Top 248 Contact center Jobs in Dedham, Ma

Contact Center Representative
North Easton Savings Bank —Whitman, MA
- Full-time
- Computer literacy
- Writing skills
- English
6h
Enrollment Contact Representative
Northeastern University —Dedham, MA
- $23.02 - $31.66 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Organizational skills
- Health insurance
- Dental insurance
Supervisor, Contact Center MA (Hybrid Schedule)
Eversource Energy Service Company —Westwood, MA
- $103,200 - $114,670 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
4d
Admin I Customer Care Representative
Ahold Delhaize USA —Quincy, MA
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Member Service Advocate
point32health (Pierpoint International) —Canton, MA
- $22 an hour
- Monday to Friday
- HIPAA
- Continuous improvement
- Conflict management
- Disability insurance
- Health insurance
Customer Service Representative
Mass General Brigham Health Plan Holding Company, Inc. —Somerville, MA
- $19.81 - $28.30 an hour
- Monday to Friday
- Remote
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Opportunities for advancement
Quick Apply
2d
Service Representative (East Coast Candidates only) | Dental Provider Service Division | September 2026 - Remote
Blue Cross Blue Shield of Massachusetts —Hingham, MA
- $20.40 an hour
- Full-time
- Remote
- Microsoft Word
- Computer literacy
- Research
- Health insurance
- Dental insurance
11d
Sr. Manager, Contact Center
Dana-Farber Cancer Institute —Brookline, MA
- $88,600 - $104,800 a year
- Full-time
- Hybrid work
- 6 years
- Administrative experience
- Bachelor's degree
Customer Service and Rebate Processing Specialist
Resource Innovations —Needham, MA
- $17 - $21 a year
- Remote
- Microsoft Word
- Background check
- Spanish
- Commuter assistance
- Paid holidays
Quick Apply
Contact Center Representative
SCU Credit Union —Sharon, MA
- $22.50 - $24.00 an hour
- Full-time
- Hybrid work
- Mid-level
- 4 years
- Communication skills
Quick Apply
Specialty Navigator I
Optum —Norwood, MA
- $16.15 - $28.80 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
Client Services Specialist
Sun Life —Wellesley Hills, MA
- $49,200 - $66,400 a year
- Overtime
- Fair chance
- 1 year
- Communication skills
- AD&D insurance
- Disability insurance
Call Center Representative
Beacon Bank —Medford, MA
- $20.00 - $28.90 an hour
- Hybrid work
- Research
- High school diploma or GED
- Mentoring
Appointment Scheduler
Truck Taxi —Dorchester, MA
- $25.23 - $30.38 an hour
- Part-time
- Hybrid work
- English
- Mid-level
- Organizational skills
- Paid training
- Health insurance
Quick Apply
11h
Member Support Coordinator
Interwell Health —Boston, MA
- Remote
- Administrative experience
- SharePoint
- Communication skills
Quick Apply
Call Center Representative
Foxfruit —Boston, MA
- $3,800 - $4,450 a month
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
4d
Bilingual Customer Care Representative
Primo Brands —Norton, MA
- $18.15 an hour
- Full-time
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Commuter assistance
- Health savings account
11d
Inside Sales Representative
Lawn Doctor —Hanson, MA
- $40,000 - $60,000 a year
- Overtime
- Computer literacy
- High school diploma or GED
- Ability to sit for extended periods
- AD&D insurance
- Paid holidays
Quick Apply
Call Center Professional - Debt Collections
Associated Credit Services —Tewksbury, MA
- $18 - $25 an hour
- Full-time
- Background check
- Spanish
- Computer literacy
- Paid training
- Health savings account
Quick Apply
Bilingual Automotive Call Center Advisor (EN/FR)
Holman —Boston, MA
- Full-time
- ASE Certification
- Microsoft Outlook
- Mechanic experience
- Paid jury duty
- Health savings account
Quick Apply
4d

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Contact Center Representative

