Top 480 Center manager Jobs in Decatur, Ga

Contact Call Center Manager
Positive Impact Health Centers INC —Chamblee, GA
- Full-time
- CPR Certification
- Nursing
- 5 years
- Free parking
- Profit sharing
Call Center Manager
Nelson Exteriors —Marietta, GA
- $55,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Leadership
- Paid training
- Health insurance
Quick Apply
1d
Supply Chain Assistant General Manager
JCPenney —Forest Park, GA
- $97,200 - $226,800 a year
- Full-time
- Senior level
- Business
- Leadership
- Paid holidays
- Health insurance
7d
Center of Excellence, Contact Center Manager, Shared Services
CRH Americas Materials Inc —Alpharetta, GA
- Hybrid work
- 5 years
- Word processing
- English
- Health insurance
- Dental insurance
Quick Apply
11d
Center Manager - Durable Medical Equipment (DME)
Lincare Inc. —Stockbridge, GA
- Computer literacy
- Mid-level
- Travel
Quick Apply
11d
Call Center Operations Manager
Chen Plumbing —Norcross, GA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Recruiting
- In-person
- Paid holidays
- Health insurance
Quick Apply
Director - Patient Connection Center
Piedmont Healthcare Inc. —Atlanta, GA
- Full-time
- Inventory management
- 5 years
- Master's degree
District Manager
The Salty Donut —Atlanta, GA
- $13,000 - $140,000 a year
- Full-time
- ServSafe
- Mid-level
- Travel
- Paid parental leave
- Health savings account
Quick Apply
Center Manager - Early Childhood Education (ECE)
Easterseals North Georgia —Atlanta, GA
- Ability to walk for extended periods
- Mid-level
- Ability to climb stairs
Manager, Transport & Mobility | Full-Time | Centennial Yards
Oak View Group —Atlanta, GA
- $90,000 - $104,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Driver's License
- Health insurance
- Dental insurance
Residential Manager
Hi Hope Service Center, Inc. —Lawrenceville, GA
- Microsoft Excel
- Current TB test
- Pass drug screening
Quick Apply
3d
Resource Center Coordinator - Evening Shift
King & Spalding —Atlanta, GA
- $90,000 - $106,500 a year
- Overtime
- Microsoft Outlook
- 5 years
- Mid-level
- Profit sharing
- Health savings account
Unit Manager - Registered Nurse
Sadie G Mays Health & Rehabilitation Center —Atlanta, GA
- $90,000 - $98,000 a year
- Nursing
- RN License
- Mid-level
Quick Apply
BCBA – Multidisciplinary Practice | Clinician Owned | Roswell, GA
Therapy and Learning Center of GA —Roswell, GA
- Up to $106,500 a year
- Full-time
- Management
- Mid-level
- Master's degree
- Continuing education credits
- Mileage reimbursement
Quick Apply
CDL A Flatbed Driver (Local) -$3000 Sign-On
Kloeckner Metals —Alpharetta, GA
- $60,000 - $64,000 a year
- Full-time
- Clean driving record
- Local
- Pass drug screening
- Health savings account
- Disability insurance
Quick Apply
10d
Quality Assurance Manager
Quikrete Companies Inc —Atlanta, GA
- Online Application
- Bachelor's degree
- Organizational skills
- Manufacturing
- Health insurance
- Dental insurance
Data Center Construction Project Manager
Lithko Contracting, LLC —Atlanta, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
Data Center Division Director
V.I. Communications, Inc. —Atlanta, GA
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- Background check
- Up to 50% travel
- Construction site
- Travel reimbursement
- Paid holidays
Quick Apply
17h
Senior Project Manager
Marksman Security LLC —Atlanta, GA
- 7 years
- Microsoft Excel
- Recruiting
- Flexible schedule
Quick Apply
RN-Endo Nurse
United Digestive —Atlanta, GA
- Full-time
- Nursing
- RN License
- BLS Certification
Quick Apply

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Contact Call Center Manager

Positive Impact Health Centers INC -
Chamblee, GA

Apply Now

Job Details

Full-time

Benefits

Free parking
Profit sharing
Parental leave

Qualifications

CPR Certification
Customer communication
BLS Certification

Full Job Description

Description:

Are you seeking a career with a growing company, a place where you can make an impact in the community? Then Positive Impact Health Centers is the company for you.

What makes us different? We offer our employees the following:

1 Health Wellness day per quarter
Parental Leave
Free parking at our locations/bus line accessibility
Competitive Salary & Benefits
Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)
100% allotted for benefit elections for employees, 50% allotted for benefit elections for employees' spouse/dependents
Credit Union

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services. The PIHC model of care assures that individuals with HIV have access to medical, pharmacy, dental, behavioral health, and social services, providing the best opportunity for patients to achieve high-quality health outcomes.

