Top 20 Support rep Jobs in Decatur, Il

Customer Service Rep
Tate & Lyle —Decatur, IL
- $48,000 - $55,000 a year
- Full-time
- Background check
- 5 years
- Computer literacy
- Paid parental leave
- Health insurance
CMS Settlement Rep - Decatur, IL
ADM —Decatur, IL
- $34,900 - $65,500 a year
- Overtime
- Background check
- Mid-level
- Office
- Paid parental leave
- Health savings account
Outside Sales Rep (No Experience Necessary)
Platinum Supplemental Insurance —Decatur, IL
- Full-time
- No experience needed
- Entry level
- Under 1 year
- Paid training
Quick Apply
2d
Physician Family Practice
CompHealth —Illinois
- $250,000 - $260,000 a year
- Monday to Friday
- Ob/Gyn
- Senior level
5d
Business Development Manager
Aquarius Technologies LLC —United States
- Full-time
- Background check
- Engineering
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
QA/QC Manager
LVI Associates —United States
- $150,000 - $180,000 a year
- Hybrid work
- Construction site
- 8 years
- Senior level
Quick Apply
Financial Controller
Hale CPA Group —United States
- $90,000 - $105,000 a year
- Full-time
- Remote
- Microsoft Excel
- 6 years
- Mid-level
- Health savings account
- Disability insurance
Quick Apply

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Coordinator, Software Support Services
Heartland Community College —Normal, IL
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IT Help Desk Technician / Entry-Level System/Network Administrator
MTK Technologies, Inc. —Savoy, IL
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Customer Service Rep

Tate & Lyle -
Decatur, IL

Apply Now

Job Details

Full-time
$48,000 - $55,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Customer communication
Customer returns handling
Computer literacy
Continuous improvement
Computer skills

Full Job Description

Customer Service Representative

A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer relationships and expectations. This role is the primary contact for both internal and external customers, acting as the liaison to ensure strong communication amongst all stakeholders and helping to drive the company’s strategy forward as a valued added supplier.

Responsibilities/Duties

Serve as first point of contact for the customers when processing orders and requests
Collaborates with various internal teams such as Supply Chain and Sales to manage situations impacting the customer
Processes customer orders, complaints, returns, and invoices in a timely manner
Responds to customer requests for product information and samples
Manages customer complaints to ensure proper corrective actions are taken, documenting information appropriately
Manages ongoing contracts and request quotes or new contracts as needed
Verifies contract pricing in CRM is accurate to ensure correct invoicing
Resolves customer payment discrepancies
Obtains required approvals to issue customer credits as needed
Tracks shipments for customers and provides assistance in expediting
Problem solves to ensure customer is supplied through product shortages, production failures or truck shortages
Manages EDI orders such as order confirmations, shipment notices, COA and invoices that transmitted via EDI by customer
Works directly with the production planning & credit team to release orders to customers
Manages daily open order reports, blocked deliveries and billing block reports
Reconciles inventory on a monthly basis and runs reports for mid-year and year end audits
Ensures proper information is supplied on orders and customs documents for clearance of orders being exported from the US
Submits required forms to GSS to create, change, or correct master data as directed by the customer
Manages customer portals and does everything from recovering PO’s to reentering invoice data into the customer portal system.
Assesses and escalates any urgent issues to sales and management as appropriate
Provides training and mentoring for Customer Service Coordinators as needed

Requirements

Strong verbal and written communication skills
Ability to work in a fast paced team environment
Excellent computer skills
Detail oriented with a high level of accuracy
Ability to problem solve and provide solutions
Decision making capabilities in fast paced, ever changing environment
Organized and ability to multitask
Continuous improvement mindset
Ability to work on call on a rotating basis

Preferred Experience

Bachelor’s Degree, preferably in Business related field
5-7+ years of experience in customer service or related field

What we can offer you

Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.

The salary range for this position is: $48,000 - $55,000.

In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:

Medical, Dental, Vision coverages
Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
401K with company match
Company paid life insurance
Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!

In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities.

#LI-RF1

California Consumer Privacy Act ("CCPA")

The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.

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Refine Your Search

support rep jobs in decatur, il

Customer Service Rep

CMS Settlement Rep - Decatur, IL

Outside Sales Rep (No Experience Necessary)

Physician Family Practice

Business Development Manager

QA/QC Manager

Financial Controller

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Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.

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