Top 829 Customer service supervisor Jobs in Dayton Oh

Customer Service Supervisor 2nd Shift
PSMI —Brookville, OH
- $28 - $32 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
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1d
Customer Service Manager
Medicare One Stop —Dayton, OH
- $80,000 - $115,000 a year
- Full-time
- Mid-level
- Team management
- In-person
- Paid holidays
- Health insurance
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Guest Services Manager (Full-Time)
Ronald McDonald House Southwest Ohio —Dayton, OH
- $25 an hour
- Weekends as needed
- Computer literacy
- Sanitation
- Mid-level
Medical Center Representative - Call Team (Remote)
Dayton Center For Neurological Disorders Inc —Miamisburg, OH
- $17.50 - $23.50 an hour
- Full-time
- Current TB test
- Medical office experience
- Pass drug screening
- Profit sharing
- Disability insurance
Corporate Customer Service Representative (Full-Time)
Dayton Freight —Dayton, OH
- Full-time
- Office
- Typing
- Communication skills
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Customer Service Representative - State Farm Agent Team Member
Clinton Coble - State Farm Agent —Riverside, OH
- $50,000 - $60,000 a year
- Full-time
- Office
- Leadership
- Communication skills
- Health insurance
- Paid time off
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Call Center/Customer Service Rep
Automated Health Systems —Dayton, OH
- $15 - $18 an hour
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Opportunities for advancement
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Customer Experience Manager
LexisNexis —Dayton, OH
- $86,600 - $144,400 a year
- Full-time
- Management
- Analysis skills
- Organizational skills
- Parental leave
- Flexible schedule
Customer Service Representative - State Farm Agent Team Member
Eric Evans - State Farm Agent —Kettering, OH
- $35,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid training
- Disability insurance
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Customer Service Administrator
Orkin —Dayton, OH
- $20 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
1d
Supervisor, Operations I - ABF Freight
ABF Freight —Dayton, OH
- Weekends as needed
- Customer service
- Computer literacy
- Maintenance
- Dental insurance
- 401(k)
Maintenance Supervisor
Nissin Precision North America —Englewood, OH
- Full-time
- 7 years
- 6 years
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Yard Supervisor
National Shunt Service LLC —Middletown, OH
- Full-time
- Customer service
- 11+ years
- CDL A
- Dental insurance
- Paid time off
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LISW-S (Social Work Supervisor)
Community Wellness Group —Springfield, OH
- $40 - $45 an hour
- Part-time
- Mid-level
- US work authorization
- In-person
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Concrete Supervisor - Commercial Concrete
Behnken Concrete LLC —Brookville, OH
- $28 - $40 an hour
- Full-time
- Construction site
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
2nd Shift Cross Dock Team Lead
Carter Logistics —Vandalia, OH
- $20.50 an hour
- Overtime
- Background check
- Microsoft Excel
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
3d
Maintenance Supervisor - Hayden Park
Timberland Partners Inc —Dayton, OH
- $29 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
12d
Production Supervisor - 2nd shift
Clopay Corporation —Troy, OH
- $73,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Residential
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
1d
Therapist Clinical Supervisor (LPCC-S)
Ellie Mental Health - 161 —Springboro, OH
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
Tool Crib Supervisor
HDI Landing Gear —Springfield, OH
- 5 years
- Mid-level
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply

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Customer Service Supervisor 2nd Shift

PSMI -
Brookville, OH

Quick Apply

Job Details

Full-time
$28 - $32 an hour
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Vendor relationship building
Customer communication
Operational analysis
Team development
Bachelor's degree
Business Administration
Process management

Full Job Description

Customer Service Representative Manager

The Customer Service Representative Manager is responsible for promoting customer satisfaction by performing a wide range of customer support, inventory management, procurement, and operational leadership activities. This role proactively identifies and resolves issues to strengthen relationships with both internal and external customers while serving as a primary point of contact for suppliers and vendors.