JOB SUMMARY: The Medical Contact Center Manager will build and lead our patient access and communication hub. This role will oversee the launch, daily operations, and continuous improvement of our first contact center, ensuring patients experience timely, compassionate, and efficient support at every touchpoint. The Manager will lead and develop a high-performing team, implement best-in-class workflows and technologies, and partner closely with clinical and administrative departments to optimize scheduling, patient inquiries, and overall access to care. The ideal candidate combines strong leadership, operational expertise, and a patient-centered mindset to drive performance, quality, and an exceptional patient experience.

This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.

Requirements:

ESSENTIAL FUNCTIONS:

Duties and Responsibilities:

Conducts Quality Assurance activities (e.g., call monitoring, guidance, database analysis) which focuses on the continuous development of the consistency in compliance and accuracy of both verbal and written communications.
Utilizes tools to monitor patient calls and ensures team is providing excellent customer service.
Demonstrates the ability to organize, manage and prioritize assigned work tasks
Delivers efficient time management strategies when performing medical information activities following all required legal compliance standards.
Ensures new hire training is comprehensive, up to date and completed within defined timelines, resulting in an employee’s ability to work independently.
Responsible for providing quality customer support through active listening, patience, empathy, and problem-solving skills even through complex situations
Monitors call volume and related activities on a consistent basis; provides management with periodic reports to facilitate staffing/process decisions.
Facilitates and assists team with key projects for the group and coordinates with interdisciplinary partners as required.
Collaborates with other departments, including clinical staff, IT, and administrative teams, to streamline processes and enhance overall efficiency; Participate in interdisciplinary meetings and committees to drive process improvements and enhance patient outcomes.
Oversee the day-to-day operations of the medical contact center, including managing incoming calls, emails, and other forms of communication.
Lead and manage a team of contact center agents, providing guidance, support, and training as needed.
Develop and implement policies, procedures, and protocols to ensure the highest quality of service delivery.
Utilize strong leadership abilities to foster a positive work environment and promote teamwork and collaboration among contact center staff.
Monitor and evaluate contact center performance metrics, such as call volume, response times, and customer satisfaction, and implement strategies for continuous improvement.
Ensure compliance with HIPAA regulations and other relevant healthcare standards and guidelines.
Handle escalated patient inquiries and complaints in a professional and timely manner.
Provide regular reports and updates to senior management on contact center performance and key metrics.
Stay informed about developments in healthcare technology, communication systems, and contact center best practices, and make recommendations for implementation as appropriate.
Supervise, mentor, and empower a team of contact center agents to deliver high-quality service to patients and healthcare providers. Provide ongoing training, coaching, and performance feedback to ensure the team meets or exceeds performance goals.
Manage all aspects of the medical contact center, including call routing, appointment scheduling, patient triage, and follow-up communication. Monitor call volume, response times, and service levels to ensure optimal performance and patient satisfaction.
Champion a patient-centered approach to care delivery, ensuring that all interactions with patients and their families are conducted with empathy, professionalism, and respect. Address patient inquiries, concerns, and complaints promptly and effectively, escalating issues as needed to achieve resolution.
Develop and implement strategic plans and initiatives to optimize the efficiency and effectiveness of the medical contact center operations.
Maintain strict confidentiality guidelines, regarding all clients, conversations , referrals of work and information, based on PIHC’s policies and procedures.
Other duties as assigned

Knowledge, Skills, and Abilities:

Excellent communication, interpersonal, and conflict resolution skills, with a demonstrated ability to interact effectively with diverse stakeholders.
Experienced in working with culturally diverse populations
Must have strong computer system skills.
Must have ability to work in a fast-paced environment and attention to detail
Ability to work as a team member and lead the Contact Center Team.
Proficiency in Microsoft Office Suite and other relevant software applications.
Experience with call center technologies and relevant EHR databases.
Flexible, and detail-oriented, with a positive attitude, and a strong ability to multitask, prioritize projects, and communicate at all levels within the company.

Minimum Qualifications:

Professional degree or certification in nursing, public health administration, health care administration, business administration, or related field

Experience:

Minimum of five (5) years of clinical experience in various healthcare settings
Prefer at least two (2) years of experience in a leadership or management role within a contact center or customer service environment.
Maintain current licensure, as well as current CPR

Apply Now

Refine Your Search

center manager jobs in decatur, ga

Contact Call Center Manager

Call Center Manager

Supply Chain Assistant General Manager

Center of Excellence, Contact Center Manager, Shared Services

Center Manager - Durable Medical Equipment (DME)

Call Center Operations Manager

Director - Patient Connection Center

District Manager

Center Manager - Early Childhood Education (ECE)

Manager, Transport & Mobility | Full-Time | Centennial Yards

Residential Manager

Resource Center Coordinator - Evening Shift

Unit Manager - Registered Nurse

BCBA – Multidisciplinary Practice | Clinician Owned | Roswell, GA

CDL A Flatbed Driver (Local) -$3000 Sign-On

Quality Assurance Manager

Data Center Construction Project Manager

Data Center Division Director

Senior Project Manager

RN-Endo Nurse

I want to receive the latest job alert for center manager in decatur, ga

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