Top 119 Call center representative Jobs in Dearborn Heights, Mi

Call Center Representative
Wayne Westland Federal Credit Union —Westland, MI
- From $20 an hour
- Full-time
- Computer literacy
- Basic math
- Pass drug screening
- Wellness program
- Health insurance
Quick Apply
10d
Customer Service Representative-I (Financial Assistance Counselor) - Remote
Trinity Health —Livonia, MI
- $19.21 - $28.82 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Vision insurance
6d
Appointment Call Center Agent
M.I.N.D —Farmington Hills, MI
- $19 - $23 an hour
- Full-time
- High school diploma or GED
- Ability to sit for extended periods
- 1 year
- Health insurance
10d
Government Programs Customer Service Representative
Delta Dental of Michigan —Farmington Hills, MI
- Multiple hires
- Remote
- Computer literacy
- Windows
- High school diploma or GED
- Dental insurance
- Opportunities for advancement
Inside Sales Representative – Telemarketing | Six-Figure Potential (On-Site in Birmingham, MI)
Confidential —Birmingham, MI
- $1,600 - $10,000 a month
- Full-time
- Sales
- Military
- No experience needed
- On-the-job training
Quick Apply
Automotive Repair Technical Support Specialist
eTeam Inc —Auburn Hills, MI
- $27 - $29 an hour
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Customer Service Representative
Thornton & Grooms —Farmington Hills, MI
- High school diploma or GED
- Typing
- Communication skills
Quick Apply
Telemarketer - State Farm Agent Team Member
Debra Herndon - State Farm Agent —Northville, MI
- $16 an hour
- Part-time
- Office
- Communication skills
- Entry level
- Paid time off
- Flexible schedule
Quick Apply
8d
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Detroit, MI
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Call Center Representative - Medical
EAR NOSE AND THROAT CONSULTANTS PC —Southfield, MI
- $16.50 - $18.50 an hour
- Computer literacy
- Medical terminology
- Communication skills
Quick Apply
Customer Service Representative
Safety Serve LLC —Farmington Hills, MI
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Call Center Agent - Telemarketer
Beltone Michigan —Southgate, MI
- $46,000 - $50,000 a year
- Full-time
- Background check
- Microsoft Outlook
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
10d
Customer Service & Scheduling Coordinator
Superior Fence and Rail —Westland, MI
- $15 - $18 an hour
- Part-time
- No education required
- Office
- Residential
Quick Apply
Customer Service Trainee
Delta Dental of Michigan —Farmington Hills, MI
- Multiple hires
- Research
- Office
- High school diploma or GED
- Dental insurance
- Opportunities for advancement
Call Center Rep
Michigan Legacy Credit Union —Wyandotte, MI
- Word processing
- Basic math
- High school diploma or GED
Call Center Representative - Full Time
Genisys Credit Union —Auburn Hills, MI
- 8 hour shift
- Hybrid work
- Word processing
- Computer literacy
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Account Associate | Southfield, MI
Raymond James Financial, Inc. —Southfield, MI
- Full-time
- Hybrid work
- Sales
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
Customer Service Representative
Associa —Troy, MI
- Overtime
- Remote
- Office
- 1 year
- Communication skills
Customer Service Representative
Pointe Alarm —Grosse Pointe Woods, MI
- From $18 an hour
- Full-time
- Residential
- Organizational skills
- In-person
- Paid training
- Health insurance
Quick Apply
Client Success Specialist
greenpath, inc. —Detroit, MI
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply

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Call Center Representative

Wayne Westland Federal Credit Union
Westland, MI

Quick Apply

Job Details

Full-time
From $20 an hour
10 days ago

Benefits

Wellness program
Health insurance
Dental insurance
Paid time off
401(k) 5% Match
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off
Flexible schedule
Life insurance

Qualifications

Computer operation
Computer literacy
Basic math
English
High school diploma or GED
Typing

Full Job Description

PURPOSE: Answer all incoming phone calls professionally and efficiently, making sure they are directed to the proper person or department. Constantly follow proper procedures and policies to ensure the safety of our Members deposits and the safety of the members and Credit Union assets.

ESSENTIAL RESPONSIBILITIES:

Provide exceptional member service as needed to our membership.

