Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace
As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a Worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world’s largest aviation and aerospace university.
For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.
As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.
The Office of the Registrar at Embry-Riddle Aeronautical University offers a collaborative and student-focused environment that values innovation, operational excellence, and a commitment to student success. As part of this dynamic team, you will play a key role in supporting the academic mission of one of the world’s leading universities in aviation and aerospace education.
This position provides an opportunity for a motivated professional to develop administrative expertise, strengthen student records management skills, and grow their career within a high-performing academic services environment. Team members are committed to delivering high-quality service to students, faculty, staff, and external stakeholders while supporting one another in a fast-paced and mission-driven setting.
Key Responsibilities
Student Records & Processing
Process student record actions including registration, record updates, academic adjustments, and credit assignments
Maintain and update student records within the Student Information System
Research archived records and recreate missing information to produce official transcripts
Apply transcript notations, academic standing updates, and other academic record entries
Process National Student Clearinghouse updates as required
Transcript Services
Review, process, and deliver electronic and paper transcript requests using Parchment system software
Determine eligibility for transcript release in accordance with FERPA and university policy
Maintain and track pending transcript requests and ensure timely follow-up
Communicate ineligibility or account issues with students and campus partners
Customer Service & Communication
Provide daily support to students, advisors, and stakeholders via phone and email regarding transcripts and records
Deliver professional, accurate, and timely responses to inquiries
Interface with federal, state, and local agencies requesting student educational records
Validate requests and ensure compliance with FERPA and institutional policies
Coordinate subpoena requests and required documentation with appropriate university offices
Administrative Support
Provide administrative assistance to committees and departmental initiatives as needed
Collaborate with campus partners to maintain accurate historical academic records
Support continuous improvement of records processes and service delivery
Perks Await You at Embry-Riddle!
Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
Compensation
The hourly rate for this position is up to $16.49. The final offer will consider the candidate’s skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.
Area of Concentration:
Experience:
1–3 years of clerical or customer service experience required
Experience in administrative support, records management, student services, or related office environment preferred
Skills, Knowledge, and Abilities:
Strong knowledge of State, Federal, and University policies, including FERPA compliance
Proficiency in Microsoft Office Suite, Microsoft Teams, student information systems, and third-party software applications
Strong organizational, analytical, research, and problem-solving skills
Ability to manage multiple priorities in a fast-paced, detail-oriented environment
Strong written and verbal communication and customer service skills
Ability to contribute to a positive, collaborative, and team-oriented work environment
Self-motivated with strong attention to detail and sound judgment in handling sensitive information
Licenses, Certifications, and Security Clearances:
Application process/requirements
To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R31138. Please attach all relevant materials to your application when you apply online. Complete submissions include:
Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.
Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact [email protected] and should not reach out to hiring managers or staff.