In addition to daily operational responsibilities, this position provides leadership and direction to team members, ensures departmental goals are achieved, and supports continuous improvement initiatives. Success in this role requires strong communication skills, problem-solving abilities, patience, professionalism, and the ability to effectively manage multiple priorities in a fast-paced environment.

Responsibilities

Management of ordering goods and services while overseeing inventory management systems and order tracking processes. Support procurement activities, vendor negotiations, and cost-control initiatives.
Provide leadership, guidance, and day-to-day direction to customer service and operational support personnel to ensure efficiency, accountability, and high-quality customer service standards.
Monitor employee performance, provide coaching and training, assist with onboarding new team members, and support employee development initiatives.
Actively listen to customers’ needs and concerns, responding in a clear, professional, and courteous manner. Address complaints, troubleshoot issues, offer solutions, and follow up to ensure satisfaction.
Provide countermeasures and contingency plans for all aspects of the program to avoid interruptions in product or service delivery to the GM manufacturing site.
Manage vendor order confirmations to ensure pricing, quantities, and delivery schedules meet operational requirements and customer expectations.
Serve as the primary point of contact for overall inventory system management and purchasing activities.
Communicate operational updates, process changes, inventory concerns, and customer requirements effectively across departments.
Generate summary reports, analyze operational data, and present findings to management to support business decisions and continuous improvement initiatives.
Ensure emergency coverage and maintain accessibility to support customer needs and operational continuity.
Provide timely and accurate updates regarding the status of incoming customer orders and delivery schedules.
Collaborate with internal management teams and customer account leads to establish and maintain appropriate inventory min/max levels and operational metrics based on production schedules.
Process customer billing and partner with the accounting department to resolve accounts receivable (AR), receipt discrepancies, and accounts payable (AP) concerns.
Verify and reconcile customer inventory through effective parts management and routine cycle counts while maintaining accurate inventory levels to support daily operations.
Coordinate daily trucking and logistics activities in partnership with shipping personnel to ensure timely and accurate deliveries.
Produce detailed computer-based reports to support operational planning, forecasting, and decision-making.
Support both internal and external meetings through preparation, communication, scheduling, and follow-up activities.
Prepare and generate required documentation for product shipments while ensuring compliance with company procedures and customer requirements.
Detail product and service features, company policies, and operational procedures accurately to customers and team members.
Effectively prioritize responsibilities while managing communication with multiple customers, vendors, and departments simultaneously.
Support departmental compliance with company policies, safety procedures, and operational standards.
Identify opportunities for process improvements and implement solutions to improve customer satisfaction, inventory accuracy, and operational efficiency.

Qualifications

Bachelor’s Degree in Business Administration, Supply Chain Management, or related field preferred.
Buyer or procurement expertise is strongly preferred.
Previous leadership, supervisory, or management experience preferred.
Excellent verbal and written communication skills with strong active listening and customer service abilities.
Strong organizational, problem-solving, and multitasking skills.
Minimum of two years of customer service experience preferred.
Experience with inventory management, procurement, logistics, or supply chain operations preferred.
Proficiency with Microsoft Office applications, particularly Excel, and related business software systems preferred.

Pay: $28.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in dayton oh

Customer Service Supervisor 2nd Shift

Customer Service Manager

Guest Services Manager (Full-Time)

Medical Center Representative - Call Team (Remote)

Corporate Customer Service Representative (Full-Time)

Customer Service Representative - State Farm Agent Team Member

Call Center/Customer Service Rep

Customer Experience Manager

Customer Service Representative - State Farm Agent Team Member

Customer Service Administrator

Supervisor, Operations I - ABF Freight

Maintenance Supervisor

Yard Supervisor

LISW-S (Social Work Supervisor)

Concrete Supervisor - Commercial Concrete

2nd Shift Cross Dock Team Lead

Maintenance Supervisor - Hayden Park

Production Supervisor - 2nd shift

Therapist Clinical Supervisor (LPCC-S)

Tool Crib Supervisor

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