Handle member situations in a timely and professional manner speaking clearly with a pleasant voice.
Maintain strict confidentiality with regards to all member’s accounts.
Answer all incoming telephone calls by the second ring, using Credit Union procedures, directing them to proper staff, taking messages when necessary and assisting members when possible using proper telephone skills and courtesy.
Complete phone transactions.
Explain, promote and sell services and products to our membership.
Complete account verifications from mortgage companies, etc.
Understand loan procedures and policies.
Ability to effectively answer loan questions as they arise, with the exception of Home Equity Loans, with regards to rates, terms, insurances, current and upcoming loan promotions and all others that arise.
Develop a working knowledge of the Credit Union’s data processing system.
Document and communicate all members complaints to the C.E.O. and/or Human Resource Specialist, as well as a method of resolution, according to the procedures established.
Follow policies and procedures as set by the Board of Directors and management.
Attend all mandatory staff meetings.
Assist in any area as directed by management in a relief capacity.
Comply with Truth-in-Savings regulations.
Closed account-auditing officer. Verify closed account cards with closed account checklists, monthly.
Follow all policies and procedures of Bank Secrecy Act, (BSA) Anti-Money Laundering and Office of Foreign Asset Control (OFAC). Complete on-line compliance testing annually as required.
Maintain a thorough working knowledge of Credit Union history and philosophy, as well as policies and procedures of the Credit Union.
Take member loan applications.
Communicate loan approval/denial to members.
Assist members with debit card and Visa issues.
Assist members with Home banking questions.
Cross-sell other credit Union services.

SKILLS AND ABILITIES:

Ability to pass background and drug screening.
Use tact, courtesy and professionalism when dealing with members, co-workers and/or management and suppliers.
Daily use of hands, fingers and eyes, to answer phones, operate a personal computer and adding machine.

Answer phone lines efficiently and professionally.

Must be very accurate when entering member check orders and/or Master Card Debit orders.

Make decisions based on information that can be checked, verified
or researched.

Perform other tasks as assigned.

PHYSICAL ABILITIES:

Requires walking, standing and sitting for extended periods of time.
Exerting up to 20 pounds occasionally to move objects.

ENVIRONMENTAL CONDITIONS:

Work is inside, protected from weather conditions but not necessarily from temperature changes.

MENTAL ABILITIES:

Ability to answer member phone inquiries efficiently, and/or transferring to call the appropriate person or department.
Apply principles of rational judgment to solve routine and non-routine situations as they occur.
The ability to make logical decisions on a daily basis regarding member inquiries.
Compute average balance figures on members accounts to process “Verification of Deposit” forms.
Understanding of addition, subtraction, multiplication and division.
Understanding of interest rates and calculations.
Speak clearly with confidence, voice control, professionalism and proper English.
Read and understand policies, policy manuals, instructions given and procedures.
Ability to take proper and complete messages for all department personnel.
May be occasionally requested to write reports with proper format, punctuation,spelling and grammar.

ESSENTIAL FUNCTIONS:

Documenting, gathering and sending to the employees any phone messages or information pertaining to the Credit Union.
Research, report and ensure proper completion of directives as assigned by the Human Resource Specialist and/or member requests.
Ability to work in a “team” environment, interacting with members, managers/supervisors and other employees on a professional level.
Develop a knowledge of the computer system, fax, copier and phone system.

EDUCATION/EXPERIENCE:

Basic typing skills.
High School Graduate
Computer Experience

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

401(k) 5% Match
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Volunteer time off
Wellness program

Experience:

Financial Institution: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in dearborn heights, mi

Call Center Representative

Customer Service Representative-I (Financial Assistance Counselor) - Remote

Appointment Call Center Agent

Government Programs Customer Service Representative

Inside Sales Representative – Telemarketing | Six-Figure Potential (On-Site in Birmingham, MI)

Automotive Repair Technical Support Specialist

Customer Service Representative

Telemarketer - State Farm Agent Team Member

Licensed Insurance Sales Representative (Remote / Home-Based)

Call Center Representative - Medical

Customer Service Representative

Call Center Agent - Telemarketer

Customer Service & Scheduling Coordinator

Customer Service Trainee

Call Center Rep

Call Center Representative - Full Time

Customer Account Associate | Southfield, MI

Customer Service Representative

Customer Service Representative

Client Success Specialist

I want to receive the latest job alert for call center representative in dearborn heights, mi

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