Oracle
- Mid-level
- Bachelor's degree
6d
Help Desk Analyst (Tier I)
DINE SOURCE LLC —Wright-Patterson AFB, OH
- Full-time
- Mid-level
- Communication skills
- Commercial
- Disability insurance
- Health insurance
Quick Apply
Sr Production Support Analyst
LexisNexis —Dayton, OH
- $78,800 - $131,300 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- Paid time off
7d
F-35 Operations Center Analyst (Entry Level)
Lockheed Martin Corporation —Miamisburg, OH
- Weekends as needed
- Microsoft Outlook
- Office
- SQL
- Paid jury duty
- Paid holidays
Sr Production Support Analyst
RELX —Dayton, OH
- $78,800 - $131,300 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- Paid time off
7d
Business Systems Analyst I
Kenco —Fairborn, OH
- Full-time
- Computer science
- Computer Science
- SQL
- Paid parental leave
- Health savings account
Help Desk Analyst :: Franklin or Madison
Software Technology Inc —Franklin, OH
- Mid-level
- Office
- Windows
Quick Apply
LMS Analyst
Guykat —United States
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Master's degree
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply

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BCBA (Board Certified Behavior Analyst)
Hopebridge —Miamisburg, OH
Master’s degree in ABA, Special Education, Psychology, or a related field is required. Conduct assessments and develop individualized treatment plans.
$70,000 - $103,000 a year
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BCBA (Board Certified Behavior Analyst)
Hopebridge —Mason, OH
Master’s degree in ABA, Special Education, Psychology, or a related field is required. Conduct assessments and develop individualized treatment plans.
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Technical Service Analyst
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Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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Technical Analyst- Commercial
WOW! —Columbus, OH
Respond in a timely manner to trouble tickets and incoming calls as they are presented within the workflow queue, and work directly with customers to gather and…
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HVAC Technical Services Analyst II

Rheem Manufacturing -
Dayton, OH

Quick Apply

Job Details

Full-time
From $75,000 a year
8 days ago

Qualifications

Customer communication
Microsoft Excel
Employee relationship building
Driver's License
Desktop applications
Productivity software

Full Job Description

Join 2J Supply , proudly part of Rheem , a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!

With over 60 years of trusted service, 2J Supply has built a strong network across Ohio, Kentucky, West Virginia, and Indiana, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors.

At 2J Supply , we continue to operate with a small-company feel but with the resources and benefits of a large company - creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:

Listening to Understand
Contributing Respectfully
Thinking Creatively
Acting with Responsibility

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!

The Technical Services Analyst II will provide support for desktop/laptop computers and peripherals which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and equipment while ensuring optimal performance. Troubleshoot reported problems in a timely and accurate manner and provide end user training/assistance when required.

This position will serve 2J Supply customers from a home-based office located in the area. Our ideal candidate is based in Dayton, OH.

RESPONSIBILITIES

Provide remote technical support for HVAC product installation and service, identifying and communicating risks, requirements, and issues, or escalating to appropriate resources when needed.
Communicate technical information clearly and effectively to individuals with varying levels of experience, including customers and internal teams.
Build and maintain positive, customer-focused relationships with Sales, Operations, and other internal partners.
Conduct on-site customer visits to provide technical guidance, troubleshoot issues, and support problem resolution, escalating complex matters to manufacturers or senior resources as appropriate.
Learn and utilize approved software tools for load calculations and ductwork design and equipment planning.
Develop and deliver training programs on product lines and applications, including certification courses and sessions to enhance product knowledge for internal and external teams.
Participate in industry and manufacturer-led training to maintain current knowledge of products, technologies, and best practices.
Collaborate with customers, vendors, and internal teams to ensure proper product application and adherence to technical specifications.
Maintain accurate records of customer interactions, product issues, and service updates; provide feedback to support continuous improvement of products and services.
Troubleshoot technical problems, respond to inquiries, and recommend effective solutions to customers and internal stakeholders.
Utilize tracking systems to document and manage customer visits, inquiries, and ongoing communication.
Serve as a lead trainer for the organization, delivering in-depth vendor product training and supporting a “train-the-trainer” model for employees and customer certification needs.
Perform other duties and responsibilities as assigned.

QUALIFICATIONS

Bachelor’s Degree in Management, Marketing, or related field.
3+ years of HVAC industry experience, preferably with specialized or complex product lines.
Strong verbal, written, and interpersonal communication skills, with the ability to convey technical information clearly
Valid, unrestricted driver’s license with the ability to travel to branch locations and customer sites as needed
Proficiency with Microsoft Office (Word, Excel, PowerPoint) and ability to learn and apply technical systems and manufacturer specifications
Demonstrated ability to troubleshoot issues, think critically, and solve problems in a fast-paced environment
Ability to manage multiple priorities effectively and adapt to changing demands
Strong customer service skills, with the ability to navigate challenging situations in a professional and solutions-oriented manner
Willingness to provide occasional after-hours support as needed
Ability to learn and utilize industry-specific tools, including load calculation and equipment design software

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

#LI-Remote

#LI-LF1

Pay: From $75,000.00 per year

Work Location: In person

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Refine Your Search

technical support analyst jobs in dayton, oh

HVAC Technical Services Analyst II

Financial Systems Analyst (LeaveWeb)

Project Analyst, Oracle AMS Talent Module

Help Desk Analyst (Tier I)

Sr Production Support Analyst

F-35 Operations Center Analyst (Entry Level)

Sr Production Support Analyst

Business Systems Analyst I

Help Desk Analyst :: Franklin or Madison

LMS Analyst

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