Top 23 Desk support Jobs in Decorah, Ia

Senior Helpdesk Specialist (Remote)
Neumo Holdings LLC —Decorah, IA
- Full-time
- Remote
- 5 years
- Data analysis skills
- Senior level
Quick Apply
12d
Library Assistant
Northeast Iowa Community College —Calmar, IA
- $15 an hour
- Part-time
- Driver's License
- University
- Front desk
Licensed Final Expense Sales Agent (LHA083126)
SelectQuote —Iowa
- $60,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Health insurance
- Dental insurance
9d
ELECTRIC TRAINING SPECIALIST
Iowa Association of Municipal Utilities —Iowa
- $95,000 - $115,000 a year
- Full-time
- Background check
- CPR Certification
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Coordinator
The Woodland Eye Clinic —West Union, IA
- From $18 an hour
- Full-time
- Inventory management
- Computer literacy
- Administrative experience
- Health insurance
- Paid time off
Quick Apply
6d
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance
Case Strategist Sales Representative
Polston Tax Resolution & Accounting —United States
- $100,000 - $150,000 a year
- Full-time
- Remote
- CPA
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply

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Library Assistant
Northeast Iowa Community College —Calmar, IA
Must possess valid driver’s license. Responsible for all aspects of public service desk coverage and collection circulation using online systems.
$15 an hour

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
8d

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desk support jobs near decorah, ia

Senior Helpdesk Specialist (Remote)

Neumo Holdings LLC
Decorah, IA

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Ticketing system technical support

Full Job Description

Job Summary:

The position involves providing comprehensive support to the entire Justice Business Unit (BU) by promptly responding to Help Desk calls, conducting expert triage, and efficiently managing the resolution of customer service tickets. Additionally, maintaining proactive communication with customers during outages and service activities is essential for ensuring a seamless support experience.

Duties and Responsibilities:

Possesses advanced knowledge of application architecture, including each application component and functionality, to effectively troubleshoot issues.
As tenured professionals and subject matter experts (SMEs), individuals are cross trained in a range of products within the Justice BU.
Monitors assignment group queues within the case management system, prioritizing and resolving tickets in a timely manner.
Conducts thorough application-level troubleshooting, configuration adjustments, and facilitates case resolution to meet customer needs.
Ensures a comprehensive understanding of the full application functionality and expected performance to provide accurate support.
Actively contributes to the Knowledge Base, enhancing customer self-service capabilities and assisting fellow agents in resolving issues efficiently.
Collaborates with various groups such as Application Operations and Hosting Operations, especially in scenarios requiring multi-group coordination.
Handles diverse support tasks, including data analysis, script assistance, and configuration changes, to address specific customer concerns promptly.
Perform other duties as assigned.

Education and Experience:

Required experience with Court Case Management and Jury Software.
A minimum of 5-10 years of experience in Help Desk management is mandatory.

Knowledge, Skills, and Abilities:

Possesses a thorough understanding of Court and Jury software and associated processes.
Demonstrates exceptional communication skills to maintain professional and courteous interactions with end-users.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

Refine Your Search

desk support jobs in decorah, ia

Senior Helpdesk Specialist (Remote)

Library Assistant

Licensed Final Expense Sales Agent (LHA083126)

ELECTRIC TRAINING SPECIALIST

Front Desk Coordinator

Military Service - U.S. Navy, Information Technology Professional

Case Strategist Sales Representative

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