North Easton Savings Bank -
Whitman, MA

Apply Now

Job Details

Full-time
6 hours ago

Qualifications

Computer operation
Managing customer accounts
Confidential information handling
Account maintenance
Computer literacy
Writing skills
English
High school diploma or GED
Desktop applications
Typing
Account management
Industry knowledge of retail banking
Customer data entry

Full Job Description

Description:

Position Summary

The Contact Center Representative provides customer sales and service by telephone, email, and other forms of electronic communication. Uses written correspondence and the Internet to assist customers. Substantial knowledge of North Easton Savings Bank’s products and services is required to ensure that information communicated to the customer is accurate and complete. Receives incoming telephone calls and other communications from customers needing assistance with existing accounts, purchasing products, and opening new accounts. Places outgoing telephone calls to customers in connection with specific service requests, or to welcome them to new services and answer questions. Uses the telephone, the Internet, email, and other tools to communicate with the customer verbally and in writing, both electronically and on paper.

Essential Job Functions/Responsibilities

The essential functions include, but are not limited to the following:

Handle questions and product inquiries from customers.
Recommend appropriate products and place orders for customers.
Handle complaints and other customer requests.
Welcome customers to bank Websites, products, and services.

Expert in providing pleasant and professional telephone follow-up services to customers in accordance with sales and marketing guidelines established by North Easton Savings Bank. Proficient with computer systems, including keyboarding, typing, data entry, operation of a computer mouse, social media, and web navigation skills.

Works to meet and exceed sales and service goals set by North Easton Savings Bank. Goals include, but are not limited to, the following categories:

Contact quality goals.
Sales goals.
Productivity goals such as the number of contacts handled each day and average contact length.
Effective use of customers' time (average work time per call).
Greet and assist customers in a friendly, professional manner according to North Easton Savings Bank’s quality standards.
Process customer inquiries and answer questions related to deposits, withdrawals, payments, general ledger entries and negotiable instruments sales.
Achieve monthly sales/referral goals.
Provide customers with assistance or direct them to the appropriate person as it relates to other bank services.
Understand and adhere to bank policies and procedures for daily operations, security, and compliance.
Attend all required regulatory training and other internal training as provided.
Other duties related to the position.

Supervisory Responsibilities

None.

Requirements:

Minimum Qualifications (Education/Knowledge, Skills, & Abilities)

High School Diploma (or equivalent).
Minimum 2 years’ experience in a customer-facing retail banking environment.
Proficient in locating information using online computer reference systems, Web-based applications, and printed documents.
Possesses professional communication ability including active listening and customer service skills, is articulate, speaks English fluently, and uses proper diction and grammar.
Able to always enunciate clearly and pace his or her conversation with that of the person they are speaking to.
Maintains a dialog with the customer while simultaneously processing information and documenting customer responses using a computerized scripting, account management, and reference system.
Able to use a computer, mouse, and keyboard with proficiency.
Basic Web navigation skills and experience.
Able to deal with customers under circumstances requiring tact and diplomacy.
Strong interpersonal skills.
Strong verbal and written communications skills.
Able to handle confidential information.

Physical Demands

This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one’s workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds.

Work Environment

This job operates in a bank branch office. It is a professional environment.

Note

The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace.

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Refine Your Search

contact center jobs in dedham, ma

Contact Center Representative

Enrollment Contact Representative

Supervisor, Contact Center MA (Hybrid Schedule)

Admin I Customer Care Representative

Member Service Advocate

Customer Service Representative

Service Representative (East Coast Candidates only) | Dental Provider Service Division | September 2026 - Remote

Sr. Manager, Contact Center

Customer Service and Rebate Processing Specialist

Contact Center Representative

Specialty Navigator I

Client Services Specialist

Call Center Representative

Appointment Scheduler

Member Support Coordinator

Call Center Representative

Bilingual Customer Care Representative

Inside Sales Representative

Call Center Professional - Debt Collections

Bilingual Automotive Call Center Advisor (EN/FR)

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